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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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Very good site, easy access, helpful customer services. Would use it again. Thank you
Thought I was paying for a one time access to a resume format, ended up paying a bunch more on a monthly base for nothing. Didn't realize I was getting charged until my bank put a hold on my credit card for suspicious activity because of LiveCareer's monthly charge.
However Rafael Santana, my awesome customer service guy was super nice and helpful and able to get me a refund on the last 5 month of charges which were almost $200, and cancel my subscription thing. Thank So MUCH Rafael!
Hi Rhyan:
Thank you for providing us with this review! We take all feedback very seriously because we understand that is the best way to know what our customer are looking for in our porduct. Thank you for your kind words about Rafael. It makes us happy to hear that he was able to resolved your issue and offer you an excellent experience with our customer service with professionalism and efficiency.
Best Regards,
LiveCareer
I am very happy with the resume I was able to print from the website. I had two questions and the sales representatives were very helpful. Would reccomend this website
Hi Christine:
Thank you so much for this wonderful review! We are thrilled to hear about you pleasant experience with our product and that you were able to create your resume. Please feel free to contact us if you have any questions or concerns in the future.
Best regards,
LiveCareer
It helped me quickly make a resume that covered all the important facts about me and targeted all my best skills!
Hi Jeremy:
Happy to help! We are glad to hear that you had a positive experience with our product and were able to create your resume. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
The process of writing the resume was very good, when I received my statement for the purchase of the trial period and saw that the monthly chanrge for the resume service was going to be 34.95 per montht thereafter I decided to cancel my subscription. Thank you for the quick cancellation of the subscription.
Hi Kenneth:
Thank you for taking the time and sharing this great review! We are happy to hear that you had a pleasant experience with our product and were able to create your resume. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
The reason I gave it 4 out of 5 is because unless you keep your subscription, you cannot edit your resume at all.
Hi Chris:
Thank you for this review! We take all feedback very seriously because we understand it the best way to know and understand what is it that our customers want. If you have any questions or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
I used a template to create a resume and it looked good when I reviewed it online; however, when I downloaded it, the formatting was problematic. I call Customer Service and spoke to Alexis who helped me with all of my concerns. He was kind, patient, very knowledgeable about the product, and provided excellent customer service.
Hi Felicia:
Thank you for this great review! We are glad to hear that you had a pleasant experience with our product and customer service. We are committed to offer the best experience with both and it make us happy to hear that Alexis was able to resolved your issue with efficiency and professionalism. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
I found myself looking for a job after funding was cut and circumstances all pointed to "leave now". I had been in my role for 15 1/2 years and hadn't put a resume together for quite some time. LiveCareer was a very helpful resource and gave me confidence I could walk through what I needed to do. When it was time to cancel the service, I was surprised at how genuinely cheerful they were to work through my request.
Hi Jeanne:
We are glad to hear you were able to create your resume and a had and excellent experience with our product! Thank you for this fantastic review and we wish the best of luck in your job search.
Best Regards,
LiveCareer
Its Great Pleasure to discussed with them my questions. Supportive Team. David Bermudex was help me to find the details what went wrong.
Hi Veronica:
Thank you for taking the time and providing with this feedback! We are glad to hear that David was able to help you resolved your issue. If you have any questions or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
Problem resolved! I appreciate calling up, speaking with a real person, telling them my issue and it quickly getting a resolution. Great company to work with.
Hi Carol:
Glad to hear this! We are happy to know you had a pleasant experience with our customer service representative and he was able to resolved your issue in a quickly manner with efficiency and professionalism. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
My grandchildren accessed Live Career Services to put design resumes. The forgot to tell me about the trial service agreement and my credit card was charged a full month's fee. Fortunately, I spoke with a customer service representative named Nomar, who besides very friendly and absolute pleasure to talk with, took care of the situation for me without hassles and arranged for a full refund of the fee. I was not treated like this is a "gotcha" situation. Their customer service employee represented the company with the upmost integrity and respect. A job well done! I certainly encourage others to give Live Career Services a try. They are reputable and stand by their customer satisfaction.
Hi Nisia:
We are happy to hear you had a pleasant experience with our customer service and Nomar was able to resolved your issue. Please feel free to contact us in the future if you have any questions or concerns and we wish the best of luck to your grandchildren in his job search!
