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Listia

1.9

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Listia Reviews Summary

Listia has a rating of 1.9 stars from 415 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Listia most frequently mention customer service, gift card and many people. Listia ranks 173rd among Auction sites.

service
72
value
71
shipping
65
returns
60
quality
68
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We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Jeff J.
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Awesome
July 11, 2015

First of all, I don't understand all the negative reviews. The only reason that the people who voted one star is that they violated the rules, one way or another. Listia is a great site. I haven't had any problems with any of my transactions since I signed up in May 2015. (Over 30 transactions) I've gotten countless items that I wouldn't be able to have bought in real life, which is another great thing about this site. If you haven't signed up yet, please use this link- https://www.listia.com/signup/******* You will get 1000 free credits for joining :)

Date of experience: July 11, 2015
Tom F. Listia Rep
over a year old

Hi Jeff,

Thanks for your review. We're really happy to hear you find us "awesome". Our great users, including yourself, always list items that sometimes are difficult to find in stores anymore. We hope you continue to enjoy our site.

Sincerely,
Tom

Missouri
1 review
15 helpful votes
Follow christine j.
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I saw a person selling fake coupons, reported them and that person continued selling the coupons. Their reply to me showed no consideration and seemed they did not care to investigate at all. That person continued listing the coupons. However, I list a video game and the listing is deleted, does not seem fair to me. I admit I don't know all the rules but that is because listia's rules are hard to find. I sell on ebay. Their rules are easy to find short plain and simple and don''t have a problem finding their rules.

Date of experience: July 11, 2015
Tom F. Listia Rep
over a year old

Hi Christine,

I'm sorry to hear about that, however our rules state that we do not allow coupons. If another user listed an item that is against our rules, you, as well as others, are welcome to flag the auction so our team of moderators can review it. Each auction goes through careful review when they are flagged, so please know that we investigate auctions thoroughly before they are deleted. All users have access to our rules page on the site. You can view more information here: https://www.listia.com/rules.

Thanks,
Tom

Massachusetts
8 reviews
36 helpful votes
Follow Sharon W.
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I thought this was a great idea for children. Clothes and toys are barely used. But when I saw the items posted, I thought they should be burned for lice n chiggers. Very sorry

Date of experience: July 10, 2015
Tom F. Listia Rep
over a year old

Hi Sharon,

We're sorry to hear this. If you ever come across another issue like this, please us know in a support ticket. We hope you can continue to enjoy Listia.

Sincerely,
Tom

Illinois
1 review
0 helpful votes
Follow Kelly B.
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AWESOME
July 5, 2015

Awesome place to meet people around the world n get great stuff

Date of experience: July 5, 2015
Tom F. Listia Rep
over a year old

Hi Kelly,

Thanks! We're glad to hear you've gotten some great stuff and have met other great users! We always welcome all forms of feedback, but we're happy to hear you find us "awesome!" Hope you continue to enjoy our site.

Sincerely,
Tom

California
1 review
1 helpful vote
Follow Angela R.
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I can't believe all the nasty comments about Listia. As I read through them I can't believe how stupid some users are. If you simply learn to read above the 4th grade level you will understand why you were banned. Selling items to your roommate? Please, just give it to them. If you simply read what is allowed and what is not allowed, you will not be banned.

I have had communications with Listia workers on a few occasions and it was speedy, informative and fair.

Listia credit values is simple "economics 101" - supply and demand. If you don't understand that concept, do a Google search and READ! Have you ever heard the idiom "One man's trash is another man's treasure" - look it up and READ again, then you will understand Listia.

Angela
Happy Listian

Date of experience: July 5, 2015
Tom F. Listia Rep
over a year old

Hi Angela,

Thanks for your feedback. And thanks for your informative insight on how Listia works. We're glad to have you on Listia!

Sincerely,
Tom

Kentucky
1 review
1 helpful vote
Follow Daisy J.
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I tried to log into listia today, my name on the account is littlekaratedaisy. And it says my account is " no longer active " then i tried to log in again later, and it said " your account is suspended " what does this mean, why did it happen, and i need to log on, i have lots of credits on their, and i have an auction going on right now that ends in 1 or 2 days... i will end up getting negative feedback just cause listia " suspended my account " for how long? I dont know. Thats why im ticked off. Please unsuspend my account. Thanks.

