LinCareReviews 801

My insurance bought the Cpap machine but yet I still keep getting billed $48.00 three times a year. I called three years ago when I retired to ask what the charges were for and that my ins had paid for the machine years ago. I was told it was insurance. I told them I did not want it and to cancel it, also wrote a letter stating that fact. I still get billed 3 times a year, $48 each time. I called again to say I had cancelled and do not want billed again. I was told the charges were a service contract. I informed them that the machine was paid by my insurance years ago and it needed straightened out. I had given them my new insurance information last year when it changed but yet they always ask when I call if I still have@@@@@. They never seem to write any information down or change it in the computer. My advice is to stay away from them, stay far far away!

A corrupt and evil company that feeds on government contracts and neglects the elderly and sick. A true American Horror story. Customer service does not exist. They have no honor, integrity, or ethics. Steer clear if you can.

I give them one star only because I cannot go lower!
After just one week of having their cheap, junk, the head gear broke. I called to get a replacement head gear. The woman was rude, unprofessional and not at all helpful. I still have not received any help from them. Had to buy a replacement on Amazon. CRAPPY SERVICE! Unfortunately, there appears to be no other option!

I have sleep apnea and received my equipment and supplies in the State of Pennsylvania where I maintained my primary residence. I had absolutely no problem with the Pennsylvania provider and my supplies where always delivered in a timely fashion. When I became a Florida resident I was told that I had to switch to a Florida provider in order to be insured under my Medicare and Supplemental insurance coverage. I randomly chose LinCare to provide the equipment. BIG MISTAKE. I initiated the process in March 2018 and complied with every requirement necessary to obtain the equipment from LinCare's Delray Beach, Palm Beach County, Florida office. The process started in March. I am writing this review on July 24,2018 and still have not received my supplies. Every time I called the Delray Office and spoke to the Center Manager I got a different story. I was told on July 11, several months after initiating contact with the Delray Office, that the supplies had arrived and would be shipped the following week. Nothing arrived and I received no notifications. On July 20,2018 I contacted the "I Care Team" at Lincare and a representative of that department called the Delray Office and I was told that the equipment was not shipped because the supplies had not all been received but that they were now in the Delray office and that they would be shipped on Monday, July 23,2018 and that I would receive a phone call with the tracking number. No phone call was received on Monday and I called back the "I Care Team" for a third time. Ironically, the recorded message on the hold message from Lincare says to be sure to treat your sleep apnea to get a good nights sleep and to avoid anxiety and other problems. I have not had replacement equipment for more than 3 months and don't know if they will ever resolve this. I have spent an inordinate amount of time on this with trips to my doctors office to compile records for submittal, phone calls with long hold times, totally inconsistent information from LinCare offices. Avoid this company if you can. What is inconceivable, there must be thousand of sleep apnea patients in south Florida and yet my generic order has not been filled. Stay healthy by avoiding LinCare.

After OVER TWO YEARS of staying in EVERY FRIDAY to receive a tank of Oxygen, a standard order, you would think they could get it right? WRONG... I call EVERY THURSDAY to confirm my delivery and then I wait and wait all day Friday and it never arrives. I call and they want me to go get it.
My insurance pays them to DELIVER it to me. Never an apology or reason as to why it did not arrive. The don't care attitude is disgusting for a service that is necessary and frankly not that hard to get right!
Obviously there is a need to do a complete overhaul of this useless company and get ORGANIZED! It is lucky that I don't need the oxygen it to LIVE, just to prevent the excruciating pain of migraines!

Oh how I wish I had read all of these before I signed on with Lincare 4 weeks ago. I am in need of just a couple new supplies now for my cpap. I did my intake at the office in Hermon. They all were very nice. Different story now. My supplies apparently come from Florida. Order was placed as should be I called it was past when I should have received it. Bottom line no one could find the order then I was told it was back ordered on and on. No one had any answers for me. I could not believe it was the same folks I met in the Hermon office. First time I called was not too bad. They were going to call back after they checked into my situation. Did not hear back so I called. I was treated so rude and I am not kidding. No customer service at all. Actually very $#*!y and no answers I will get my stuff when I do. She could not answer for florida! I felt like an idiot. At least made to feel that way. Another time I called about? A leakage in my hose. Don't do that. That person had the same $#*!y undertone about her as the others. I am so very disappointed. I went to them after a recommendation from someone else. I just left another place previously for all the same reasons. Also I am getting billed for supplies I have not even seen yet if I get them at all. Now it looks as though I may have to hit the road again for another place. What is wrong with people?

Lincare should not be in business! We went through a nightmare trying to get these people to order our cpap supplies. They continued to say that our insurance was at fault and they needed an authorization code. That's bull$#*!... I called BlueCross and they said they pay 100% of the cpap supplies and no code is needed. Then, they sent us two bills for supplies and tried to collect it? I called them back and said our insurance pays 100%... they still sent bills the following month. We have had our machines for 3 months now and have not received any cushions, headgear, hoses or filters... nothing. Please do not do business with this company... THEY HAVE HUNG UP THE PHONE ON MYSELF AND ALSO A REPRESENTATIVE FROM BLUE CROSS/BLUE SHIELD TODAY April 2,2018. I had the corporate office on the other line and he heard the whole situation and when they hung up on the girl from BC/BS. How in the hell can a customer service person do business by hanging up a phone call. We (myself and the girl from BC/BS heard them laughing when they hung up the call. What a bunch of bull$#*!... I will tell everyone about Lincare's not caring policy and how they treat their customers. Today, I have acquired a new company to do business with... I will never ever speak about Lincare again... What a nightmare! You can email me at *******@gmail. Com and I can give more details on this 3 month ordeal. It was worse than having a root canal. A__wholes!

I tried for months to place an order with this company after they merged with American HomePatient. After at least 5 unsuccessful attempts to have my billing information changed, and multiple calls that were never answered in an attempt to place a $700+ order, I gave up. One of the most poorly run organizations I have ever dealt with. They could not care less about doing business with anyone. No real web ordering presence, and their phone system could hardly be worse. Save yourself some frustration and don't even bother with this company. Oh, and the added bonus is they robocall my cell phone to try to get me to place an order they don't want to take.

The Springfield Ohio Lincare staff could not give a crap if you need oxygen supplies, ASAP. I asked them how long it would take for a patient in respiratory distress to receive oxygen. They told me maybe a day or two. Really?! The staff are rude and incompetent. SHAME ON YOU LINCARE FOR HIRING DISGUSTING PEOPLE WHO DON'T CARE ABOUT PATIENTS' NEEDS! MAYBE ONE DAY ALL OF THE EMPLOYEES AT LINCARE WILL BE IN NEED OF OXYGEN AND WON'T GET IT DELIVERED IN A TIMELY MANNER.

There is really no good place to start to share my negative experiences with this company. I call repeatedly for service and my calls go unanswered (for weeks at a time). One person eventually did come out to check on an issue after at least a dozen calls on my part and informed me that my CPAP was broken, and that I could not have a replacement for 18 months. She did insist that she would be in touch the next day. It´s been six weeks at this point. I have now called their "iCare" twice and am completely frustrated.

I'm still getting 2 statements a month. One from Florida the other from Arizona. I dealt with lincare of Athens, Tennessee. I sent copies to ALL 3 from my credit union almost 2 YEARS age, and another last week to Lincare of Athens. This is harrassing and very stressful to deal with. They have threatened to turn me over to collection company. I have were there check cleared my credit union and this is still going on. When is it time to sue?