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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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The customer service was very professional and fair. I signed up for the 14 day trial and did not cancel in that time frame. So I was billed for 4 months after the trial. The man in customer service was very nice and refunded 3 of the 4 months for me as a courtesy. I did not use the program after the 14 day trial - just forgot to cancel the membership, Cancelling the membership was very simple, just a phone call. I got an email confirmation immediately, along with my refund confirmations for the 3 months. Very good customer service.
Very useful and easy resume builder. Only complaint is the fact that I was unaware of a monthly fee since it was not made evident.
Hi Jeffrey:
We are happy to hear you had and positive experience with our product and were able to create your resume. If you have any questions or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
I needed to create a Resume and was searching on the web and found Resume-Now by LiveCareer. I was able to create a professional resume quickly utilizing their web based program and their power statement examples and templates.
It was one of the easiest resume programs I've used. I would definitely use them again should I have the need.
Hi Janet:
Thank you for this awesome review! We are happy to hear that you had a positive experience with our product and were able to create your resume. If you have any doubts or concerns please feel free to contact us.
Best Regards,
LiveCareer
The lady helped me through to get my resume when my credit card would take very nice lady to take the time thank you god bless
Hi Tom:
We are glad to help! Thank you so much for this wonderful review. Please fee free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
Could not use my credit card to change format of my resume for a job that I "WANT". I need the job but this is the job I really want and they wanted a different format so I could start the job soon. Alex helped me with access so that this does happen. You have a "Superstar CSR".
Hi Adrianne:
Congratulations! We are thrilled to hear you were able to find your perfect job and Alex was able to help you resolved your issue. Thank you for this fantastic review, we wish the best of luck in your new job and if you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
I first used LiveCareer for writing a cover letter, due to not having written a cover letter in the past. I found the site very easy to use. My only concern was that there was an ongoing charge for using the site, which I did not realize at the time I signed up. Since I only needed the site for a single time, I contacted customer support and they quickly removed my charges, without any hassle. I was truly expecting to have to put up a fight, but their customer service, through chat, was excellent. I will use this service again in the future.
Hi Todd:
We are glad to help! Thank you so much for this great review. It make us happy to hear that you were able to create your cover letter and had an positive experience with our product. If you have any questions or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
My experience with LiveCareer was awesome! The person who helped me was so polite, efficient, and fast. :)
Hi Guadalupe:
We are happy to hear you had an awesome experience with our product and customer service! Thank you so much for sharing this amazing review and please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
My experience was awesome! From the online to the customer service call with Ali. GREAT!
Hi Vernell:
Hi Vernell:
Thank you for this amazing review! We are thrilled to hear you had an excellent experience with our product and our customer service. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
I signed up as a college student to help get started with my resume. This website is very easy to understand and a huge help when starting out. Ive gotten 7 job offers with the resume Live Career helped me build. When it was time to delete my account it was very easy and everyone was nice and helpful!
Hi Chistina:
Awesome news! We are happy to hear that you had an positive experiences with our product and were able to create you resume. Its amazing to hear how many job offers you had. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
Excellent customer service. Very helpful. Thank you.
Hi Christi:
Glad to hear you have an excellent experience with our customer service! Thank you for sharing you review and please feel free to contact us if you have doubts or concerns.
Best Regards,
LiveCareer
I expected them to push back, try to keep me enrolled. My only issue is I had to call back as the first call that put me thru to the cancellation line wasn't picked up, although I could hear people talking in the background.
Hi Katie:
Thank you for this review! We are committed to offer the best experience with our product and excellent customer service. That is why we take all feedback very seriously. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
Roberto E. Provided excellent customer service. He resolved an issue with billing that I was most upset about. It is helpful that you keep an account or record of your chat sessions with Live Career to provide support to your claims.
Hi Nicol:
Thank you for you adjective review! We are glad to hear that Roberto was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
The service was great, easy to use and create. There were a few questions at the finished edit but a quick informative call to your customer service department cleared up the issue making for a very satisfied customer and I would recommend this to any of my friends and family.
Hi Gilbert:
Thank you for this amazing review! We are committed to offer all our customer an excellent experience in customer service and it make us glad to hear our agent was able to resolve your issue. Please feel free to contact us in you have questions or concerns.
Best Regards,
LiveCareer
I called this morning to inquire about a charge posted to my account.
He explained to me that there was a membership fee. I explained to him that I didn't realize that there will be a fee if I didn't cancel before the 15 days.
He canceled my membership and refunded me for my charge.
He was a very helpful and polite young man.
Efficient and dedicated to fixing my issue. He was very pleasant.
The website was incredibly easy and flexible. Like how once you enter your information you can toggle between formats to find the one that best fits your needs and preferences. The final product looks great.
Hi Dawn:
We are happy to hear that you had a positive experience with our product! Thank you so much for this fantastic feedback. Please feel free to contact us in the future if you have any questions or concerns.
Best regards,
LiveCareer
I was signed up for monthly payments which i wasnt aware of. As soon as i saw that money was removed from my account i used the web chat. The advisor cancelled this membership instantly and refunded the payment that was taken out
Hi Karly:
Thank you for this amazing review! We are committed to offer all our customer an excellent experience in customer service and it make us glad to hear that our agent was able to resolve your issue. Please feel free to contact us in you have questions or concerns.
Best regards,
LiveCareer
I initially signed up for a free trial, totally misunderstanding and blindly omitting the fact that if I didn't cancel my membership, I'd be charged $29.80 monthly. However my mistake was swiftly taken care of and reversed by a representative named Alex. Excellent customer service skills, he made me feel comfortable and grateful. You're lucky to have an employee like him
Hi Ellen:
Thank you so much for sharing this awesome review! We are glad to hear that Alex was able to resolved your issue and offer you and excellent customer service experience. Please feel free to contact us in you have questions or concerns.
Best regards,
LiveCareer
Thank you for sharing your feedback and rating us 5-stars, Marc.
I received an unexpected charge but it was refunded quickly. Thank you!
You're welcome always, James.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Peggy:
Thank you for taking you time and providing us with this amazing feedback! We are glad to hear that you had a positive experience with our customer service and were able to resolved your issue. Please feel free to contact us if you any any questions.
Best Regards,
LiveCareer