Date of experience: June 30, 2015
Tom F. Listia Rep
over a year old

Hi Daisy,

Accounts are suspended when there's a violation of our Terms of Service and rules. If you think this is an error on your account, please submit a support ticket and we'll look into things further for you. https://help.listia.com/hc/en-us/requests/new

Sincerely,
Tom

Virginia
1 review
3 helpful votes
Follow Robert W.
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Not Recommended
June 30, 2015

A huge inflation in listia. Used to be 1,000 credits = $1 all the way to 5,000 credits = $1

Lol no thank you :)

Date of experience: June 30, 2015
Tom F. Listia Rep
over a year old

Hi Robert,
There is no actual credit-to-cash or cash-to-credit value on our site as it is determined by the ever-changing dynamic marketplace and it will vary. For more information on this, you can visit: https://help.listia.com/hc/en-us/articles/204445443-What-are-credits-and-do-they-have-a-cash-value-

Sincerely,
Tom

New York
2 reviews
9 helpful votes
Follow Mike B.
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Listia is absolutely pitiful!

Not only the fact that you are free to get scammed on there, but their customer service is $*!%.

It was 11 PM last night when I was trying to get into my normal Listia account. I had not been on in a few days. I forgot the password and was locked out of my email. I decided to create a new account. Shortly thereafter, I started bidding, won several new items and tried to verify my address for shipping.

I waited nearly a whole hour for my address to be verified. I finally got an email that my address was declined. I was pissed off so I decided to submit a request. I detailed my situation and after another hour of waiting, I received another email thatmy account was suspended.

Listia is a joke. They actually track your IP Address so that you can't create another account. Isn't that illegal? LISTIA SHOULD BE SUED!

To hell with Listia! Their customer service center is probably full of high school drop outs who are inept at responding to people's emails. Listia is a joke. Don't use it.

Date of experience: June 29, 2015
Tom F. Listia Rep
over a year old

Hi Mike B.,

We are sorry that you are unhappy with your account suspension, but our rules and terms of service clearly state that a user can only have ONE account. Creating another account would be considered a multiple account, which violates our terms of service, therefore would be removed. You can view the the suspension rules here: https://www.listia.com/rules#suspensions

I hope we were able to clarify things for you.

Sincerely,
Tom

Illinois
1 review
5 helpful votes
Follow Melanie P.
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For all the people listia had scam, discretieded, wasted their time, money, and effort,; they need to be sued. Listia doesn't abide by their own terms of service so I don't know why they would expect any one else to.

Date of experience: June 26, 2015
Tom F. Listia Rep
over a year old

Hi Melanie,

We're sorry you feel this way, but contrary to what you think we definitely abide by our own terms of service and rules. We have them and follow them strictly to ensure our site continues to remain fun and safe for our great users.

Sincerely,
Tom

Massachusetts
1 review
11 helpful votes
Follow B B.
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Listia doesn't care about abiding by the law when it comes to keeping the site honest. Instead of responding to and removing listings reported as counterfeit. The law requires sellers to know items are authentic or they can't be listed but Listia disclaims responsibility, stating their lack of knowledge. That's not good enough! Like Ebay, Vestiaire, Fashionphile, Bonanza, and other sites, Listia needs to employ experts who DO have knowledge and remove illegal items.

Date of experience: June 16, 2015
Tom F. Listia Rep
over a year old

Hi B. B.,

We're sorry that you feel this way, but there is no pretense. We suspend users after careful investigation and evident proof that a site rule or terms of service was violated. Also, our terms of service clearly states:

When you receive a Credit, Listia hereby grants you a limited license ("Credit License") to use the Credit as a virtual token to be held, bartered, traded and/or transferred on the Site with other users (and/or Listia), in exchange for permission to access and use content, applications, services, and various user-listed items, in accordance with these Terms of Service. The Credit License is transferable by the holder to any other user, provided that both users comply with these Terms of Service and maintain their accounts in good standing. Except as expressly permitted by this Agreement or otherwise expressly permitted by Listia, the Credit License may not be sublicensed, encumbered, conveyed or made subject to any right of survivorship or other disposition by operation of law or otherwise, and you agree that any attempted disposition in violation of these Terms of Service is null and void. Listia may revoke the Credit License at any time without notice, refund or compensation in the event that: (i) the Credit program is suspended or terminated; (ii) Listia determines that the account holder has committed fraud or other illegal conduct; (iii) Listia imposes an expiration date on usage of Credits in compliance with applicable laws and regulations; (iv) the holder's Account is terminated for violation of these Terms of Service; or (v) the holder ceases to maintain an active account or terminates this Agreement.

