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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I was very adjutated when I notice a charge for $24.95 when I know I agreed to a payment of $1.95 for a 14 day trial. When I called customer service & a gentleman named Alex answered, I wasn't very happy but Alex took 3 minutes & fixed everything. I'm glad it was quick & easy to deal with. Thank you again Alex. I apologize for the attitude & thank you for your demeanour
Hi Cassandra,
We are thrilled that you were delighted with how Alex was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Great, timely, courteous! The guy answering my questions did a great job.
The service is easy to use for the most part except a bit cumbersome to send by email.
Hi Mark,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how we were able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I had a great experience, no mess no fuss cancellingmy acct that I no longer needed. The product was fine, I used for a month and got the required use out of it.
Hi David,
Thank you for that awesome feedback and for let us know that you were pleased with our Customer Service Team, those are terrific news. It is great to know how satisfied you are with our product and the results you were able to get. We strive to deliver to you what we do best. We wish you the best with your job search
I spoke to Joe, he was helpful and friendly. Great customer service. Refunded no problem, will be using again if I need to update my CV again.
Hi Debbie,
Thank you so much for sharing your excellent experience about the Customer Service provided by Joe. We are committed on providing a great customer service. We wish you the best of luck in your Job search.
I needed their services for a one time thing. Canceling my account before I was charged the monthly bill was so simple. I live chatted with Juan, and he took care of everything without pressuring me into to keeping the services! He had a great personality.
Hi BillieJo,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Juan was able to fully assist you. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
He was very helpful in assisting me with my resume. Please don't force me to continue writing so that l may meet the 100
Hi Lisa,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
The staff was polite and helpful. I didn't struggle talking to them. My issues were sorted out easily!
Hi Josephine,
We are excited that you were pleased with our Customer Service. Our agents strive to provide a top-notch service every time. Thanks for your feedback, it's very important for us.
The man I spoke with was very friendly. I didn't realize money was being taken out of my account until today I just wish I was able to get my money back since Ive only used it once
Hi Susan,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
Not even a star! No stars. LiveCareer is a scam! My son paid $2 for an resume. Then they started to charge my bank account since then. Tonight I found I was charged $39.8 and $1.19 international fee and looked suspicious. Then I tracked back and found I have been charging $39.8 and $1.19 every month since last May, almost $450! Are they going to charge me the rest of my life? I am going to make a mission to tell everybody about this scam and to get my money back.
Hi Qin,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
Very helpful with my situation. Knows how to listen very well & solve problems. Very pleasant experience didn't even take 5 minuets very good communication skills. Full of positive vibes.
Hi Angelina,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
They were great to work with and helped me with all my needs and concerns. I was able to accomplish this with one phone call.
Hi Diane,
We are excited that you were pleased with our service. We are committed to providing great customer service. Thanks for that awesome feedback.
I think his name was joe he was nice and very helpfully. Informed me on everything and offered other options
Hi Yaya,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Joe was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I really liked this site. It makes life so much easier.
Shout out to Juan Morales who helped me a lot! Wonderful customer service.
Totally recommended
Hi Diana,
We are glad that you were pleased with how Juan was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Made myself a cv a few months back for "£1" so I thought and just looking at my bank statements they have been taking £14.95 out of my account every month, how do I stop this?!
Hi Luke,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
I was not pleased when I was tricked into paying for the "Free" Perfect Cover Letter and had to subscribe to a membership in order to print out the cover Letter that I created for my husband. I also was not happy that my membership was not cancelled within the 14 days and I was charged another $24.95 fee. I was happy with the wonderful gentleman that helped me cancel my membership to avoid another $24.95 monthly fee in the future. Thank You my Vineland Brother!
Hi Camille,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Joe, the customer service representative really made my day. I am currently in search of employment and Joe made it easy to process my refund of the membership fee that I was unaware of or forgot that would be charged. He explained the membership and its benefits very thoroughly. Although I can't afford the services at this time. I will highly recommend to others that are looking for the perfect resume. Thanks again Joe!
Hi Tasha,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Joe was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Thank you for helping me!
Thank you for understanding my financial situation and choosing help! You were awesome!
Hi Renee,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
LiveCareer is a great service. I've used it for creating and refreshing my resume. Great repository service and always provides excellent customer service when I have questions.
Hi Amanda,
We are thrilled that you were satisfied with our service. We are committed to providing great customer experience. Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
I always appreciate that my resume stays on file with LiveCareer, no matter what. It is so simple to create multiple resumes in a flash! LiveCareer is my go-to anytime I need a resume or cover letter!
Hi Lynett,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amanda,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.