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Listia

1.9

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Listia Reviews Summary

Listia has a rating of 1.9 stars from 415 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Listia most frequently mention customer service, gift card and many people. Listia ranks 173rd among Auction sites.

service
72
value
71
shipping
65
returns
60
quality
68
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New Jersey
1 review
4 helpful votes
Follow K R.
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I don't like that they let people sell Nazi memorabilia and smoking supplies (which often get bought by people underage, which is a MAJOR problem!)

Date of experience: October 15, 2015
Tom F. Listia Rep
over a year old

Hi. Listia members need to be 18 years of age or older to participate. We do not allow e-Cigarettes and cartridges, glass/metal/ceramic/plastic/hookah pipes on our site. As for memorabilia, Listia does not condone the listing of any offensive or inappropriate auctions on our site. If the listing is for historical artifacts, such as collectible stamps or medals from the WWII era for example, they are allowed. If you are seeing auctions that do not fall within this realm, please flag the auction as inappropriate so that our team of moderators can take the appropriate action on the auctions and educate the Seller. I hope this clears things up for you :)

Pakistan
1 review
11 helpful votes
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Complete fraud!
October 11, 2015

Listia is the worst site ever, i have support tickets with no replies till 2 weeks and later my account gets banned containing ******* credits for no damn reason! Its a total scam. Listia is just sucking your investments for their own profits. When you list an auction, and it ends with lets say 100k credits, by the time you receive them they are valued at 90k, what i mean by that is the credits are devalued and LISTIA IS THE ONLY ONE BENEFITING FROM IT. A complete fraud which should be reported!

Date of experience: October 11, 2015
Tom F. Listia Rep
over a year old

Hi,

I'm sorry you feel this way, but we do not ban accounts for no reason. You receive a notice as to why it was removed, most likely due to violating our terms of service. We are sorry for the decision, but to maintain the safety of the community, accounts are removed for such reasons. If you feel it was wrongly removed, you can always submit a support ticket, which we do respond to quite quickly and not 2 weeks later. Thank you for your review.

Tennessee
1 review
0 helpful votes
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Great site
October 10, 2015

I have been a list I an for a while I l love it and think it's a great experience. I offer free shipping on all my items because it just makes less trouble for me. I have given away great stuff and have received great stuff so yeah I love it and recommend them to all my friends

Date of experience: October 9, 2015
Tom F. Listia Rep
over a year old

Hi Amanda! Thanks for the review. We're so glad to hear you've had a great experience on Listia and wish for it to continue for you. Thanks for being a great member!

Arkansas
1 review
4 helpful votes
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I Would Say Do Not Use This Site All They Care About Is There Selfs And Taking Your Credits When Do Not Need Them And As Long As They Get What They Want They Are Happy I Listed A Auction On There Site And It Got Deleted For There Know It All Moderators That Do Not Know Nothing About Shipping They Only Favor Certain People On There Site Too Which Is Not Right They Also Can Not Ever Take Responsibility For There F ups Moderators Working For Them

Date of experience: October 5, 2015
Tom F. Listia Rep
over a year old

Hi Stephanie. We are sorry you feel this way. To address our Customer Support, we definitely do not take 6 days to respond. As for our moderators, each and every decision is made carefully and based on our site rules, not favoritism. If there is a disagreement, users are always welcome to inform us through a support ticket. We're sorry to hear of your experience with us, but we do hope that you'll continue to use Listia and have the positive experience that many of our users have daily.

Washington
1 review
0 helpful votes
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It's okay.
October 2, 2015

Listia is okay you can earn credits to get free stuff, I normally just watch videos. I just look at free shipping items. I wish it was easier to get more credits for people who can't buy or sell also I think people should get more items on how much they bid.

Date of experience: October 2, 2015
Tom F. Listia Rep
over a year old

Hi Shannon. We try our best to offer many ways to earn free credits, but yes, the best way to build your credits is to list items for others to bid on. If cost is an issue, you can always list with a shipping fee. Hopefully you'll be able to earn more credits soon and win great things on our site!

