LinCareReviews 801

If i request something to be done, nothing happens. I have to keep bugging them until it is accomplished, Recently they gave me a defective portable osygen machinethat ruined a reunion i attended. Now they say they must send this machine to their warehouse for repair and won't give me a backup machine--i have to wait for the defective one to be repaired. Meanwhile, what do i do if oxygen is needed. Avoid this company if you can

Approximately one year ago my account for CPAP supplies with Home Health was "sold" to LinCare. I was with Home Health since 2013. When I ordered supplies from Home Health they were in my hands within two days almost every time and for sure in three days.
Since the account change I have ordered supplies twice from Lin Care. The first time took nearly three months as I called a few weeks after the initial order and was told they had no order on file. This happened twice = about 1.5 months of waiting. The third time I called to "re-order for the lost order" I was actually sent some supplies 2 weeks later. The order was not the supplies I had requested and I managed to take them to the local store and exchange them. I thought the whole thing was probably just confusion caused by the transfer of the account.

I guess I was wrong as about five weeks ago I re-ordered. Again, after waiting two weeks, I called to check on the order. This time I was told there was an issue with my prescription needing to be renewed. As I was told that, I had a copy of my prescription in my hand I had gotten from the local store. It stated that prescription was good for 99 years. After trying to get someone to tell me why a new prescription was needed and getting no answer, I finally agreed to waiting two more weeks while that prescription was received by Lin Care.

Again, I waited 2 weeks + a few days before calling to check on my order. Again, I was told there was no order on file. I reordered again and am now waiting ten days for the order to be filled (that's two more weeks so we're looking at over two months I've been waiting on this latest order.

I have no understanding of what the issue is in spite of spending several hours on the phone with the representatives of this company. I don't have high hopes at this point.

2018 and 2 nebulizers later: Not only poor quality equipment, the Boston, MA outfit is staffed by rude, nasty people, each one of whom deserves to be fired. Needing a nebulizer tha works is NOT an option.

The 1st nebulizer lasted 6 months. The 2nd one lasted 2 months. It was not my choice to have to need this equipment. Will be filing complaint with MA Gov. Shortly. The current situation is "It's your problem until we can deliver it tomorrow afternoon."

This is about BREATHING.

Lincare has failed to send equipment, failed to obtain timely authorizations, and sent the incorrect CPAP equipment. They have stated they did not receive a physicians order, then stated they received it, and followed up by sending the wrong equipment. I offered to drop off the incorrect equipment at their office. The Lincare office refused to assist, wanted me to follow up without their assistance, and then hung up the phone. Run the other way. Lincare is incompetent.

Lincare twice sent me CPAP supplies I didn't order. I returned the 2nd set with their Authorization but they continued to bill me from Feb 2018 until Sept 2018, sending collection notices and ignoring the account adjustments their billing dept staff told me they corrected. Wrote certified letters to their CFO and Natl Healthcare Svcs Mgr but got no response at all. Called again 9/25/18 and supervisor Jennifer Harrison said the correction was done 6/20/18 but 'never approved by a manager'. She told me they approve adjustments based on age of item and 'their budget', and i believe that Lincare willfully overships suppllies and ignores credits in order to boost their financial reports. They certainly have no concern whatsoever for customer service. I've filed complaints w/BBB and my health insurer about them.

It took two months to get my information transferred from Lincare in Rochester, MN to Lincaare, Nashville, TN and a dozen phone calls and emails. Doesn't the company know about fax machines. Snail mail would have been only a few days. Then the Nashville office never sent me any supplies. No filters, nothing!

Medicare told me I didn't have to use them for my supplies even though my machine came from them. I switched to Hometown Respiratory, a division of Aerocare and have received very good service. They call me on a regular basis to see if I need supplies.
You don't have to stay with lincare if you have already made the mistake!

