Liquidation.com

First (and last time using Liquidation.com). Purchased a pallet via auction for $650 on Nov 15th, 2021. Funds cleared my bank on the 16th. A few days later, I received an invalid tracking number. Called Liquidation to inquire and the rep said it shipped out the day before and it would take a few days for the PRO number to register. Gave 3 days for the tracking to show up - nothing, still showing as an invalid number. Called again, the next rep said it HADN'T shipped and that they were contacting the warehouse (Garland, Tx) and to call back. I gave it another few days and called back again. This time, the rep said she would email the manager of the warehouse, stating this was unusual as they have only 3 days to offload. I was instructed to wait and call back in a few days. By this point, I had my finger on my banks number to dispute the charge but thought I would give the benefit of the doubt. Called 3 days later and still nothing from the warehouse. At that point I stated CLEARLY to cancel the order. Rep said it would take 3-4 business days to process. Well, you guessed it - nothing was canceled or refunded. Called on the 5th business day and the next story I got was the ‘order can't be canceled until they've put a tracer on it'… Which takes 8-9 business days. Today, Dec 10th, the rep said the order is being canceled and funds will be returned within 3-5 business days. I doubt they're doing anything to make this right. I'll now have to wait a full 5 business days and then contact the bank to dispute. I can't even get them to send me an email confirming this. Please, for the love of Pete, DO NOT BUY from Liquidation.com

This company is a joke and half for the past 2 months and so i try to get a refund and its a Froud i contacted via email every week almost for the past two months cant give an answer where is my refund when i attempt via chat they say they are contacting the finance department like if the finance department is located in another planet they say the check was mailed 3 weeks ago and there is no tracking? When they say i need to give them my information for the bank to wire my money still waiting for the wire there is no email no response at all AT ALL the products that they sell are deceiving to the end user the pictures of the items that are for sale are not the real pictures all A FROUD -- I HAVE ATTEMPT EVERYTHING TO CONTACT THIS JOKE OF A COMPANY AND NOTHING THER IS NO ANSWER TO MY QUESTION LIKE WHO DOES THAT ONLY PHONY BUSINESS

Bought a pallet from them that i had to bid to get. The information claim that the product had an estimated worth of $2999 but when i received the pallet it was totally worthless. Everything on the pallet was complete trash. They will not reimburse any cash back nor will give me another pallet to compensate thier mistake. Save your money dont buy their trash.

My experience was horrible, I bought a box of rings and received a product of the worst quality from China, for more with the details of the Chinese warehouse in the box, nothing to do with the photos and description they published and what I buy. The Customer service washes its hands saying it's as is and they don't care about anything else. Don't trust what you see in the pictures online, or in the description. I do not recommend this website at all!

My experience picture is what I was supposed to receive.and my proof picture is what I received different keyboards and computers. Don't buy from this site unless you want something you didn't want customer service is terrible didn't even help me at all. I'll take it as a loss I will never buy from them ever again

I was a winning bidder on a pallet. Then one day later i received email saying there records indicate that i received it when i didn't. I tried to contact them to get tracking number and the blocked me from website. Crazy

Absolutely no complaints! From my several visits daily to their webpage to win my auctions, my occasional phone calls to organize my pick up times to bulk load to save trips (yes they always try their best to reschedule things to make it easier on you not them) and on to couple visits a week to pick up my won merchandise. Pallet truck drivers upon pick up always kind and easy to work with offering fast as they can service and will include of course I get damaged products or items not as they seem but it comes with the territory of these auctions and I'm not complaining and neither should you be, there is good money to be made with every bid I win hands down. So to liquidation.com thank you for the opportunity to be a customer of your services.

This website has no customer service and is mostly a scam. Do not buy from here, you will 100% regret it.

Buyer beware, I bid and paid over $3500 for a pallet and they sent it to the wrong address! After over a week of calling and emailing multiple times a day, they refuse to resolve the issue or refund my money. The customer service is non existence! Buyer beware and do some research before buying from this business, there are people who have mentioned being out-bidden by the people who are affiliated and work for this company in attempt to up the price of the auction. I have purchased multiple pallets in the past and in most cases more then half the items were not as described in the manifest and the customer service did not do anything about it. I will never buy from here again and I recommend everyone who is reading this to do the same. There are many other people who have had the same experience and have left feedback.

We're first time pallet buyers and the service has been fantastic. Loading was smooth with minimal wait. The product has been great and right on with the manifest. We'll continue our adventure right here.

Buyer beware! No help at all from customer service. They are no better than thieves! Save your money!

I started purchasing from Liquidation over a year ago, they have improved much in that year. I used to wait OVER and hour for pickup, now it's just a few minutes. The employees at the Plainfield warehouse are very helpful and always nice!

Horrible customer service and they will rip you off and not help you.
Bought 45 phones in one lot and they all were supposed to turn on however when received the package half the phones do not turn on. Filed dispute they declined to help called them and they say sorry our dispute department does not answer phone calls. BE AWARE YOU WILL BE RIPPED OFF. YOUR MONEY WILL BE STOLEN FROM YOU. NO HELP

Have been buying from Liquidation.com for years. I have had a few times where I have made special requests for pickup appointments and they always work their magic to squeeze me in.

Bought a couple of pallets from here, and every single time the biggest and most expensive items are always missing. The last time I bought pallets I spent over $2,000 and was missing many items from the manifest. I filed a dispute with them but they refused to reimburse me for items I paid and never received, now I'm stuck with furniture that's not complete and many missing items.

I GOT SOME LAPTOPS OFF AN AUCTION THINKING THEY WERE GOOD. MOST OF THEM WERE LOCKED. THERE RETURN POLICY IS BAD. THE PHONE NUMBER DOESN'T EVEN WORK.

I've picked up from the Plainfield, IN location for a couple years now. This warehouse team works hard and are very friendly every single time. Wait times over the last 6 months have been outstanding 10-15min from arrival (I've pulled up and my pallet arrived within 5min of waiting a couple times). They make the pickup process simple and painless which is what I need, time is money in this business.

-Cody

Bought to lots in the sealed bid auction. Both had a few good items with a bunch of craps thrown in. Not happy and looking for another company to buy from.