California
1 review
12 helpful votes
Follow Listian L.
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Listia is great, however it needs some improvements. To start off, it is very risky to send a package without tracking number, making it unnecessarily expensive for Listians who want to offer free shipping within the marketplace. To counteract this, there should be a different way in which we can prove we sent out our packages, for example allowing us to record a video of us dropping the package at a USPS drop off point etc, this would encourage more "sellers" to add free shipping to their listings as it will reduce their overall expenses, after all this is a "free stuff" website, not eBay... Now to the infrastructure, in our listings, we should be able to offer FREE SHIPPING/PAID SHIPPING but with an extra cost, credits being the currency for which the buyer/bidder will pay for shipping, but instead of paying in dollars shipping should be paid in credits! Why hasn't this already been put into place? Also some buyers within Listia are just looking to rip sellers off, claiming the item arrived broken/not as described/empty package costing us Listian "sellers" more than we bargained for, also when users need credits they can buy right off of Listia with paypal/credit card, this is useful but after a while the price of credits keeps inflating, if you Listia is reading this please consider changing your credit prices from cheap to expensive every 3-6 months to stimulate a healthy economical value. Trust me I studied economics... Thanks!

Date of experience: September 24, 2015
Tom F. Listia Rep
over a year old

Hi!

Thanks for all the great ideas and suggestions. We are always open to listen to our users' feedback as we are always striving to improve our community's experience. Your ideas will definitely be noted and who knows, maybe they will be implemented one day :)

Arizona
1 review
0 helpful votes
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I've never left a review before in my life, but I just happened to Google Listia and saw the overwhelming number of negative reviews. My experience has been nothing like these and I've had dozens if not 100 or more transactions on the site.

Aside from a handful of disappointing experiences, which I think should be expected on any site like this, I've continually enjoyed the experience. Admins have been very helpful in the rare instances that I've needed them.

This is a unique concept that I feel is being managed quite effectively. Assuming these users pay attention to exchange rates to get a good idea of what to expect and only interact trusted users, I'm surprised to see so many one-star reviews.

I don't doubt the validity of anybody else's account, but I just wanted to provide my perspective as a consistently satisfied user.

Date of experience: September 22, 2015
Tom F. Listia Rep
over a year old

Hi. Thanks for the review! We're glad that you have been enjoying your experience with us. We do acknowledge that at times some auctions don't end favorably, but the majority of them do complete with a positive experience for both parties. We are always working on making sure the Listia community remains fun for all. We're glad you are satisfied and that you are part of our community. Thanks!

Texas
5 reviews
50 helpful votes
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Please do not use Listia. I sent out so many items and did not get anything for them. When a few customers claimed they did not get their order before I could even get it to them, Listia took away my points for all of the items I was able to send out which was in the 100s. I ended up complaining to the BBB about them and still did not get any compensation for all of the products I sent out for free and spent tons of shipping costs on. In retaliation for me complaining about them they suspended my account. I lost at least ******* points that I had earned. They encourage their customers to rip you off by allowing them to make untrue accusations against you. They are crooks and I would advise you to proceed with caution before you sign up with them.

Date of experience: September 4, 2015
Tom F. Listia Rep
over a year old

Hi Cynthia,

We do not suspend accounts in retaliation to reviews and feedback. All accounts are carefully looked at before a suspension is put on the account. As for users who claim they never received items from you, tracking is the only true way to know an item was actually send and received. We're sorry if your impression of Listia is not of a positive one, but we try to make sure our community is kept safe and continues to enjoy the experience they have with us.

Ohio
1 review
9 helpful votes
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LISTIA GOT GREEDY
August 30, 2015

I loved listia when I first started over a year ago. In the beginning you got nice things for a fraction of the cost. IT IS NOT FEE however. If you want credits to "buy" something you have to buy them OR sell something YOU PAID for or HANDMADE (time is money, the supplies cost money) Then you offer it and if you select the amount you think it is worth called a GIN price they soak you for a HUGE amount. If you take the chance and start low you could lose out your hiney. Then for people to bid you MUST offer FREE shipping which YOU PAY FOR. Most times YOU NEVER recoup the price of the item or the shipping money back in credits. NOW... Listia does not do a reasonable GIN for their rewards store items instead they make you compete to get the item. No more saving for that nice item for a present or that you really wanted. You have to compete against those that use listia as a business. You will find businesses on there selling their items. Those that require you to pay for shipping do NOT make any credits if any on the items. It is a HUGE ripoff. I have 140,000 credits but it might as well be 1 because the inflation over the last several months in credits is OFF THE CHARTS that 140,000 credits cost me roughly 50 bucks in shipping. It is all a big joke.

Date of experience: August 29, 2015
Tom F. Listia Rep
over a year old

Hi Kimberly,

We're sorry to hear that your recent sentiments towards Listia are not what they used to be. Any changes that have occurred from the time you signed up until now were done to improve the site and users' experience. We are always open to suggestions and feedback. As for your credits, although they do not carry monetary value, the marketplace value of a credit changes depending on current market conditions. If you'd like more information, you can always contact us through a support ticket. Thanks for your review.

New York
1 review
0 helpful votes
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Love At First Sight
August 25, 2015

I was recommended through fb by many friends I do like the app because you can earn credits through surveys and buying I use PeanutLabs Surveys and im being really honest but I cannot afford to use 5$ on the app only because I am verry poor but I do love how the surveys you can do it and get credits especially right now because they are 1.5x more credits I earned 6.6k credits in a survey and now im bidding on a present for my mom I really like this app/website even though I use the app you guys should try it

Date of experience: August 24, 2015
Tom F. Listia Rep
over a year old

Hi Evelyn,

We're so glad to hear you like Listia and have been able to participate in surveys to earn credits. We hope you continue to have a great experience!

New York
1 review
4 helpful votes
Follow chas h.
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Listia is a lie
August 24, 2015

Out of all my winnings i never received more than half. Ppl will say they never got your auction when they did them tell admin that way they would get your auction and keep the credits
Yes its happen to me. Its all bull$#*!

Date of experience: August 24, 2015
Tom F. Listia Rep
over a year old

Hi Chas,

We're sorry to hear that you have only received half your winnings. Hopefully you were able to get a refund. We don't require, but highly suggest Sellers to use tracking so that we know an item was sent and received. Otherwise, our Admins use the information provided to make the best decision in a dispute. We hope that your future transactions will be more successful.

Texas
1 review
12 helpful votes
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Tried & True Listian!
August 20, 2015

I'm a huge fan of Listia, I'm not living in LA LA land, I know some people/auctions are scams! Read everything, ask questions and if you don't feel comfortable don't bid(simple)! I've been on Listia for about 6 months, I have a 100% track record, and plan to keep it! I only list NEW or slightly used items, and only bid on the same, I have had a couple of issues with buyers, but at the end of the day it's not worth it to argue with them, Listia is fun for me and I intended to keep it that way. :)

Date of experience: August 20, 2015
Tom F. Listia Rep
over a year old

Hi Rikki,

We're so glad to have a fan in you! And it sounds like you are enjoying the bidding and winnings! We're happy to have you in the Listia community. We hope your experience continues to be great!

Canada
12 reviews
12 helpful votes
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Risky and illigal
August 17, 2015

Many of their own rules they break and if you get nailed for paying for something you did not get, your loss, they will not help you at all.

Date of experience: August 16, 2015
Tom F. Listia Rep
over a year old

Hi Dennis,

We are unsure what you mean when you state that we break our own rules, because we definitely do not. If you've ever had an issue or needed clarification, we hope you submitted a support ticket so we could assist you. We never want our users to be unhappy and misunderstand the outcome of a dispute decision. We hope you reach out to us if you ever need help or clarification again.

Washington
1 review
6 helpful votes
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Listia Sucks
August 15, 2015

Lets see if this even gets posted!

I had joined Listia in Jan 2010 by Dec 2010 I had completed over 250 auctions with 75 buys.

I had well over 150,000 credits. Out of the 250 sells there were 3 bad reviews, only because the winners claimed they never received their items. Which I know not to be true, I had tracking invoices.