Best Regards,
LiveCareer
Before CVNow most of the time I did not receive any response from recruiters, but now every send has an answer! My CV is now read by them.
Thanks
Hi Jafar:
Awesome news! Thank you for sharing this fantastic review. We are glad to hear that you had a pleasant experience with our product and are doing well in your job search. We wish the best of luck and please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
Marilyn helped me cancel my membership.
She was polite and helpful.
I cancelled my membership because I am not in need of using it in the near future.
Your service was very helpful.
Hi Debbie:
Thank you for your great review! We are glad to hear that Marilyn was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
This is a stellar. They know what they are doing very well and would recommend them anytime.
Hi Bonny:
Thank you for this amazing review! We are glad to hear about your positive experience with our product. Once again, thank you for this feedback and sharing us with all your friends and family.
Best Regards,
LiveCareer
Very polite. Gave refund due without argument. Would recommend site to others.
Hi Darlene:
We are glad to hear this! Thank you for sharing this great review and recommending us to all your friends and family. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
I liked working with the site. Having numerous formats as very helpful. Also,
The selections for highlights, and accomplishments was very helpful and made the task very easy
Hi Jean:
Thank you for this awesome review! We are glad to hear that you had a positive experience with our product and were able to create your resume with ease. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
I signed up thinking I was getting a one time resume and ended up getting my credit card billed $50 per month for a service I was not using. Pretty much a scam. I sombody doesnt sign up after 14 days chances are they are not interested so you keep billing them?! I wasted $200. I will never use this service again or would I recommend to anybody
Hi Peter:
We are sorry to hear this! We strive to provide users the best experience when utilizing LiveCareer. Please contact us thru a direct message so we can assist you and see what can we do about this issue.
Best Regards,
LiveCareer
I contacted the customer service line today trying to better understand why my husbands bank account and my bank account was being charged for LiveCareer Resume Builder of $39.80 each, per month. I was so very thankful Ener was there on the other line as he is very awesome, pleasant, respectful, never once questioned me as the consumer and extremely thorough looking over both of our charges only to find out for some odd reason my husband and I had 2 LiveCareer accounts for no reason at all. I have no clue the reason behind this, and a lil embarrassed that my husband and I did not ever communicate these charges until now too. Only thing I can think of is our computer saves our username and passwords on your website so never had we questions whose account was what, or that we even both had 2 accounts.
Besides that point, Ener went over and beyond explaining to me all along the way what he was doing to make sure I was clear with his actions and he looked back at the activity on both accounts and saw that we use acnt# ******* and saw that we use that account quite often and we are VERY satisfied with our services actually. He then looked at the account that was tied to my bank account and saw that I had only used it once on May 2015 when the account originated from.
Well needless to say I asked Ener if he could PLEASE cancel that account, and please credit back my bank account for the $517.40 total for the whole year if no use and he was able to only credit back my account 5 months worth with his limitations... BUT... the other GREAT news is Ener went over and beyond AGAIN and reached out to upper management to see if I could get credited back for the full 13 months of non use due to the fact I am a loyal customer and have been and due to the odd situation.
So all I gotta say in conclusion is after being in customer service all my working life, ENER was the BEST CS Rep I have ever ever worked with and I really feel he deserves to be recognized for it for sure! THANK YOU SOOO MUCH ENER, we never ever get great news like this HE MADE MY DAY... shoot what am I talking about he made my YEAR! THANK YOU SO MUCH!
Hi Dawn:
Thank you so much for taking the time and providing us with this outstanding review! We are so thrilled to hear about how Ener was able to help you resolved this issue and help you get your money back. Thank you for being such an amazing customer and please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
Customer service experience was extremely helpful
With all my questions also gave great suggestion's.
Without a doubt I'll revisit the site when updating my
Resume is needed.
Hi Mary:
We are glad to hear you had a positive experience with both are product and our customer service. Thank you for taking the time and providing us with this great review and please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
It was a very simple thing. I had no trouble making a resume. I wish that it wouldn't have been one of those "cancel b4 this certain time period or else you will b charged a monthly fee" thing.
Hi Mark:
Thank you for taking the time and providing us with this feedback! We are glad to hear you have a pleasant experience with our product and thank you for your feedback. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daniela:
Thank you for this amazing review! We are thrilled to hear you had an excellent experience with our product and our customer service. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer