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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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William, was really kind, and didn't over pressure me, he was a true customer relations well trained employee.
I received my refund, as he said today, love people who tell the truth!
If I did want to do business with this company again, it would be for their great customer service people like William!
Apparently I signed up for a monthly membership but did not realize it - but when I saw the charges on my credit card and called to inquire, the customer service rep was super responsive and professional and friendly to explain everything as well as promptly issue a refund to my credit card for all unused time. So appreciate that.
Hi Kelli:
Thank you for this fantastic review. We are committed and offering the best customer service and are thrilled to hear your positive feedback. If you have any doubts or concerns in the future, please feel free to contact us.
Best Regards,
LiveCareer
LiveCareer's resume-builder is great, and the work saved makes it worth the $1.95. I feel they communicate the recurring charge well enough that you have only yourself to blame if you're surprised by it.
Where they slip up, however, is making cancellation easy. How on EARTH do you cancel it? For months, I'd been sending emails to the only customer service email I could find on the site... to no avail, while they're charging my card almost $30 per month.
BUT I was pleasantly surprised today to receive quick, easy, pleasant, and totally satisfactory customer service from representative David Bermudez today on the LiveChat. Without a hitch, I was able to both cancel my account and get a full refund all the way back to when I'd originally sent my first cancellation email. It was so quick that I was astonished - high-quality customer service like that is rare.
I also love how they don't just throw away your resumes & cover letters when you cancel the subscription. How not-spiteful and non-manipulative of them (which can also be rare).
Hi Merissa:
Thank you for this Outstanding review! We are thrilled to hear that you had a pleasant experience with our product and were able to create your resume. Also, thank you for your kind words about David we strive to provide the best experience with both our product and customer service and it makes us happy to hear feedback like this. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
This company lures you in with a free resume builder
Then after you spend an hour building your perfect resume, you find out you can not print, save, or access in any way without first paying them around $1.50.
Then for the poor fools who don't read the fine print after a 14 day period they will start charging you a monthly $20.00 without notifying you.
Horrible, shady, despicable company.
Hi Andrew:
Hi Andrew:
We are sorry to hear this. We strive to provide users the best experience when utilizing LiveCareer during the job search and application process. Please Contact us via direct message so we can learn the specifics about your experience and better assist you.
Best Regards,
LiveCareer
I had an issue finding my resume to edit it after completion. Fernando was awesome and retrieved it for me in no time. Great customer service and will definitely use this service again.
Hi Gail:
Thank you for providing us this great review! We are happy to hear that Fernando was able to help you out and resolved issue. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Thank you Fernando for communicating effectively/promptly, your understanding and even for the refund that you did not have to excede to. Many blessings, Ruan.
Hi Ruan:
Thank you for this fantastic review! We are glad to hear that Fernando was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
I called to cancel the service and the service was excellent and quick.
Hi Ronald:
Thank you for this adjective review! We are committed to offer all our customer and excellent customer service. If you have any further doubts or concerns please feel free to contact us.
Best Regards,
LiveCareer
I signed up for the two week free trial period. I used it to my advantage, creating resumes and cover letters and downloading all of them to my computer. It's a great service. They give you "power" phrases and words to go with the appropriate experience on your resume. I also love the layouts and the ways you can modify them.
I was also sent email notifications updating me on job searches that I didn't even know was available through LiveCareer. I only signed up for the site to use the resume builder, not for job searches, but it's an extra tool that someone could find useful. In the end, I found a job, so I guess LiveCareer served its purpose. Cancellation was easy, it just took a phone call, and my experience overall was A-Okay!
Hi Dave:
Congratulations! We are so glad to hear that you were able to find a job. Thank you for this wonderful review and we wish you the best of luck in your new job!
Best Regards,
LiveCareer
Maria Teresa torres provided me a wonderful support regarding my billing issue. That proved how professional is resumenow as a company! I will come back and shop from this company again for sure! Highly recommended to anyone who is looking for a professional resume writing business house.
