Liquidation.com

I've been a customer of liquidation for more than 10 years, and today I received the best customer service I've ever experienced. There is a new crew in town and they know how to take care of their customers! Kuddos to whoever made this happen! As soon as I pulled in today I was greeted by Bo who proceeded to introduce himself immediately, asked my name, looked to see if they were starting to pull my pallets and expressed if I needed anything at all to let him know. During my short visit all of the forklift drivers introduced themselves and made sure to let me know they were there to help with whatever I needed. Keith, Duke, Bo and Jacob were amazing... best drivers I've come across over the past decade hands down! Everything came out super quick today and they were all so friendly and helpful. Also had the pleasure of meeting David who was working very hard at keeping the parking lot clean of nails and other things that can puncture tires. The loading lot was cleaner than I have ever seen it today, almost spotless. I watched the entire crew picking up trash, pallets and other things the whole time I was there. Then there is the lady who it seems is behind this amazing new team... Laura. It isn't often that you get to meet the person in charge, but I did and she is awesome! Very friendly, professional, gets the job done, clearly has pride in what she does and knows how to treat both the customers, and the crew working under her. This fabulous group knows how to treat people period!

Picked up 30 pallets from this company. The whole process from bidding to payment to pick up was easy. Customer service was great as well as communication with quick responses upon arrival. Very quick loading and extremely helpful staff operating the forklifts. Will definitely be using them for further purchases.

I spend 2100 for juck made 12 dollars i will never go back juck juck This place is a joke everone stay a way juck I talk to 6 buyer all say juck

One of the best auctions I have seen, actually they best, no games. The Plainfield ware house is on point. Manager is very professional and helpful. The entire team are always helpful and hardworking.
Kudos to the Plainfield office team!

My uhaul's battery died and I was stuck with AAA stating a 3 hr waiting time before getting a truck to assist me. Zack, Larry, and Andre collaborated to get me up and running. Once again the team at liquidation has saved the day.

I love liquidation! The people who work there have always been very kind to me. Sure, the whole thing is a gamble. There is no guarantee that what you're buying will be in good condition or have all of the parts. These are store returns and such. So, sometimes you get lucky and things are perfect and other times you end up with a lot that has little of value. However, it has usually paid off for me. Yes, it is a giant hassle. Sometimes the pick up process takes a long time and sorting through all of the merchandise can be tedious, but it can also be fun. For a while we bought liquidated drones and my husband worked with our kids to teach them about business as they refurbished and re-sold these online. I often buy building materials and fixtures for homes that I am flipping. This is a fun way to buy high end items without the high-end price tag. But, if you are looking for something convenient or with a guarantee, this is not the place for you.

I have picked up over 150K in merchandise over the last 2 months and I continue to be overwhelmed by the amazing customer service, quality of products, and ease of use. People need to understand this isn't a guarantee that every item will be in perfect condition. If you don't have the money to assume at 10-15% loss due to damage then you might want to reassess your business model. Thank you to everyone that helps make this company possible.

Sent

TERMS AND CONDITIONS AT LIQUIDATION.COM

Our customer service department accepts and reviews legitimate claims solely as a service. Liquidity Services is not responsible or liable for any Assets, or Listings of third party sellers. Where you have a legitimate claim, refunds or returns of merchandise must be approved by our customer service department. All decisions of the customer service department are final

I ordered 2 pallets from Liquidation.com (my first), and I have had a number of issues getting my shipment. First, the shipment was a month late, but this is probably because Fedex Freight tried to deliver it somewhere in Baltimore (I'm in Louisiana). I called UPS Freight, and the woman I spoke to was able to help me find out where my pallets were and give me information on it, including the tracking number (which was not provided to me when I ordered my pallets). She also told me that Liquidation.com is notorious for not labeling shipments correctly and that you might get what you ordered, and you might not. Fast forward to when I receive my shipment, and I get one of the 2 pallets I ordered. I asked the UPS guy about it, and he said they only received the one. I did not sign anything but let them leave the one pallet I received in my garage since the guy had to walk it down my street. So, someone at UPS kept helping me try to locate the second pallet, but they never were able to. After 2 weeks, they finally told me to file a dispute so that Liquidation.com can get in touch with UPS to find out what happened. But, they won't do that. Liquidation.com says I signed for the shipment (which I did not), and that basically they weren't going to even try to find out what happened to my missing pallet. They don't care that I spent $1200 (most of which being shipping) to receive half of what I ordered. Do not waste your money. They do not care about you.

I am new to the reselling world but after researching and weighing the risks I decided to take a chance on ordering from Liquidation.com. I ordered a pallet of customer returns, having researched and talked to other people who have ordered from them I felt confident that I would be able to at the very least get my money back and possibly make a few bucks. I figured it would be a learning experience and I was aware that I was taking a risk that I would be getting a percentage of items that would be used or possibly not working. Most people that I talked to said that I could count on around 10 to 20% of items being used condition or possibly not working. I felt that I would be ok and would still at the very least make my money back and also get an idea of what to expect on future orders. After receiving the pallet I would say that maybe 50% of items are resalable if that. One item was a damaged open box that had a toaster oven in it that was probably 10 years old - total loss, I received 4 microwaves none of which worked at all 2 were destroyed (falling apart) and 1 was not working and 1 was an old microwave that was thrown in a box that had not insides and was like a Walmart $50.00 microwave when it was new. The rest of the pallet was air fryers half of which did not work. Total loss! I think I maybe have 5 items that I was able to resell and they were cheap air fryers. Spent $900.00 all in. I called customer service because I felt that the listing was misrepresented, I bought a customer return pallet NOT a salvage pallet! I feel like I got 80% salvage and that it not an exaggeration. They told me that was the risk that you take and that they could put in a claim but that the sellers would not do anything about it. I feel like I was 100% misled and I will not be doing business with them again. I caution anyone thinking of buying from this company that you will not get what you pay for. I knew I was taking a chance but as I stated above, this was a salvage pallet not a customer return pallet. Lesson Learned!