Therefore, we are not stealing any credits. Any credits earned through a violation of our site terms is deemed void since it was acquired fraudulently. I hope we were able to clarify things for you.

Sincerely,
Tom

Illinois
1 review
11 helpful votes
Follow J M.
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Been an active Listia user for over a year. Even applied to be a mod believe it or not! Used to love the site, now I am starting to believe its a scam! Not only have I followed the rules, but I would actually go out of my way to make sure all my auctions got mailed out a day within their closing. I had 100% positive feedback, lots of badges, etc. I earned 98,000 credits by listing my artwork and other odds and ends. Got scammed out of my auction winnings several times but eventually gave up on trying to get it back. Even had tracking numbers. Listia just didn't care. I spend hundreds of dollars a month sending out my items - and yes, do so willingly as the credits I earn I bid on things for my first baby (like diaper codes, etc), or coins for my hubby's coin collection. Well today, I went to login as I do every day and saw a popup that my account was "suspended." For what? I submitted a support ticket. They replied with a generic response of following the terms of service. I triple checked with a fine tooth comb - did nothing against them. Kept submitting support tickets. Listia still hasn't given me an answer why my account is banned! Got tired of their customer service giving me the run around and files a BBB (Better Business Bureau) report. I totally feel ripped off as I have put so much time into surveys and listing items. The amount of money I have spent shipping items (or paying for items! - that I will NEVER get now) is outrageous. While I used to LOVE Listia... they are now on my crapper list. What a SCAM!

Date of experience: June 15, 2015
Tom F. Listia Rep
over a year old

Hi J. M.,

We do not remove accounts unless there was a Terms of Service violation. If you got that response, then there would have been an explanation to specifically what was violated. We can look into things for you if you'd like. Please provide us with your username through sitejabber's messaging (since this is a personal matter) since you've stated that you did not get get the answer you were looking for through our support ticket system.

Sincerely,
Tom

California
1 review
17 helpful votes
Follow Karma S.
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JJ is very correct. People sell counterfeits all the time. If you DARE question the seller about authenticity, you are cussed at, the seller attempts to humiliate you, you are blocked AND Listia does nothing to remove the listing.

Instead of reporting listings, I file reports with Homeland Security/FBI who is responsible for counterfeit trafficking (which yes, that's what Listia is)

"Tom" is full of crap. Listia is very unresponsive and bans the 'troublemakers', errrrr I mean those that dare report the counterfeits. In short, they don't care.

Listia is a joke.

Current fakes (found in a quick 5 minute search)
https://www.listia.com/auction/*******-authentic-louis-vuitton-handbag
https://www.listia.com/auction/*******-louis-vuitton-saumur-mm
https://www.listia.com/auction/*******-euc-prada-hand-bag
https://www.listia.com/auction/*******-chanel-bag-please-read-below (which even states they don't know if it's authentic)

Addendum: all the above listings, which are painfully obviously COUNTERFEIT, are still up despite reporting. See how pro-active Listia is?

Date of experience: June 12, 2015
Missouri
2 reviews
17 helpful votes
Follow J J.
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Not sure what happened to my original review. Seems it has poofed.

As to this: "Despite what you think, Listia does not allow counterfeit bags."

It is not what I think. It is what I KNOW to be true. I used to report every fake LV on the site. Listia used to remove them. Not anymore. They haven't removed them for well over a year.

According to Listia, I was a trouble maker who pointed out the fakes. I and others were booted for trying to prevent people from using their credits on the fake crap. Many users would email me for opinions on bags, because they knew if there was a fake, that it would remain no matter what.

"Listia does not authenticate items on the site, however, we also do not allow the listing of items that aren't 100% authentic."

That is utter BS! The fact that you had at least 2 known bag authenticators on the site that are no longer on the site due to being banned, proves you allow fakes.

Tom, I looked at the LV listings last night. Every item was a blatant Counterfeit.

"We simply ask users to flag the auction and it will be looked over carefully by our mods."

Every fake LV I ever saw was flagged. Every fake stayed.

If you think your mods know about handbags, you are sadly mistaken.

One of your mods used to email me regularly about LV's. When I would point out why it was fake, she would then tell me "Thanks, but we mods can't remove anything unless we can get the member to admit it's fake."

So yes, Tom, you indeed condone Counterfeits.

"We do our best to ensure only authentic items are listed on our site and we are sorry if you are unhappy with our system."

You do absolutely NOTHING to protect your members from fakes.

I'm not unhappy with your system. I'm DISGUSTED by it!

Date of experience: June 11, 2015
Tom F. Listia Rep
over a year old

Hi J. J.,

We appreciate any type of feedback. Despite what you think, Listia does not allow counterfeit bags. As you quoted yourself, "Listia does not authenticate items on the site, however, we also do not allow the listing of items that aren't 100% authentic." We definitely do not go out of our way to reprimand and warn to stop users from reporting counterfeit bags. We simply ask users to flag the auction and it will be looked over carefully by our mods. We do our best to ensure only authentic items are listed on our site and we are sorry if you are unhappy with our system.

Sincerely,
Tom

Wisconsin
2 reviews
6 helpful votes
Follow May W.
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Ok, first of all Listia is a love/hate relationship for me. I love the variety of "free" items and a lot of the community is fun to talk to. Auctions are simple to list, the only thing I would change about that format is that you can only upload one photo at a time, instead of several. I wish ebay would use their listing format!

Now the bad, Listia is poorly monitored for fraudulent items and unfortunately if they don't do something about it soon, I have a feeling they will be out of business. I have purchased counterfeit coupons off of Listia, provided documentation from the company that they were fake coupons and Listia did nothing to the seller. She went on selling these coupons for months, with no reprimand. What Listia isn't thinking about is that by allowing these on their site, these companies can sue them. So, unless they can start listening to their bidders and allow for a process that allows us to report a seller without bidding on their items, they will be in trouble soon themselves.

I don't spend a ton of time on Listia, maybe a few hours a week, and generally find about 5 scammers a week without trying. Listia needs to monitor their auctions better and educate their buyers and sellers better.

So, if you decide to use Listia, review feedback like crazy! If it sounds too good to be true, it is. If a seller has several auctions with blocked comments, that is also another warning sign.

Please fix your system Listia..

Date of experience: June 11, 2015
Tom F. Listia Rep
over a year old

Hi May W.,

Thanks for providing us with this feedback. We do our best to monitor auctions so that we can take action on any fraudulent activity. If you see a listing that is against the rules, please flag the auction so one of our moderators can review it. You can also submit a support ticket so we can review it further.

Thanks,
Tom

Kentucky
1 review
9 helpful votes
Follow Chalmers G.
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Listia is a very good idea in concept. It deals in points rather than dollars, allowing people to exchange all kinds of items for others, some of which cannot be sold for money, such as digital movie codes, which is primarily what I use it for. While I appreciate the thoughtfulness of the system and the quality of the website, I cannot rate Listia well because of how they have chosen to manipulate the economy they have created and really screw over long time members.

Below is a record of points that can be bought at Listia per dollar since early 2015. In a very brief span of time, this number has increased by over 1500%. That is great for new members who are just getting into the system but very bad for anyone who has been in it for a while. Take a look at the numbers below.

02/11/15 - 1000/$
07/23/15 - 2750/$
08/27/15 - 4000/$
11/21/15 - 5800/$
01/15/16 - 7500/$
08/20/16 - *******/$

What does this mean? Let's say I sold a movie for 1000 points on 2/11/15 when movies were generally going for 1000 points, or $1. If I immediately use those points to buy another movie also selling for $1, that's a nice even 1 for 1 trade. But what if I sat on those points until 8/20/26? Because new members at this point get ******* points now for only $1, sellers, who are still interested in getting $1 worth of points for their movies will have raised prices to match the exchange rate. This means if I had sold 17 movies 2 years before for $1 in points each at that time, I would now only be able to get 1 movie today for $1 in today's points for those 17. That's a HUGE loss for people who do not immediately spend their points.