Gene

Review of 1.1 too hi, shd be -1000% FRAUD FRAUD FRAUD FRAUD SCAM TOTAL JOKE TERRIBLE BOGUS REPLIES PUT YOU ON HOLD UNTIL THEY CLOSE DON'T RESPOND W/ANY REQUEST THREATENING BILLS FOR EQUIP HAVEN'T HAD 2 YEARS FILED W/MEDICARE/INSUR FOR FRAUD/ NOTHING HELPS/ AT LEAST I ENJOY TORMENTING THEM AS THEY HAVE ME EX DR ORDERED OXY MACH FOR KICKBACK DR QUIT & MOVED 5 STATES EAST ONE YEAR & MONTH AFTER PICK UP LINCARE WANTED TO SERVICE MACHINE. I SAID GO TO YOUR WAREHOUSE AND SERVICE IT THERE. DUH THEY DIDN'T GET IT & SAID WOULD RECORD ME AS REFUSING SERVICE SO IF ANYTHING GOES WRONG W/THAT 60 YEAR OLD JUNKER THEY THINK I AM RESPO... DREAM ON. I LOVE RECORDING THEIR CREATED ERRORS

I have been fighting with this company over everything... they come up with bogus excuse after bogus excuse fought for portable concentrator for two years before I got one and it turns out by the time I got it my decease had progressed to the point where it was useless. Now trying to get high flo oxgen conentrator delivered to home so I can go home and it is not happening... ( I have been in hospital since Aug. 10 today is Sept 5...) driver has to go to 7 places today in the city that boarders min before bringing it to my house... my ride had to be there to recieve it... just another frustration in a long list..

For two years I have been going through Hell with this co. It was first recommended by the MGH a prestigious hospital in Boston! They are totally incompetent. Do not use them ever. I thought after even speaking with supervisors at MGH and women at the office repeatedly I could maybe work with them as I am a reasonable man and willing to give people a chance it all came to naught- in fact matters got worse: My wife needed O2 deliveries and when I called they were hardly ever on the same day they said- they would even confirm the man was coming and he would come two days later only after my intervention several times. They wanted to push it off for another week I explained this is Oxygen, not pizza delivery! Over the two year period I have developed a heart condition keeping everything about lincar from my wife who was critical. She died this week!
I called Lincar and asked to have the equipment picked up- which equip. Was only gotten with great stress and in shabby condition and had to be replaced ( the oxygen machine which sounded like a machine shopwhen running). Well, a man came I waited for three days and whe he came he could not fit he equip. On his truck and had to call for help! I had told two girls about every item needed to be returned! So in all, forget this co. I am calling several lawyers for the stress which may have contributed to my heart condition Sincerely Mr. T. in Melrose Ma Thank you all..

This company is a TOTAL JOKE... their billing department leads you around in circles... never to be connected to a human being... endless loop of frustration... try it as if you wanted or needed assistance or to BUY something from them... I DARE YOU...
*******552... just try to ask a question... buy something... return something... TALK to a Human being... it's not gonna happen... I usually don't complain about things... but had to add to the general CONSENSIOUS of BAD... ONE STAR... less if I could... They SUCK... no doubt in my mind... Hobbiehubbcapp.

My experience as a POTENTIAL CUSTOMER has been with the Scottsbluff, Nebraska office. (It's my opinion) IF YOU'RE LOOKING FOR: AGGRAVATION, FRUSTRATION, INCOMPETENCE, UN-PROFESSIONAL OFFICE STAFF, A TOTAL LACK OF COMMUNICATION WITH YOU, UN-RELIABLE INFORMATION, A TOTAL LACK OF TRUST ON YOUR PART, AND AN OVERALL UNBELIEVABLY NEGATIVE EXPERIENCE THEN BY ALL MEANS LINCARE IS ABSOLUTELY THE COMPANY YOU WANT TO HANDLE YOUR MEDICAL SUPPLIES! Contrary to what you may have heard here in the Gering / Scottsbluff, Nebraska area... YOU DO HAVE OTHER OPTIONS / CHOICES IN OUR AREA FOR YOUR NEEDED MEDICAL SUPPLIES! PLEASE talk to your physician BEFORE making this decision and / or do your research like I did. YOU ABSOLUTELY DO NOT HAVE TO HAVE MAJOR STRESS COMPLICATIONS ADDED TO YOUR HEALTH PROBLEMS FROM LINCARE. MY CHOICE HAS BEEN TO SIGN UP WITH A REPUTABLE LOCAL COMPANY... YOU CAN TOO! I GIVE THEM A RATING OF A MINUS 10! BEWARE LINCARE IS A DANGER TO YOUR HEALTH! (and then I started reading all these other reviews... OMG HOW CAN LINCARE EVEN BE IN BUSINESS... SO GLAD I CHOSE A DIFFERENT LOCAL COMPANY)

