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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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I reached out to LC Cover Letter Now regarding automatic charges from my credit card that I was not aware of.
Representative Edgar Rangel was the person I chat with on live chat.
Very helpful, polite, explaining - helped me to solve the issue in a very short amount of time. The charges were fully returned to my credit card as well. Overall great experience! Thank you so much!
Greetings Elizabete V.
We are glad that you were happy with the service. If you have any questions or concerns feel free to contact us to [email protected] and we will be able to provide you with a timely resolution.
Best Regards,
Livecareer
Was very easy to use, Had allot of response from resume. Now hired at a company.
Greetings Gilbert M.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
Livecareer
Customer service agent who I spoke with answered all of my questions, was peasant, helpful, and forthright with the information I was seeking. I feel like there really is an ally in this remote and increasingly impersonal job lottery where one seems to need a detailed resume for even a waitress position. Seeking a spot in today's job market is scary. Finding a spot a spot to apply your talents, work hard, and stop worrying about the bills once again is truly hard to find. I have not been out of work for many years and the changes since that time are not good ones for American workers, but since we deal woth reality, Libe Career has truly been a candle in the dark.
Greetings Marianne M.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
Livecareer
Very helpful and I am satisfied. I could not afford the fee but I see a real use for this among some people that are not as adept at writing a resume or cover letter. I will bring up this site at a place I volunteer for...
Thank you for the feedback Gary J.We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
Like many other people, I signed up with LiveCareer in order to easily make a resume. I paid for the 14-day trial, but forgot to cancel my subscription after that, as being a college student can be rather distracting. Two months later, I discover the two 40 dollar payments on my checking account. Naturally, this was rather distressing, so I contacted customer support. Thankfully, they have stated that they will be reimbursing me in full for both months of payments. If the transactions aren't posted within the expected time, I will definitely be making contact with them again.
Decent service, with some rather tricky billing guidelines. Also rather expensive. If you can afford it, it's not a bad service. But if you are currently job-hunting, or are low on funds, I would recommend just creating a resume on your own.
Thank you for the feedback Connor T. We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
Maria Torres was very helpful with finding out the status of my account and helping me cancel it. She did over pressure me to stay on which was very much appreciated. If I am in need of your services again in the future, I'd definitely come back
Greetings Jean O. We are happy to hear that you received the support that you were looking for. Feel free to contact us at [email protected] if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
I had a billing issue with my account and Maria resolved the issue not only swiftly, but with a lot of understanding. She seemed to really care about my issue, and the resolution we came to, I think, satisfied us both. I will be recommending LiveCareer to any and everyone who needs even the remotest help with the services provided. Maria was absolutely excellent!
Hi Carter B. We are happy to hear that you received the support that you were looking for. Feel free to contact us at [email protected] if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
I like the resume builder, very easy and so many choices.
Customer service is great. Maria answered all my questions professionally.
Greetings Sohail R. We are happy to hear that you received the support that you were looking for. Feel free to contact us at [email protected] if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
Cover Letter Now offers alot of useful templates for creating resumes and cover letters. However, After having a few technical issues I was beginning to become upset with the service. That was until I spoke with a particular customer service rep (Maria Teresa Torres). She was very friendly and helpful. She corrected the issues I had been having and was very good at her job. If all of their Customer Service Reps are as good as Maria was than I would use their services again if needed.
Greetings Jason H. We are happy to hear that you received the support that you were looking for. Feel free to contact us at [email protected] if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
Overall, he was very helpful and informative. I really appreciated it!
Hello Tiara L. We are happy to hear that you received the support that you were looking for. Feel free to contact us at [email protected] if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
My daughter needed a resume fast
We were able to get templates and even a cover letter wow!
She also got her first job thanks guys... a child's independence teachs them about money and adds to personal happiness.
Greetings James S.
Thank you for the feedback.We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with your our service.
Best Regards,
LiveCareer
It made my job hunting preparation so much easier.
Greetings Vicki S.
We are glad to be of help. We wish you the best in your career search.
Best regards,
LiveCareer
Victor in customer service is the best! Very painless process and got me fixed up in no time! I wasn't able to use the features as a premium member and he did magic in 2 min and got it!
Greetings Hisham R. We are happy to hear that you received the support that you were looking for. Feel free to contact us at [email protected] if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
I had many billing AND formatting issues that the site would not fix. I spoke live chat with a Victor Cruz and he helped with everything! He also fixed all the issues and did it in a timely manner also! This man deserves many kudos for all the help he did!
Greetings Joseph H.
We are glad that you were happy with the service. If you have any questions or concerns feel free to contact us to [email protected] and we will be able to provide you with a timely resolution.
Best Regards,
LiveCareer
David was amazing in helping me cancel my subscription. Unfortunately, I didn't know what email my account was under and he took the time to look up my card number and locate the correct email for my account. He was extremely patient and so helpful. I truly appreciate his expertise and help. Thank you David!
Greetings Mekemeke H. We are happy to hear that you received the support that you were looking for. Feel free to contact us at [email protected] if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
Easy to use! Great customer service. Would recommend to friends.
Hi Christi C. Thank you for your feedback! Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
LiveCareer
Support was quick to resolve my issue but In my honest opinion the issue should not be there in the first place. If a customer has a trial subscription then leave it at trial.
Should not change to an actual subscription and charge them using their billing information.
Thank you for the feedback Osman J.We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
I got a charge on my account for a suscription I didnt remember signing in for. I contact live chat and David Bermudez was awesome, he explained me what was the charge for, he cancelled and told me the rigth info, now im just relieve that my money is going back and that no one jacked my card! Thank you
Hi Jannia C. We are happy to hear that you received the support that you were looking for. Feel free to contact us at [email protected] if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
My son signed up for ResumeNow and didn't realize that it rolled over to a subscription once the trial was over. After billing my credit card, LiveCareer immediately refunded my money.
I will definitely use them again!
Hi Leota L. We are happy to hear that you received the support that you were looking for. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Sam d.
We are glad to be of help. We wish you the best in your career search.
Best regards,
Livecareer