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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Alexis was extremely helpful and pleasant. He quickly solved the problem and provided a refund.
I had great service! Dude apologized profusely every time he had to put me on hold for 30 sec. Max all of two times AND he got me what I needed! Hold music could be better, like classic rock or something? Still wish it was cheaper or free and didn't have to call and could cancel online if need be but Idk, these people have aimed to please and hit their target. I hope I get a job soon...
Hi Spencer:
Thank you for providing us with this fantastic review! We are glad to hear about your excellent experience with our customer service. We wish the best of luck in your job search and please contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
Representative was very willing to refund my account, I was surprised that I didn't have to argue. He was polite and informed me of my mistake, I missed that I was supposed to have cancelled my account in 2 weeks. Even though it was my error, he verified that I didn't access my account more than once so he credited me back the 2 payments.
Hi Melissa:
We are glad to hear you have a great experience with our customer service representative and he was able to resolves your issue. Thank you so much for this wonderful review and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
I canceled my membership but it did not go through and I was charged. The man on the phone was very nice and helpful in order to make my experience better.
Hi Amanda:
Thank you for this great review! We are committed to offer the best customer service which is able to help resolved all our customer issues in a quickly manner and great attitude. It is very satisfactory to hear this positive feedback. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
When I has first signed up to make my resume it only charged a couple of dollars and said I could have access to my resume for 14 days. I thought that was a one time fee but in turn kept getting charged $30 a month.
Hi Maykalah:
We are sorry to hear this! Please contact us thru a direct message so we can take a closer look at your account and see what can we do to fix this issue.
Best Regards,
LiveCareer
As someone who has always struggled doing a resume this was the best and easiest Resume Builder I have ever used! Excellent website and customer service. I only canceled my service today because I found a position, the customer service rep was very professional an extremely polite! It took a very short amount of time and absolutely painless to cancel my subscription. Thank you so much for Live Career I have a job because of your website and would not hesitate to use it again!
Hi KImberley:
Congratulations! We are so glad to hear that you were able to find a job. Thank you for this wonderful review and we wish you the best of luck in your new job!
Best Regards,
LiveCareer
The rep didn't try to sell anything he took my cancellation and gave me future benefits
Hi Yuranny:
Thank you for this good review! We are committed to offer all our customer and excellent customer service. If you have any further doubts or concerns please feel free to contact us.
Best Regards,
LiveCareer
I first came across LiveCareer's resume builder four years ago. After a 14 year hiatus I needed to write a resume, and found the task daunting.
LC's resume builder made it so easy to put my resume together. All the tips and examples were extremely helpful.
Hi Yolanda:
We are happy to hear this! Thank you for sharing this amazing review and let it us know about your positive experience with our product. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
I wanted to cancel my account, but was dreading the call and expected a less than easy way to do that and an amount of stonewalling.
Instead I spoke to Kenneth who was very polite and quick acting, he handled my issue to my satisfaction
Hi Joe:
Thank you for you awesome review! We are glad to hear that Kenneth was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
Since I have had to redo my resume several times and create a cover letter due to recent job changes and not having knowledge of how to create these much needed documents, I've had to request help several times from the live career staff. They helped me through many questions that should have been obvious but this was not true in my case. They talked me thru and made me feel confident. I thank them and recommend them as they are truly there to be helpful.
Hi Lorraine:
This are awesome news! We are thrilled to hear that you had an excellent experience with both our product and customer service representatives and they we able to help you create your resume. Thank you for this fantastic review and please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
Truth is I am not happy that I have been charged $39.80 monthly and haven't utilized the service since the initial offering. So when I called I was a little upset. But David listened to me and understand my frustration and needs. He was always positive and helpful.
Hi Nancy:
Thank you for you great review! We are glad to hear that David was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
William was really pleasant when I called to cancel my subscription. He politely gave the advantages for not cancelling and that they would be there in the future if I needed additional help finding a job.
Hi Janet:
Thank you so much for this amazing review! We are glad to hear that William was able to resolved your issue and offer you an excellent experience with our customer service. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Marketing of FREE 14 DAY TRIAL for "LiveCareer - Cover Letter Builder" (product) was clear, concise, and effective. Resource and services it provided, were able to address user's needs (as advertised). Disclaimers to inform customers of RECURRING AUTOMATIC PAYMENTS (following trial period) was not made clear. Disclaimer information appeared to be spread-out in separate, partial statements. If communication of this was complete and visually prominent... on sign-up window... customers would be better informed of binding agreement.
Hi Andrew:
Thank you for this review! We are sorry to hear you had a bad experience with our product and would like to have the opportunity to amend this issue. Please feel free to contact us thru a direct message so we can address your case and see what we can do about it.
Best Regards,
LiveCareer
My resume wasn't totally complete Peter went directly to the problem on my resume and he fixed a few words with no hesitation. He offered me more services and explained to me what time the company close. Peter was a lot of help to me. Now I can log back on to the job site. Hopefully get the job. Thanks again Peter.
Hi Gwendolyn:
We are happy to hear that you were able to create your resume and Peter was able to assist you in the process! Thank you for this wonderful review and and please feel free to contact us if you have any questions or concerns in the future. Best of luck in your job search.
Best Regards,
LiveCareer
Hector, was great today he assisted me very quickly and straight forward no messing around.
Hi Trudy:
Thank you for you super review! We are glad to hear that Hector was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
It was a good experience I obtained a good resume.
Hi Esmeralda:
We are happy to hear that you had a positive experience with our product! Thank you so much for this good feedback. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
Cruz was good and helpful. Wish I would have cancelled earlier as I did not use the system past the 14 day period.
Hi Joyce:
Thank you for this positive review! We are glad to hear that Cruz was able to resolved your issue. Please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
Hi Erica:
This is not acceptable, Please contact us thru a direct message as soon as possible to fix this issue for you.
Best Regards,
LiveCareer
This company is not concerned or sorry about stealing money from thousands of people. They will say, "We're very sorry for your experience. Please contact us directly, blah, blah, blah." When you contact them directly, it's an even further waste of your time because they will just give you the run-around and explain that "you KNEW you were signing up for a subscription." Ummm... no, I don't think most people will pay $40 a month to be able to edit a resume. This company is a scam! Buyer beware. You will think you're only being charged $1.95 to print your resume, when in reality you are signing up for a subscription. Of course, you don't find out about the $1.95 fee until you've already spent time creating your resume. The FREE, FREE, FREE that's plastered all over their website is FALSE ADVERTISING!
Hi Ronda:
We are sorry to hear this. This is not the image or idea that we want people to have about us. We are committed to offer the best customer service with efficiency and professionalism. If you can please contact us we will go above and beyond to see how we can assist you and see if we can fix this issue.
Best Regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Janet:
Thank you for this review! We are glad to hear that Alexis was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer