LinCareReviews 801

LinCare charges for items you did not get and they will not fix their mistake. I was charged for a heated tube for my cpap machine and I do not use or have ever received a heated tube for my machine. The billing department says to call the local office in Richmond, VA to correct that and the local office says billing needs to correct it. After 2 weeks of back and forth on the phone and 3 months later still no refund on the overcharge on my bill. They also have sent wrong supplies. I will not do business with them after my machine is paid for. My doctor will be sending me somewhere else for my supplies. Apparently I am not the only one who has told my doctor about this LinCare's poor customer service. I think the only reason I was sent to this company was because of the shortage of Cpap machines due to recalls. Other family members use a different supplier and are a lot better than LinCare. If you have not placed your first order with Lincare, don't waste your time with them. There are several other companies that will not rip you off and have better customer service. Someone needs to go in and audit this company.

I don"t know why they are still in business. I was moved to once a month CPAP. Supplies in January 2022. Since then I can't get my supplies on time. The supplies are always late, and I am always trying to clean my supplies to reuse them until Lincare gets them to me. I've called every month to try to resolve the situation, but I'm told a different story every time. I'm tired of trying to talk to a big company about the importance of supplying MEDICAL supplies. I really don't think this company realizes that they are filling prescription' s written by doctors. Instead of being RUDE to customers, they should be concerned about not filling a prescription on time. Terrible company Will never do anymore business with them once I can get everything though another supplier. This company is so big I guess they don't care about the customer anymore. So rude and cannot supply medical supplies on time Never will I ever give them anymore business. I'll go to a company that appreciate'a my business, and looks at my supplies as a prescription. Because it is. I hate it I have to give a star. This company should be rated a ZERO.

My insurance was rejected I guess. But I had medicaid so I thought my oxygen was covered. Months later when I got a $1000 bill I found out medicaid wasn't covering it... I made payments for 2 years, while receiving a nasty threatening letter every month

Horrible in every way.
Customer service reps are so rude,
Nasty and ignorant. What is really sad is that they are terrible to the patients whom are sick and not well.
Do your research before you use Lincare. Make sure you check your guidelines with your insurance company. They make their own rules, especially when it comes to a poc ( Portable oxygen concentrator). They said to my sickly husband "we are not going to hand you over a $3000 piece of EQUIPMENT". The doctor wrote for a portable oxygen concentrator which my husband needed.

We changed oxygen supply company to Ocean. There were no issues with any of his equipment. Customer service is excellent and delivery person was so kind and Compassionate. And they had no problem handing over a $3000 piece of equipment to my husband.
Lincare sucks. Terrible.
Shame on them.

Read their reviews and you will run for the hills.

I was caught up with the CPap recall and at the same time moved to a different town. My doctor sent my orders to LinCare in December. It's now June. I have needed supplies and cannot get them because of one excuse and delay after the next. Now I'm waiting WEEKS to get my account transferred from Lexington to Danville. I have yet to get this resolved. In the meantime, my mask is several months old and I am not able to get filters for my machine. My doctor has taken LinCare off their list of providers. Unacceptable business practices.

Double ships, short ships, returns not credited. Be prepared to wait over 1 hour to reach someone in billing and 15+ minutes to someone in supplies. When asked for supervisor, will be told in meeting and they will not call back when you give them your phone number. Checking with my insurance company to see if I can go somewhere else.

Repeated attempts to contact Ms. Tamika Dixon in billing have gone unanswered or put on hold. My issue is that I returned three items by UPS and was billed out at tracking # 1z 58f f32 26 9531 9755). These items were not requested on my original order! UPS stated items were returned to sender. My order received on invoice bbkq1mqj, customer #1313-2002 was billed at $200.55. I paid $106.06 for items that I ordered and returned items that I did not order. Now I am receiving request for $94.49 for returned items bu UPS. Impossible to contact anyone to resolve this. I have paperwork to confirm all this information so I don't feel I owe $94.49.

I wrote review last week of how unhappy I was with Lincare not calling me back about my new C Pap machine which was approved by Insurance
Today went to location Famingdale wanting my Rx to go to other company. Daniele at front desk was very helpful. Tina came out from office said we are so sorry that no one called you back she made call to doctor and was so understanding. So thanks to Tina I was able to get my machine and leave as a happy customer once again

HORRIBLE COMPANY. THEY WILL WAKE YOU UP VERY EARLY EVERY MORNING 365 DAYS A YEAR WITH A ROBO CALL. AND BY THE WAY, IF YOU CALL THEM, THEY WILL RARELY SUPPLY HELP. BUT DON'T WORRY, FOR 365 DAYS VERY EARLY IN THE MORNING THEY WILL ROBO CALL YOU. AND IF YOU TRY TO DISCONNECT THE ROBO CALL, IT WILL HAPPEN FOR A WEEK, THEN THEY WILL CALL YOU AGAIN. OVER AND OVER THEY WAKE YOU UP VERY EARLY. HORRIBLE COMPANY.

