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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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All my questions were answered, and time was taken to be sure everything I needed was done. I'm very impressed.
Joe was extremely helpful and respectful with my situation. My experience went very well, I was reluctant having to make this call but I found Joe to be a pleasure in handling my issue and made my experience one with ease and comfort. Thank you Joe for making my day!
We are excited that you were pleased with the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
The young lady I spoke with was very kind and intelligent and was very capable of helping me and I enjoyed the fact that everything can be rectified and one call
We are thrilled that you were pleased with our agents and with the outcome. We are committed to providing great customer service. Thank you so much for your awesome feedback!
This site is very easy to use and if you need to contact them by phone, the customer service agents are extremely helpful. I would recommend this company.
Hi Karen!
We are excited that you were pleased with our website and our service, our agents strive to provide the best possible service every time. Thanks for the feedback, it's very important for us.
Positive, user friendly, simple to use. Bullet points and additional information available helped to compose a thorough and complete resume.
Hi Angela!
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
Your employee Sabastian was an excellent Customer Service Associate he was able to help me and resolve my concerns.
Thank you so much for sharing your excellent experience about the Customer Service provided by Sebastian. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
I feel like i have been scammed by you. Used livecareer one time to create an application in the beginning of december and payed a small amount of money. Not knowing that you would bill me a huge amount of money every month without me knowing and without me making any use of your service. Shame on you! Hope you will return me the money as i haven't been using your service.
Hi Paula,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
I was extremely impressed with your customer
Service yesterday! As a client on a trial basis, impressed with the service but was undecided on if I would renew the service. I called in yesterday as I found out about a deadline for a municipality job that I was encouraged to apply to and needed my resume tweaked quickly as to send it. The help for a certain part that I couldnt fix from my end, but found out it could be fixed from your end, which then would allow me to then fix it and email it right away was refreshing. The CUSTOMER SERVICE that I recieved yesterday (and today) made up my mind to STAY indefinitely with My Perfect Resume! Thank you for the OUTSTANDING service, I cant wait to tell all MY family & all of OUR friends!
Hi Tamie!
Thank you for that terrific feedback. It is great to know how pleased you are with how your resume looks now and that we were able to help in fixing what it was you were trying to change. Our service is designed to be easy to use without compromising quality of the end product.
I created my resume and cover letter on LiveCareer. The site has examples and plenty of wonderful templates. When I was ready to cancel (just because I do not need the service anymore at this time though I may go back in the future) then I had great service! They cancelled it right away (but I get the rest of my subscription days still! And then they saved my resume and letter in case I return :) love this site! Definitely recommend
Hi Hannah,
Thank you for your feedback about our product and for sharing your experience with our Customer Service. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
Contact with customer service resulted in the prompt resolution of my issue, and the interaction was very pleasant.
Hi Patricia, thank you for taking the time to review our services. We are happy to know that our expert was able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
I had recently set up an account and when I tried to sign back in it said it did not reconize my email address so I called this morning about it. After a very short wait time a very nice lady answered. Turned out I had misspelled my email address. She was very helpful and corrected it for me. It ws so nice to speak to someone who was so professional yet friendly and helpful. Great service! Thank you!
Hi Marilyn, thank you for that great review, it is very appreciated. We are happy to know that our expert was able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
I really appreciate the actual service. The customer service was good. They helped me get a refund for an unnecessary charge. The reason why there are 4 stars and not 5 is because of the 5 minute sales pitch at the end of the conversation. Other than that the service was great!
Hi Mary, thank you for that excellent review, it is very appreciated. We are happy to know that our expert was able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
I tried LiveCareer to try out various CV formats and was really pleased with what was on offer. What was even really good was that I could easily customise my CV for a specific job. Unfortunately, I fell ill and have not been able to pursue this any further but the LiveCareer team (Patrick Hyman) was really helpful and I received a full refund of my money as I hadn't use the site since the trial. Fantastic and worth it. Nina
Hi Neena, thank you for that great review, it is very appreciated. We are happy to know that Patrick was able to resolve everything for you and that we were helpful to you. If you need anything in the future, just contact us, we’re here for you. Thanks!
I reached out to the online chat for assistance and spoke with Pedro Vasquez who was very polite, prompt, and knowledgeable about the platform. He 100% has gained my business and I know if I ever have issues or questions I will get nothing but the best service! Thank you Pedro, you rock!
Hi Alyssa, thank you for that great review, it is greatly appreciated. We are happy to know that Pedro was able to resolve everything for you and that you had a hassle free experience. If you need anything in the future, just contact us, we’re here for you. Thanks!
I called the customer service and spoke with Joe. He was so helpful and was able to not only answer all of my questions but also tell me of some additional functions of the website. Very Very Helpful!
Hi Cindy, thank you for taking the time to review our services, it is very appreciated. We are happy to know that Joe was able to resolve everything for you and that we were of great help to you. If you need anything in the future, just contact us, we’re here for you. Thanks!
Joe gave a wonderful experience and made sure I received the best service. The call was not rushed but stayed on topic and that is amazing.
Hi Jessica, thank you for taking the time to review our services, it is very appreciated. We are happy to know that Laura was able to resolve everything for you. Feedback like this one makes us change the way we do things for you. If you need anything in the future, just contact us, we’re here for you. Thanks!
I completed a Resume at the beginning of December 2016 and was concerned about billing or owing money as I forgot to cancel. I did a live chat with Laura and she was very professional & very efficient. She was able to explain the difference about the free site VS the one with a charge attached. She verified my information for privacy and was very personable as well. THANK YOU, LAURA!:-)
Hi Sherri, thank you for taking the time to review our services, it is very appreciated. We are happy to know that Laura was able to resolve everything for you. Feedback like this one makes us change the way we do things for you. If you need anything in the future, just contact us, we’re here for you. Thanks!
Customer representative was very sufficient in his services. He helped me with canceling my account and other issues I had. He listened to my requests and was very cooperative. This was very much appreciated.
Hi Dayton, thank you for taking the time to review our services, it is very appreciated. We are happy to know that our experts were able to resolve everything for you. Feedback like this one makes us change the way we do things for you. If you need anything in the future, just contact us, we’re here for you. Thanks!
Needed to cancel my cv, joe was really helpful, but line was not very good so had to repeat a lot... 100 characters minimum, too much!
Hi Nathalie, thank you for that great review, it is very appreciated. We are happy to know that our experts were able to resolve everything for you. We apologize for the technical difficulties. Feedback like this one makes us change the way we do things for you. If you need anything in the future, just contact us, we’re here for you. Thanks!
I had made a lovely resume that landed me a job. When i called to cancel, my customer service rep. Was great! Very friendly, offered other suggestions, and completed the process efficiently. I would use the service again.
Hi Tina, thank you for that amazing review! Congratulations on your new job! We are happy to know that you really liked our services and that you had a great experience with our Customer Care agent, we really appreciate it. If you need anything in the future, just contact us, we’re here for you. Thanks!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are thrilled that you were impressed with our resolution about your questions. We are committed to providing great customer service. Thank you so much for your awesome feedback!