In short, because Listia is steadily increasing the points that people can get per dollar, anyone who does not immediately spend their points is guaranteed to lose out, and fast. Their points are being devalued on a daily basis. Inflation is to be expected, but the rapidity at which Listia is doing this by playing with the exchange rate, is really dishonest.

That said, I still use Listia, and it is good for some purposes, but I am readily aware of how much I'm going to be losing over the next several months. Be sure you enter into dealings on there with this in mind.

UPDATE 5/14/2018
And just when I thought my savings were safe... Listia has just switched from a credit system to XNK, which in itself is a positive move. The problem is, they exchanged credits for XNK as if XNK was worth 14 cents. The actual market value is about 5 cents (https://walletinvestor.com/converter/ink-protocol/usd/1). What does this mean? I just lost two thirds of the value of my credits. Seriously Listia?

Listia has its usefulness. However, if you use it, EXPECT for them to find new ways to rob you of whatever you earn. This has just happened too many times to do expect anything else. Use at your own risk.

Date of experience: June 11, 2015
Tom F. Listia Rep
over a year old

Hi Chalmers,

Thank you for your feedback. Listia does not have an actual credit-to-cash or cash-to-credit ratio as it is determined by the ever-changing dynamic marketplace and it will vary from from listing to listing. The "credit value" will continue to change, but it will not devalue your credits.

Sincerely,
Tom

Pennsylvania
1 review
12 helpful votes
Follow Shayla F.
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I was sold a counterfiet game that was broken. I was told in order to get my credits back (55,050) I have to pay for return shipping which is $12 which is ridiculous! I already provide free shipping on my items and pay out of pocket for credits now they're asking me to pay even more money out of my pocket to get my credits back! I will gladly return the counterfeit game that is broken I have no problem with that but its ridiculous to ask the customer to pay to get their credits back! They told me its because a "customer might lie to get their credits back" I sent pictures to prove its broken and they agreed it is broken but I still have to pay to get my credits back! I sold a $100 item and now I have to pay even more money to get what is rightfully mine back! If I don't get my credits back I'm contacting the better business bureau!

Date of experience: June 2, 2015
Tom F. Listia Rep
over a year old

Hi Shayla F.,

We're sorry to hear that you are unhappy with the request to return the item. But if an auction goes into dispute, both parties agree to the terms and decision of the Admin. The Admin does their best, using available information, to make the best decision for a dispute. We're sorry that you do not agree. We hope it all works out for you.

Sincerely,
Tom

Hong Kong
2 reviews
14 helpful votes
Follow Mohak S.
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Listia staff, stop condemn suspended listia members and write fake untrue reviews.

Even I am able to find out which reviews are from a real member and which reviews are staff writing. Those who blame suspended people "you are bad and evil and misuse listia so got banned" are staff.

Those they love that site are also staff writing.

I just dont get it why listia keeps doing such cheap thing when so many ppl condemn them. They even make fake people answering others who write listia reviews.

If you look clearly, that representative and those good reviews writers are working together to bully people who write bad review to listia.

Real people are people who write listia is ripoff. They got suspended. They are unfairly banned.

Staff reviews are those LOVE THIS SITE, I LOVE LISTIA. PEOPLE SUSPENDED BECAUSE THEY MISUSE LISTIA

I JOIN SO MANY YEARS NOTHING HAPPEN TO ME! WHY YOU GOT BANNED are also listia staff.

Dont know why listia staff not improve their rude remarks but just keep staying on all scam sites and give rude and impolite and unfriendly replies to people who write bad reviews to listia

Why people write bad reviews must have their own reasons.

Listia never learn, they only condemn people who bad review listia. This is not being wanted. This act from listia staff is highly unwanted.

Listia staff, be a man, stop condemn suspended listia members and write fake untrue reviews.

