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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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I always appreciate that my resume stays on file with LiveCareer, no matter what. It is so simple to create multiple resumes in a flash! LiveCareer is my go-to anytime I need a resume or cover letter!
Thanks Ener for you fantastic help and patient through advice. Great service! I was really struggling and was expecting a robot but luckily for me I got Ener. Thanks! Alison
Hi Alison,
We are glad that you were pleased with how Ener was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Very helpful and knowledgeable customer service that dealt with my queries promptly and efficiently.
HI Alya,
We are pleased that you were thrilled with our assistance with your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
The help i received to change my target area for my resume was terrific. He answered all of my questions and promptly adjusted my account settings to fulfill my needs. I am very very happy with the service and the way i was treated. Thank you!
Hi Clayton
Thank you for that terrific feedback. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the end product.
Joe is such a nice guy. He deserves a promotion. He was very friendly, outgoing, personable, and patient.
Hi Jessica!
We are excited that you were pleased with the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Louis answered my call. This guy had some serious awesome skills! The company must do a great job training their employees and expressing the impact their service makes to the clients that hire them. I've worked customer service before I know it's hard to have to overcome objections when a customer calls to cancel but Louis did it like it was a breeze and he put in a seriously strong effort to save my subscription. He did it in a way that wasn't overwhelming tho so I didnt feel any anxiety as he mentioned additional features the subscription had that I would be losing. I was 100% committed to canceling but he almost talked me into keeping the service because I really started to feel I wanted to keep the services that my account offered but overall my wife was sitting next to me and told me to cancel it so I did end up cancelling. If she wasn't next to me tho, I would have kept it for sure cause he was so smooth. Lol. He was polite, courteous, and extremely helpful! He has skills he could put to use in a sales environment that would do him very well but if he sticks with customer service then they are getting a heck a bargain by having him as an employee! Louis, go to commission based sales! U will kill it! Good luck bro.
Hi Tony!
Thank you so much for sharing your excellent experience about the Customer Service provided by Louis. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Our service is designed to be easy to use without compromising quality of the finished product. We appreciate your detailed and remarkable feedback, it's very important for us.
The site was user-friendly. The actual document is difficult to change due to the pre-set tabs. The best part of the experience is customer service.
Hi L F.!
We are glad that you were pleased with our service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Used live career one time (ages ago) to create an application and payed a small amount of money. To my surprise the company has been billing me a huge amount of money every single month without my permission and without me using their service at all! Shame on the company performance and policies!
Hope I can receive a refund of my money since I have not used their service. Any advice on how to apply for this would be much appreciated.
Hi Maria
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
The excellent customer service team specially Mr. Sanchez. I really appreciate his help regarding my account.
Hi Fariba
Thank you so much for sharing your excellent experience about the Customer Service. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Our service is designed to be easy to use without compromising quality of the finished product. We appreciate your feedback, it's very important for us.
My resume is well put together, thanks to their templates! And the customer service was so genuinely kind and helpful!
Hi Antonia!
We are glad that you were pleased with our service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I was able to have my issue solved right away. Customer service was extremely friendly and answered all my questions and helped me get a refund on a subscription and choose a cheaper option.
Hi Grace,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Excellent customer service. Joe could not have been more helpful. Thank you very much for your help Joe
Hi Hristine,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Joe was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Am very happy with my experienced
Very helpful and answer all my questioned
The website helps you do your resume with no problem.
Hi Leslie,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Customer Service was very helpful. He helped me get out of a subscription that apparently was being charged to my account. Very nice and accommodating.
Hi Hannah,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Joe was one of the best customer support assistant. He was a well spoken guy and got me all set to go. I was satisfied with my customer support experience and I would actually like to see more like Joe in other companies that have customer support.
Hi David,
Thank you so much for sharing your excellent experience about the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
We appreciate your feedback, it's very important for us.
Hello,
Was searching online to make my resume quickly.
And, I found www.perfectresume.com
Lots of Template's to select, I chose the field and ready for Interview.
Yip Pee. I called up customer service and was completely satisfied with the quick resolution provided.
Thank you
Navin
Hi Navin,
Good to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
Thank you for that awesome feedback.
Called to cancel subscription and the gentlemen on the phone was very professional and easy to talk with. I wish everyone was as friendly as him. Give him a raise!
Hi Robyn,
Thank you so much for sharing your excellent experience with our Customer Service team. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
I have used LiveCareer twice now, user friendly, professional outcome every time, chat feature is a plus and great customer service! I highly suggest using LiveCareer.
Hi Kathy!
Thanks for the feedback, it's very important for us. We are thrilled that you were pleased with our service. We are committed to providing great customer service.
I got a nice template for a cover letter and paid only 1.95, but to do so, I had to first subscribe to their free trial which is free for the first 14 days. Then they charge you 19.95! I called to cancel and got my money back. I told them that a payment reminder would have been good. They said they sent one, but I don't remember seeing it. I'm giving this website 4 stars for the cover letter, but I'll give them just one star if I could for the deceptive billing system they have.
Hi Edmundo,
Thank you for your feedback and for sharing your experience with us
I just got to this site and just thought of trying it for 7 days, after i forgot to remove my subscription and they charged me 19 dollar and they didn't send me a receipt, i came to know only when i checked my credit card bill. After that i unsubscribed and never used there service they didn't charge me for next three months. Again suddenly they started charging me 3 dollar, with even informing me and i came to know only when i checked my credit card bill. When i called the customer service, they are not agreeing this.
Hi Gins,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lynett,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.