Thanks again
Abu Zaman
*******@yahoo.com
Hi Abu:
Thank you so much for this wonderful review! We are thrilled to hear that Maria was able to resolved to resolved your issue and offer you an excellent experience with our customer service with efficiency and professionalism. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
The representative was very helpful and respectful.
Hi Jeanne:
Thank you for this super review! We are so glad to hear that you had an excellent experience with our customer service. If you have any further doubts with your resume, please feel free to contact us.
Best Regards,
LiveCareer
Live career provides the perfect tools to build a great resume without any hassle. A really easy program for me to showcase my career highlights. Charles and his customer service was just another reason why I would choose to use Live Career. He was very polite, knowledgeable, and helped me with all the questions I had.
Hi Jeffrey:
We are glad to hear that you were able to create your resume and have an excellent experience with our product and customer service. Thank you for this awesome review and your kind words about Charles. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
On the web site, I didn't like the fact that after paying for the service I used that I was suddenly a member and will be charge $24.95 each month. Also, I didn't like the fact that no phone number appear on the site that I used.
But, the experience I had with Michel's Service was excellent. He was very helpful and did everything possible to resolve my problem.
Hi Daniel:
We are glad to hear that Michel was able to resolved your issue and offer you an excellent customer service! Please feel free to contact us in the future if you have questions or
Concerns.
Best Regards,
LiveCareer
My experience with Luis was quick and professional.
My experience with LiveCareer service was not as professional. I was still billed even when I had cancelled my subscription before the 14-day trial. This is the worst thing that can happen when signing up for online services that boldly claims "Free Trial". Even when the service is the best it can be, if the services promises a FREE trial and not live up to that, it makes the whole business "Service" CHEAP, UNPROFESSIONAL and CROOKED. Who would care anymore, if the service was great? I would never recommend to anyone else and in fact pass on how crooked the service is.
I am hoping that your service will reverse the charge that was made because I did in fact like how easy it was to use and I would like to continue using your service sometime in the future, but not if LiveCareer will be crooked in its billing practices. Trust is a hard virtual to gain back.
What would really impress me is if this Survey even actually gets read by anyone and takes notices of my complaint. In the meantime, I hold my disappointment a little longer before sharing my experience.
Hi Noel:
We want to thank you for this review! Sorry to hear about your bad experience with our product but we are glad to hear that Luis was able to resolved your issue and offer you an excellent experience with our customer service. Your feedback was listened. If you have any questions or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
Overall, the program works pretty well. It would be nice if it were a little easier to put in your own experience entries. Sometimes the bullets tend to foul up when you don't use the pre written ones.
Customer Service was great to work with when canceling. I will use again when I need it. Thanks!
Hi john:
Thank you for taking the time and providing us with this review! Wee take all feedback very seriously because we believe that this is the best way to understand and offer exactly what our customer are looking for while using our product. Once again thank you for your time and please feel free to contact us if you have any questions or concerns int he future.
Best Regards,
LiveCareer
Hi Shyam:
Glad to help! We are happy to hear that you had a positive experience with our product and were able to create your resume. Thank you for this for this good review and please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
My customer service rep. Charles was very professional and helpful.
Hi alan:
Thank you for this great review! We are glad to hear that Alan was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
Easy to use, did exactly what I needed it to, helped me create a professional, stand out resume. Also outstanding customer service. For someone looking to sharpen the organization and look of their resume, just try it, you'll probably love it.
My only con is the website itself ran a bit choppy at times, but never for longer than a few moments.
Overall, I highly recommend.
Hi Zack:
Thank you for this outstanding review! We are thrilled to hear that you had an very pleasant experience with both our product and our customer service. We are committed to offer the best experience with both of them and it make us happy to see reviews like this one. Once again, thank your for this amazing feedback and please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Great and fast customer service pn the phone, also will recommend your resume website is greattt thank youuu
Hi Yandry:
Thank you for this awesome feedback! We appreciate you taking the time for providing us with this great feedback and for recommending us to all your friends and family. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
I got helped right away and got everything clear out! Thanks once again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Runa:
We are happy to help! Thank you for this marvelous review and your kind words about William. We are committed to offer the best experience with our customer service and it pleases us to hear feedback like this. If you have any doubts or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer