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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Unusable and un-rewritable resume if needed for specific jobs. Also hard to download.
Needed access to 2 year old resume. Everything was there and I created two more, saved them, and exported to Word. It was easy.
Hi Royce:
We are glad to hear you were able to updated your resume and had a pleasant experience with our product. Thank you for this great review and please feel free to contact us if you any questions or concerns.
Best Regards,
LiveCareer
The resume service was very sophisticated and easy to use. Generated a great looking product quickly. The customer service was also great and responded to questions very quickly.
Hi Brian:
Thank you for this amazing review! We are thrilled to hear you had an excellent experience with our product and our customer service. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
I contacted LiveCareer support on a payment issue and wanted a refund, this was no issue and the customer service was to a great standard.
Hi Robert:
Happy to help! We are thrilled to hear about your excellent experience with our customer service and that our customer service representative was able to fix your issue in a quickly manner.
Best Regards,
LiveCareer
The issue was resolved in an expeditious, comprehensive manner with the representative being very knowledgeable and courteous.
Do not agree with the automatic renewals as I don't feel it was advertised adequately that the renewal would kick in after free subscription.
Hi Rhonda:
Thank you for this good review! We are committed to offer the best experience with both our product and customer service. Once again, thank you for this feedback and please feel free to contact us if you have nay questions or concerns in the future.
Best Regards,
LiveCareer
I customized my resume through "Resume Now" which provides a great service and quality, my only problem was related to auto renew subscription. My subscription got renewed automatically and I got charged for $ 19.95 (I think the price is high) I thought you only get charged per customization or single service, I never noticed that my subscription was going to get auto-renewed, and that I was going to get charged. I presented my problem to an agent through the live chat, and the customer service was incredibly good, I got my problem solved really quick. Thank you for your service, my only suggestion is to make it more affordable.
Hi Jorge:
Thank you for providing us with this great review! We take all feedback very seriously because we believe that it make us understand better what our customers want while using our product. We happy to hear you had a pleasant experience with our product and please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Before I found this website, I didn't know how to build a resume. There are many good examples.
Hi Ji-Young:
We are happy to hear this amazing news! We are glad to hear that you were able to create your resume and had a excellent experience with our product. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
They were able to log on to my account and correct any problems that I was having. All I had to do was push Refresh and it was done! The Resume Check is also a great feature.
Hi Courtney:
Thank you so much for this fantastic review! We are glad to hear that we were able to resolved your issue and had a pleasant experience with out product. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
I needed to write an entry level resume for a summer job. I was able to write it easily on LiveCareer and cancel easily when I was done. I would have kept the membership longer if I needed a more thorough resume.
Hi Kaya:
We are happy to hear you were able to create your resume! Thank you for providing us with this good review and please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Pleased with the quality of the resume builder as well as Charles the customer service rep that assisted me recently!
Hi Kim:
Thank you for this amazing review! We are thrilled to hear you had an excellent experience with our product and our customer service. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
I used this service to write a cover letter I paid for the 14 day trial it was easy and professional looking, My only complaint is that it is a automatic renewing subscription BUT they where quick and polite when I asked for a refund and to cancel my subscription
Hi Alyssa:
We are happy to hear you had a pleasant experience with our product and were able to create your cover letter! Also we glad to hear that our customer representative was able to resolved your issue in a quickly manner. Please feel free to contact us if you have any question or concerns.
Best Regards,
LiveCareer
It was facinating seeing how you could use an already completed resume to make it uptodate. But it was very challenging when it was converted into the different resume styles and the bullets didn't align with some of the statements. That was the point of becoming complicated and frustrated.
Hi Rosa:
Tank you for taking the time and providing us with this review! We take all feedback because with understand how important is to listen to all our customer so we can offer the best products that satisfied all there needs. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Very quick to sort out my problem, my problem wasnt with the software its self, it was just not what i had been looking for and had requested a earlier cancellation roughly 11 months ago, mistakes happen. It was dealt with quick, politely and fast. The refund is apparently 3-5 days, hopefully all goes without a hitch.
Hi Lisa:
We are happy to hear that our costumer representative was able to resolved your issue in a quickly manner with efficiency and professionalism. If you have nay doubts or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
Service was easy to use even for some one with little computer skills
Hi Lorraine:
We are happy to hear you had a positive experience with our product and found it to be easy to use! Thank you for this fantastic review and please feel free to contact us if you have an questions or concerns.
Best Regards,
LiveCareer
I am pleased with how quickly I was helped and how nice my service was. Maria Torres was wonderful to work with! She was so much help!
Hi Leanna:
Glad to help! We are thrilled to hear that Maria offer you an excellent experience with our customer service and was able to help you out. If you have any question or concerns in the future, please feel free to contact us.
Best Regards,
LiveCareer
I have only positive things to say, my phone call was very direct and to the point and I got exactly what I wanted
Hi Thisha:
Thank you for providing us with this positive review! We are happy to hear that you had a positive experience with our customer service. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
Just needed extra work part time. And of course you need a resume so I thought I was getting a free template ends up you get signed up for subscription right off the bat. So I'm out $27.00. But looks like it would be good for someone looking for a full time career.
Hi Tonya:
We are sorry to hear about this experience with our product. If you could please contact us thru a direct message will be more than happy to see how we can resolved your issue.
Best Regards,
LiveCareer
I didn't remember even signing up for this service, until after I lost my job. I woke up to my account being overdrawn. I called and David was very helpful and extremely nice. Every company need more Davids.
Hi Kim:
Thank you for providing us with this feedback! We are glad to hear that David was able to resolved your issue and offer you an excellent experience with our customer service. Please feel free to contact us in the future is you have any questions or concerns.
Best Regards,
LiveCareer
Easy to use, very quick and great selections.
Everyone was impressed with my resume.
Hi Shelia:
We are glad to hear you had a positive experience with our product and found it to be easy to use and very efficient. Thank you for the positive feedback and please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
I met a big problem made by the automatic system of Resume Now. However, thanks for the nice service made by Kathia Chavez, I got the problem solved. I really want to show my appreciation and thankfulness. I could never meet the better service. Thanks again.
Hi Zixin:
Thank you for this wonderful review! We are glad to hear that Kathia was able to resolved your issue and offer you and excellent experience with our customer service. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Andre:
We are sorry to hear about this bad experience with our product. If you Could please contact us thru a direct message we will be more than happy to resolved this issue and help you download your resume.
Best Regards,
LiveCareer