I had put up an auction for some high end jewelry, the starting bid was 5,000 credits well under a retail value on the items. The winning bidder won with a bid of 16,000 credits.

The items were shipped at my cost along w/insurance.

The next day after this winner received her items, she decided that she didn't want them and claimed one of the earrings was broken, and wanted her credits refunded. She filed a claim stating she received damaged items.

I never saw any photos from her showing the broken earring.

I was notified by Lisita's customer service staff informing me that her credits would be refunded, they weren't going to give me the opportunity to argue the matter.

I refused to allow that to happen so I disputed her claim with photos used on that very auction. Which took well over a week of harassment emails and post from the lying winner before Listia returned their decision on the matter.

*Note: Within that time, I had won several other auctions and spent 90% of my credits

So to make a long story short, I had to pay for return shipping, I was in the minus on any future credits earned and the witch who won the auction, never shipped back the jewelry.

Two weeks later I quit Listia, then I found that the winning witch of my auction had listed a auction of her own with my undamaged jewelry!

Date of experience: August 15, 2015
Tom F. Listia Rep
over a year old

Hi Lori,

We're sorry to hear that you are unhappy with a dispute decision. Our Admins use all information provided and listen to both parties before making the decision. As for the harassment, we hope you let us know about it when it happened, as we do not tolerate such behavior on our site. Again, we are sorry that this experience has left you unhappy and also led you to leave the site. We hope you reconsider and join us again soon.

Texas
1 review
1 helpful vote
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Greedy company. I used to spend a lot of time on this site but now the credits are a scammer and nothing is worth the price.

Date of experience: August 14, 2015
Tom F. Listia Rep
over a year old

Hi Jennifer. We're happy to hear you love us! But we're sorry about you not receiving your credit offer. If you haven't already, please contact the company that offered the credits so that they can credit your account. If that does not work, please submit a support ticket so we can help you out! Thanks for being a great member!

Georgia
1 review
5 helpful votes
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You are buying/selling on there. Its not free and flag all the auctions you want. They wont be taken down even if what there selling is illegat(I have proof). The free thing always makes me laugh. Id love to see them say that in court. Ebay is cheaper and they dont steal from you. Most if not all the people that said they went back after there account being shut down and credits stolen work for listia. The surveys are a scam and youll never see the credits but the videos used to work(as of a few months ago). There is a class action thats in the works I read about but who know if that will ever get off the ground. I was pretty luck only 30k was stolen from me

Date of experience: August 11, 2015
Tom F. Listia Rep
over a year old

Hi Joe.

We're sorry you feel this way. Our site is free and the surveys and offers on our site are not scams. We take flagging of auctions seriously and will remove them if they are deemed against the rules. Thanks for your review, as feedback is always appreciated.

Maine
1 review
5 helpful votes
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This is the quote Tom gave "We do not have an actual credit-to-cash or cash-to-credit ratio as it is determined by the ever-changing dynamic marketplace and it will vary from category to category, and from listing to listing. As the marketplace credits fluctuate, so will the credits available for purchase. "
And this was copied and pasted off the Listia site
Current rate:
3,400 Credits / US$1
(as of Sep 2,2015 at 5:02am)

That sure looks like a credit to cash ratio Tom. An you said " We do not have an actual credit-to-cash or cash-to-credit ratio" Looks like someone got caught in a lie. I even have a screen shot, and printed the page.

I also want to let everyone know the user auctiontech sells fake/counterfeit items. Listia was warned of the issue with some of his auctions and they did nothing! He is auctioning slabbed coins from bogus grading companies. BEWARE this user and BEWARE LISTIA! I will be adding more reviews with more users names. Someone needs to protect the users, and we sure know that Listia won't!

Date of experience: August 8, 2015
Tom F. Listia Rep
over a year old

Hi Eric,

We do not have an actual credit-to-cash or cash-to-credit ratio as it is determined by the ever-changing dynamic marketplace and it will vary from category to category, and from listing to listing. As the marketplace credits fluctuate, so will the credits available for purchase.