They were 3hrs late dropping off a hospital bed. Then when it was time to have it picked up I had to schedule the pickup 3 days out, they wouldn't even give me a time. They said we'll be there between 8-5pm, I said that's worse then the cable company! So I had to rearrange my entire day, reschedule doctor's appointment and my daughter's physical and occupational therapy. Then they call the day of and say sorry the driver took the wrong van we're not coming. I said that is unacceptable so she said fine it'll be sometime after 5pm, I said ok, didn't have much choice. About 10-15min later am extremely rude lady called. She kept interrupting me after I told her it has to be picked up today because rearranged my entire schedule to accommodate their ridiculous pickup times, not to mention any longer and I'd be charged another month and the day they wanted to come was the day all the appointments got moved to. I told them no it has to be today and she said tough. I immediately got on the phone with corporate who was disgusted by the times or lack there of that I was given but also the rude disrespectful representative that I had the pleasure to speak with. She immediately contacted them and assured me they would be here and if they didn't to call them back Monday. She said it will be after 5pm. It's now 6:30, spoke with the after hours people and they have no clue when he'll be here. This is ridiculous! I will never go through them again and I'm telling EVERYONE about my experience. They are rude and obviously don't know how to manage a business. Time to replace everyone at this location! I have never had such rude service and a complete lack of respect for people then I have with this company. Do not do business with them take your money elsewhere. There's a reason why they are rated so low! I would give them 0 stars if I was able, 1 is to generous.

I work at Lincare. I have witnessed harassment and bullying. We have had 3 employees quit because of the harassment. One employee in particular has quit. She cared about the patients more than anyone. She was made fun of. Talked bad behind her back and in her presence in front of coworkers. She would cry at her desk. It got so bad she quit. Now she doesnt have a job and no income. She was too afraid to speak up. Afraid of what these three coworkers would would say. I hope she is coping. With her life. Not fair she quit because of the toxic enviorment.

Lincare in Show Low has a complete staff then over. In March 2018, I met the new manager. He took notes and said he will work on the case. A few weeks later a lady called and said that I need to come in for a check up. I told here i was in tucson. However Can the regional manager told me I could have this dog in tucson. The caller said she would check with Dan and get back with me. She never called back. In June we would be in overgaard for the summer. So I waited until I could go to show low. I bet with the manager. He took some notes and would get back with me.
Not hearing from him i dropped in one day and discussed my case.the mana did provide me some needed supplies.
The manager call and ask me the name of the health care person that handle my case. I do not remember the name. But I do have copies of the paperwork in tucson and would bring them back with me.
The manager stated they can not find any paperwork.
Now I am worried that my paper. Work are in the hands of someone that may want private information.
It has been a year and lincare still can not get their act togther.

Customer service stinks. They lie. They don't return phone calls. The don't seem to be aware of the importance of oxygen and equipment to those of us who use it. They bought out the local supplier here in Auburn in January and I have had multiple problems with them. The delivery person, Doug, is the only competent person who works there that I have run across. I tried to switch my account and was told that I was under contract with them for two more years. Hopefully, the government will read all the lousy reviews nationwide and shut them down! Whatever you do... stay away from them!