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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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I love the built in phrases used to create my resume. It made it very easy to build a great professional looking resume! Thanks a billion! Thanks to Jennifer for taking care of my customer service needs when I called the 800 number!
Peter helped me and he was so nice and professional.
Hi Jeaninne:
Happy to hear this! We are thrilled to hear that Peter offer you an excellent experience with our customer service and was able to help you out. Thank you for this good review and please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
Overall good.
Didn't know from the beginning that completing the resume would cost $
It worked well and I was not unhappy to pay the small $2 fee for a one page
Resume and 5 minutes of help with a template.
Would have preferred to know the terms up front.
We’ve taken note of your feedback and it’s much appreciated, Don. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
If your having issues online finding the right site to make your resume LOOK NO MORE!
I was getting so fed up with creating resumes than when you went back to change something the site would freeze, or you would lose your hard work... this site is so worth the 1.97 that's it... can you imagine if your not worth that much to get the job you always wanted?
I'd rate this site higher than the 5 stars... it was so easy so professional looking and they cancelled my membership on request when I didn't need it any more!
THE BEST RESUME SITE. BY FAR!
You just made our day, Kathy! We strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
I had an issue with some of the billing on my account, I called, Joe Gonzalez answered and was able effectively and efficiently handle all my issues.
A+
Hi Mike:
Thank you for this excellent review! We are glad to hear that you had a positive experience with our customer service and that Joe was able to resolved your issues. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
A great site with great features for updating an old resume. The site helped me create a very professional looking resume for my current and future job searches.
Hi Shawn:
We are happy to hear that you had a pleasant experience with our product and were able to updated your resume! Thank you for this great review and best of luck in your job search.
Best Regards,
LiveCareer
I waited ten minutes while live chat tried to locate my account info. Finally I suggested that I be given a phone number. When I reached a live person he was curtious and helped my with my issue. Because of the prior chat experience I can only give 2 stars.
Hi Debra:
Thank you for this review! We take all feedback very seriously because we understand that this is the best way to know what can we do to offer our customer the best service always. Please feel free to contact us if you further questions or concerns.
Best Regards,
LiveCareer
Luis M is a wonderful and helpful customer service representative. He is an absolute asset to your company. Although I was very dissatisfied with the services I received because of Louis I would consider life careers again.
Hi Michelle:
Thank you for this review! We are glad to hear that Luis offer and excellent experience with our customer service and was able to resolved your issue. We want to let you know that we value your opinion and we be more than happy to assist you in the future if you have any questions or concerns.
Best Regards,
LiveCareer
The info on this site was very useful and professional.
Hi William:
Thank you for providing us with this good review! We are happy to hear you had a pleasant experience with our product. Please feel free to contact us if you have any doubts or concerns.
Best Regards,
LiveCareer
Woman was very nice on the phone, explained the confusion of my billing and was able to refund me. Excellent customer service.
Hi Summer:
Thank you for this positive review! We are glad to hear about your excellent experience with our customer service representative and to know that she was able to resolved your issue. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
I just wanted to try the service to create a resume and cancel after the 14 day free period. Maria Torres was very couteous and made the cancellation and refund easy and stress free.
I would definitely recommend this website for future resumes if needed and will recommend others and give it a 5 star rating. Exceptional customer care...
Hi Briggitte:
We are happy to hear about your positive experience with our product and to know that you were able to get your resume done! Thank you so much for this amazing feedback and for your kind words about Maria. We wish the best of luck in your job search and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
I only needed the service to create a resume, and wanted to cancel after the 14 day free period. I was helped by Maria, who made the cancellation and refund exceptionally easy and stress free. No problems!
I will certainly return to this company if I need future assist and service with resumes, etc.
5 star rating!
Hi Karen:
Thank you for this fantastic review! We are happy to hear that you were able to get your resume done and that Maria was able to take care of your issue. We wish you the best of luck in your job search.
Best Regards,
LiveCareer
It was good experience. Easy to use and customer service with live chat was great. The only problem i had was calling customer service and it just repeated the menue no matter what i entered
I was not overly impressed with the LiveCareer product. I signed up in order to quickly have a nicer template that what I was producing for my resume. I had no intention of continuing on with the product service, but forgot to cancel my subscription and was charged the additional fee that I new was part of the package I signed up for. I also didn't like the fact that I couldn't save the template to computer in a manner that would allow me to later make updates or changes to the resume. I should have asked for a full refund, but I did not because I was satisfied with the resume I created and printed out off of the website. I just wasn't satisfied with not being able to save an editable/updatable copy of the resume to my computer. Basically, the software didn't work the way I wanted/expected it too. Overall the product I received was good, I just expected more out of the service when I signed up.
Hi Josh:
Thank you for this review! We take all feedback very seriously because we understand that this is the best way to know and understand what our customers want and are looking for. We are glad to hear that you were pleased with your resume, if you have any questions or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
Site is very good with all the drop down sentences and key words.
I had problems editing the resume in WORD when you add a line or more bullets the line graphics that break up the different sections does not move down with the added line so in screws up the layout of the document. I had to go back into the site to do the editing.
Hi Dave:
Thank you for this great review! We are happy to hear that about you pleasant experience with our product and were able to create your resume. We wish the best of luck in your job search and if you have any questions or concerns feel more than free to contact us.
Best Regards,
LiveCareer
Great service with a wide range of options and suggestions that make it simple for the user to fit in their own life story. Great customer service!
Hi Wesley:
Thank you for this delightful review! We are committed to offer the vest experience with our customer service an it pleases us to hear this type of feedback! Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
The site very useful, customer service rep,. Very professional and knowledgeable
I called in and, William, was a fantastic person to speak with today. He seemed to go above and beyond with his courtesy and dedication in helping me resolve my issue. Great guy! Thanks!
Hi Rigo:
Thank you for you good review! We are glad to hear that William was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
I had trouble with renewing my account because of my old account information still on file. The rep was very patient and tried different troubleshooting approaches until I was all set up with the service that I wanted!
Hi Eric:
Thank you for providing us with this awesome review! We are happy to hear that you had an excellent experience with our customer service representative and that he was able to resolved your issue and help you get your resumes done. We wish you the best of luck in your job search and please feel free to contact us if you have any questions or concerns.
Best Regards,
Live Career
I seemed very clueless but the person Steve I presume offered me great customer service on getting my refund. Thanks Steve!
Hi Jenna:
Thank you for you great review! We are glad to hear that Steve was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Katie:
Thank you for this fantastic review! We are glad to hear that you had a pleasant experience with both our product and customer service and Jennifer was able to help you out. If you have any doubts or concerns feel free to contact us.
Best Regards,
LiveCareer