As for counterfeit items, we do not allow them and do our best to monitor them. We also rely on our great users to flag the auction if it appears to be against the rules. If you find such auctions, you can always flag as well. To report, or flag, a listing, go to the listing and locate the link at the bottom right of the item description text that reads “Flag as inappropriate.” Click the reason why the listing needs to be flagged and one of our moderators will review the listing to see if it needs to be removed, edited, or investigated further.

We hope that you can continue to use and enjoy Listia.

Sincerely,
Tom

California
1 review
1 helpful vote
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Used Listia for a few years and have had no problems. Just be careful to read descriptions and rules of the sellers. Read with your eyes wide-open and look over the sellors reviews. The best way to protect yourself.

I wonder if Listia can be used for making a true profit. Like the guy (not on listia) who traded up from a red paperclip to some crazy substantial profits.

Date of experience: July 24, 2015
Tom F. Listia Rep
over a year old

Hi Sharon,

Thanks for your helpful feedback. It definitely is best for users to become familiar with our rules, as well as inform themselves of the item listed by each seller. That way, they get the most out of our site. We're glad to hear you've had a good experience so far and hope it continues.

Sincerely,
Tom

Michigan
1 review
0 helpful votes
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Listia
July 23, 2015

Well it has been a while on Listia. The customer service reps are good people. The listings are very easy. But the shipping has forced me to list very few items at this time. I have spent too much money shipping my items to other people. This site advertises as FREE. Yes it is free to sign up. It is free to list, but it is costly to ship out items to buyers for the sake of points and get very little in return. Most LIstia sellers online advertise their items for well over what they are worth. The items you see can be purchased on Ebay for 2,3 $ and free shipping to boot. Then too, you run the risk of giving away rare antiques, or good items for the sake of points, and may not get your points. It hasn't happen to me yet, and hope it does not, but some say it has happened to them. I think LIstia workers are focused on keeping things positive so I am sure they will work out something for anyone who has this experience. There is nice people on Listia for the most part. Few rude, obnoxious people here and again but mostly nice. I like Listia for the most part, but the cost to ship is enormous and buying something for yourself cost way too much. NOt worth it!

But I am adamant of keeping my acc live. I do enjoy it overall, just won'g be listing lots of items as I did in the past.

Date of experience: July 23, 2015
Tom F. Listia Rep
over a year old

Hi Maggie,

Thanks for your review and feedback. We definitely think Listia is a great place to find items that are no longer available or hard to find. And it is often true that "One man's trash is another man's treasure." We're glad that your experience has been a good one so far and hope it continues for you.

Sincerely,
Tom

Ohio
1 review
3 helpful votes
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Ok this site is so horrible! To the bottom of my heart I really wish I can give it a big fat 0! But any way. I saved $200 to get credits! Right! As soon as I got the credits it said u had been ban? For having to much credits? There's no way in hell u should be banned becuz u had to much credits! AT ALLL! This one lady got jelly becuz a women's that won my auction that she wanted! She messaged me cursing Me out saying I should of did a GIN a dad soon as I told her I will let listia handle this she reported me! I got banned I fight my a$$ of to get my account back well got it. Than they kicked me off for having to many credits (what I said above this message) I will never ever go on here... it's just to much wasting ur money on here like I did is just not worth it! I hate this app I wish I can get my $200 back and I can still get them to court court About this! I got everything thing screen shores so if they even say a lie I got it with this time and date to. So people if u want to use this site go on... good luck

Date of experience: July 15, 2015
Tom F. Listia Rep
over a year old

Hi Shelley,

We're sorry for the inconvenience, however we don't ban an account based on having "too much credits". If there was a site violation, we take that into consideration before banning the account. If you'd like, you can submit a support ticket so we can look into this further for you. https://help.listia.com/hc/en-us/requests/new

Sincerely,
Tom

From the business

Listia is a marketplace for Free Stuff where you can give away stuff you don't need anymore and get stuff you want in return for free. It's fun, free and very easy to use.


listia.com
Founded in 2009
Mountain View, CA, United States