Date of experience: May 30, 2015
Tom F. Listia Rep
over a year old

Hi Mohak,

I assure you that we do not write our own reviews. Furthermore, we do not simply ban people from our site for no reason. Users who are removed have violated our Terms of Service to maintain the safety of our site for our other users. If you'd like to further communicate, please submit a support ticket.

Sincerely,
Tom

New Jersey
1 review
9 helpful votes
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Horrible
May 27, 2015

First off Customer Service is horrible. If you have issue your own your own. Secondly, I have been scammed twice since I've been on their site since April 2015 all because of their horrible system. Even after you send documentation of proof the other party is wrong. I would not recommend to anyone

Date of experience: May 27, 2015
Tom F. Listia Rep
over a year old

Hi Donita L.,

The vast majority of all auctions end successfully for our users. If you were truly scammed, we would not dismiss that. We can look into thing further for you if you'd like, once you submit a support ticket. We're sorry you are unhappy with your experience.

Sincerely,
Tom

Florida
1 review
10 helpful votes
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Why is it Listia uses mods that are horrid at doing their job? I had an auction sell for an authentic item. Lady claimed it wasn't authentic. She had buyers remorse and asked for a refund thru Listia, but, as suspected... she did not read the description of the bag and when she received it, the bag had some faint blue spots on it, that were disclosed in my listing and pics, and went on a tirade that the bag wasn't authentic. She disputed saying it wasn't real. I disputed back. The mod said since they couldn't see the bag to verify it was real or not, they would refund her and bring us back to "the state" we were both at before the sale. They never asked if I could prove the bag was real or not, and I can, as I have the receipt. But, they allowed her to leave me negative feedback that wasn't part of my "state" before the sale and even tho my rating is still 100% because of percentage system they use, I still have a negative rating and u can see by my numerous listings that I always give more than buyer wins auction for, all my merchandise is in excellent working or authentic order and not ONE person beside this woman has ever complained about my stuff. I don't sell junk... most of my stuff has been quality vintage, Crystal, or antiques. Even my 75 handmade rosaries were perfection to the buyers. This woman had a history of buyers remorse with false disputed claims and disputed anyone that shipped to her without tracking. My record was impeccable, but the ruling left me with a negative rating. I have left Listia because of it.

Now I don't, for the first time since I joined have any listings up... and the negative feedback was the icing on the cake. The real reason I can't stand to use Listia is that they won't do anything about letting people run rabid with the gift cards, which has quadrupled or more since just Jan. 2015, with Listia stating it was because of the rewards store items, but Listias credits also sell for that much more since then as well. There seems to be no end in sight on gift card pricing, and Listia has allowed these gift card prices to make a farce of Listia and trashed people's thinking about their site in just 4 months!

Date of experience: May 25, 2015
Tom F. Listia Rep
over a year old

Hi Liz,

I'm sorry to hear that this issue was not resolved in your favor. Listia does not authenticate items on the site, however, we also do not allow the listing of items that aren't 100% authentic. If you would like for us to revisit this for you, please submit a support ticket, and we can look into it.

Sincerely,
Tom

Pennsylvania
2 reviews
18 helpful votes
Follow Stephanie W.
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I enjoy the idea of listia. And I really loved listia when I first joined, all the way up until about 1/2015. Something happened where they changed the credit value, and all the sudden items that were once 20,000 credits were now 85,000 credits. I wish I'd have held on to some of my stuff a bit longer since the credits have quadrupled in value in just a few short months. Then they changed the format of the rewards store where you could go and redeem awesome items immediately for the credits you accumulated. Well now the rewards store is an auction where you cannot get anything immediately, and the amount of credits these rewards store auctions end for is absolutely ridiculous compared to what they were listing as get it now offers just 6 months ago. But I've never had a problem with my account being suspended, I have however had to deal with not so pleasant moderators... :(

Date of experience: May 20, 2015
Tom F. Listia Rep
over a year old

HI Stephanie,

Thanks for your review and feedback. Any changes we make on the site are carefully thought out to make the sight better for all. We always welcome feedback. Thanks for being a valuable member.

Sincerely,
Tom

From the business

Listia is a marketplace for Free Stuff where you can give away stuff you don't need anymore and get stuff you want in return for free. It's fun, free and very easy to use.


listia.com
Founded in 2009
Mountain View, CA, United States