LinCareReviews 801

Hold your prescription for a month and don't call you. When you follow up for supplies they tell you they need a sleep study despite your doctor and insurance approving it with your current sleep study. It's like a pharmacy not filling your prescription because they know better then the doctor. Then hold it for another week and then deny having your prescription. Supervisors don't call you back and then make up information you know to be false. Every time you call nobody knows what's going on. Stay very far away if possible.

I've been a patient of Lincare for over 10 years and their customer service has completely gone down to zero. I've been trying to order sleep apnea supplies for over 6 months now and they will not ship them to me. My insurance has not changed and after taking two different days off from work to get downloads they are saying they need another download. I've spent numerous hours on they phone and their customer service is absolutely useless. I hope this company goes out of business

I worked at Lincare for 6 months now and the management plays favorites to a point where it shows. I put in my 2 week notice to the company because I got a better job and the manager Jackie Douglas and supervisor Cassandra Bernhard told me to go home because there was no point in me being there if I was going to leave in two weeks. Mind you I am young and I live by myself so they told me to go home out of pettiness that I was leaving soon. They told me that a two week notice was ideal but they don't need me anymore if I don't need them. They also told me that my resignation letter will go into my file as if I gave in a two week notice even though they are telling me to go home today. I called corporate and reported the issue to human resource and I also got my lawyer involved. I thought I was doing the most professional thing by giving in a two week notice I guess I should have told them next Friday I was no longer coming back.

My daughter was recently switched from one Lincare office to another because the other location is"closer" to where we live is what I was told. Well this office we are being forced to use now is the absolute worst! I just called to order my daughters supplies, same supplies I've ordered for over 10 years every month grant you, only to be told by some rude, uninformed and unconcerned employee that they don't order this certain item! I asked when did this change happen as I've ordered this item every month from the other Lincare office, she says "well we don't have it here!" This office has sent my daughter faulty equipment but charged as if it were new and now I can't order supplies that I've ordered for 10 years or more! We're done with Lincare!

My husband became a patient of Lincare two weeks ago and the first time we needed more oxygen therapy equipment has been a nightmare. How can a company providing medical services have such poor management that deliveries promised on Wednesday for Thursday afternoon still haven't been made as of 9pm Friday night. The call center personnel have been polite and sympathetic but we have not heard a word from either the delivery driver or anyone in management despite multiple phone calls from us and promises from the call center staff. We have been without a regulator since Wednesday afternoon.

I'm updating my review, it is now 6 weeks of trying to get supplies from Lincare. 3 weeks were spent going back and forth trying to find my records, I was not informed American Home Patient (AHP) sold to Lincare. AHP said Lincare had my records, Lincare saying AHP had them. Lincare has limited office hours - wait time is 45 min to 1 hr 10 min. The 4th and 5th week was spent with my calling Lincare to ensure they had all the paperwork from my Doctor. My doctor sent 4 faxes (of which Lincare can't find and now want more paperwork after saying they had everything). When I tell them, I need to use my CPAT, I had a heart attack and need the machine (my 6-yr old machine isn't working) - they say my file is in the "queue" - when they get to it, they'll get to it. HORRIBLE COMPANY - NO SERVICE AT ALL.

Not only do I have great insurance but I've met my out of pocket expenses before I received any DME and supplies from them. The have been billing me for a month and never billed my insurance. Now beginning to harass me for money I don't owe with past due notices. It won't be long before I'm getting sent to collections over something I DON'T OWE. I've called Lincare repeatedly but there is no answer. You only get a voice mail that is too full to leave a message.
Contact your insurance and find ANY OTHER COMPANY TO DO BUISNESS WITH.

I was originally a client of American Home Patient. Apparently Lincare bought them, but did not notify existing customers that this ownership change was going to take place, creating a lot of issues, to the point where now I am being harassed by Lincare.

Bottom line is Lincare is a terrible company to deal with. They are underhanded and unethical in their business practices. I never chose to do business with this company and should have been afforded the decency of being able to decide if i wanted to continue with them or pay my account in full prior to the change of ownership. This NEVER happened, i just started receiving two invoices every month with no explanation. Since I knew i never did business with Lincare, i was disregarding their invoices and only paying American Home Patient as I did chose to do business with them.

They are now constantly calling my home with dumb $#*! robo calls. Avoid this company at all costs and take your business to a reputable business that has some integrity.

Do NOT do business with this company. They lie on a regular basis. They either blame or primary care for not completely paper work (which I know has been done as I have copies) or Medicare, which they shouldn't even be billing, since that is not our primary insurance. I only gave the 1 star because you can't give any negative stars. We are now asking our primary care for a referral to another company. I asked the guy on the phone today if there company was in trouble financially and he wouldn't answer. He didn't say anything. Save your self the aggravation and don't even start doing business with them. They are liars!

My wife tried patiently over the past 3 weeks with Lin"care" to try to get her 97 year old dad's bipap mask replaced. The local Chantilly Virginia office wouldn't help her whatsoever and kept asking for more and more information. They made one excuse after another and when my wife complained about the terrible "service", there was laughter over the other end of the phone. Meanwhile her dad is dying of heart failure and needs the bipap machine to oxygenate his body. Lin"care" could care less. They should not be in business and all the managers that we escalated our complaints to continued to provide excuses with no action. We will go elsewhere and I would advise others to do the same if they're to help their loved ones. There is a strong reason for their consistently poor overall ratings (about 1). They should change their name to LESSCARE or WEDON'TCARE. They are the worst.

If I could give this business zero stars, I'm not sure that would be good enough.
They used to be good back in 2012 when I needed supplies before they no longer took my insurance. Now, they are awful. I only went back to them after changing insurances because they had been such a great asset back in 2012. But something happened between 2012 and 2018 and they are no longer the great company they were in 2012.
I had an account, they had to re-activate it. Fine, no problem. I had to fax, not email, not scan and email, only fax my prescription to them before they could activate the account. Now 10 days later, after two other phone calls between then and now, they still haven't activated my account. They claim not to have my insurance information, which I gave them the day of the first phone call.
This is pure crap and incompetence. What if I really needed the supplies right now?!? Technically I do need CPAP supplies as I haven't had any new supplies in over 10 months because I changed insurances and just waited.
I'll go somewhere else, somewhere new, that can actually provide me quality supplies as the reviews here absolutely stink and basically so does your service. So much freaking incompetence, everyone blaming someone else.

I expected poor service in my small town office because of lack of a decent labor pool, though the local office says the larger city office they work under is worse. The "office manager" was so unprofessional and quite mean to the respiratory therapist that i ended up buying the poor lady lunch because I felt so bad for her to work in that environment. ( she had to come to my restaurant to correct a mistake... which was nice on her part).
Had to take my machine in twice so they could confirm what i was using. When time to reorder the person at the national level had no ides what i needed. I told her the correct machine. Still had to tell her my machine only had one filter and not black. She assured me she found the correct info. Still received wrong filter... and good thing i refused auto order because they would have sent me everything that i didn't need for 6 months and for wrong machine at that
Billing has been wrong, coded wrong etc both times. Though corrections have been easy... as if they are used to making alot of corrections on a regular basis.
Overall, started the process of switching to them end of January finalized in August. Some due. To my schedule but a lot i hear that local doctors won't to out of their way to cooperate with the local office because of bad experiences and their ineptness. I really don't want to order more from lincare. But stuck until January