When I got my machine from Lincare, they had sent me a nose mask that would not even stay on my face. I went to Lincare, and they fitted me for a new mask, which seemed fine until a slept with it the first week. It was so tight that it started to cut my nose. I must put a band-aid across my nose so I can use it. And I get up every morning with my nose hurting. I dread even going to bed at night. Sometimes I only sleep about 4 hours a night. In the meantime, I called them and asked if they could give me a different mask. They said no because I had picked out this mask and my insurance would not cover a new one. I argued for a while with a lady on the phone and she finally said that they would send me a bigger mask because the other one was too small. When I called to see if they had shipped it out, they told me no because my insurance would not cover it. I told the lady on the phone that I had already had this conversation with the last person I had talked too, she said would send out a bigger mask. I was told that she should not have told me that because my insurance will not cover it. That I would have to wait six months. This is my first time using a C-pap machine and I had no idea what I was doing or that the guy could give me the wrong mask and that I would be the one that would have to suffer for his mistakes. This is a terrible thing. I wonder if other people have had this problem and how they can get away with doing this to people. Because of this I have had an unbelievably terrible experience with this new machine.

My Local Office is great but the Corporate Billing Dept in FL is horrible. I waited on hold for 59 minutes and 32 seconds and Alisha answered. She told me I was not on the account, even though I had called last month & the local office has me listed, I tried to tell her this plus I have medical power of atty but she talked over me. I said I waited for an hour on hold and she said "if you don't watch it you will wait another hour". She then hung up on me. I got pissed but only after she interuppted me and wouldn't let me talk. I just wanted an itemized bill. I immediately starting checking out other oxygen providers. Does Corporate not care about their insanely horrible billing department? My God, its sickening that they deal with people who obviously struggle to breath and they treat them this way. Am sending a complaint to corporate but no doubt will receive no response as I've seen dozens of bad reviews about their customer service and several where they were hung up on, likely the same reason, they are horrible and rude and stressed out people caring for loved ones who can't breath or they themselves can't breath are already stressed enough and they make it so much worse.

I really never had a great experience with these people. Have to deal with them so making the best of it. Today, I called just to order one little item. While on hold I backed 2 batches of cookies & then this person whom I just could not understand took my order and to my surprise put me on hold again. I made some rice crispy treats while I was holding.

Lincare sent wrong mask for my husbands Bipap and because I opened it they would not take it back but the one not opened I could mail back to them at my expense, their mistake was very costly to me. Forget getting intouch with billing, after staying on the line for 30 min waiting to speak with someone about being billed for something that I don't even have they will just tell you that you need to contact another department, you contact another department and they tell you to contact billing. Poor service... they don't care about their clients.

I had to send in my portable oxygen concentrator for repairs. A few weeks passed so I called Lincare to see why I hadn't gotten it back. I was told it was because of nonpayment. So i looked up online my account. Balance was 79 cents, Yes only 79 cents. But when i tried to pay it it couldn't except such a small amount. So I called the billing dept.The nice lady also looked up my account to see if there were any other charges. Nope, just 79 cents. I was told they couldn't process such a small amount.( I was supplies the small fat HEAVY oxygen tanks) So after years of being their customer, I am changing companies. All over just 79 cents (Which i plan to mail them a M. O.)

The staff is incompetent. They lie to cover up their mistakes. They sent me a letter because God forbid, they NEVER return phone calls but they will send a letter with the wrong phone number to contact them. I ended up calling Maine. Do not give them business, I have even dealing with this since last year and still no CPAP machine.

My issue: Poor follow thru on CPAP prescription.

I had my sleep test done in October 23 2021. Prescription was sent to Lincare. I had no response from Lincare and phoned them on Feb 17th.

Was told that my Rx will be submitted to my insurance and Medicare for approval. Why was that not sent for approval till I phoned?

Was told I will be contacted after my insurance providers respond. Waited till April 11th and phoned Lincare. Then only a setup appointment was made for me. Issue: Why didn't Lincare phone me as promised?

These sequence of events show Lincare has very poor patient followup. If I have my choice I would look for another provider. Such a company is awful and ought not to exist.

Docs ought to send patient prescriptions to other providers. Lincare is definitely not my provider of choice. Stay away from Lincare

Have been trying to get a double billing problem fixed for a couple months Im supposed to have a credit but they still keep double charging also takes forever to talk to someone on the phone have been a costomer for 20 years but thats about to change

If you are looking for a company that is empathic and is willing to go the extra mile - this is not the company. I spoke with 3 different people - each one never properly identified themselves, two were to be in upper management. They were rude and condescending and aggressive. In the profession to assist people with alternatives/products to assist their health needs so they may have a productive life, you will not find that understand or empathy. They do not understand the fears one may go through in their change of the life. Shame on them!

My bad experience with LinCare so far:

My sleep apnea machine was supposed to be billed as purchase, instead LinCare setup for rental@ 340.00 a month for 13 months. My deductible for the year had been met and it was verified by LinCare that I would have zero out of pocket expense. The sleep apnea machine can easily be purchased for between 850-1000. 00 from other online vendors. With the rental setup, LinCare bills in excess of maximum allowed amount and that will cost you and your insurance company over 4000. 00 just for the machine itself, not counting supplies.

I picked up sleep apnea machine 12/31/21 but LinCare billed for entire month of December and subsequent months as a rental. Additionally, I was billed for "supplies" that were never received and LinCare says it is my responsibility to prove that I did not receive supplies. Fraudulent billing was submitted to my insurance company by LinCare and I have opened a dispute; my insurance company is investigating this fraudulent billing. Also, I receive unrelenting phone calls for supplies, even when asked to stop telemarketing; some days as many as 7 calls for CPAP supplies.

LinCares customer service is very argumentative and lacks knowledge or is unwilling to address issues and never calls back as promised. I had to get the local LinCare manager involved and was promised that issues would be resolved, unfortunately there has been no follow-through or resolution.

Do yourself a favor - DO NOT CHOOSE LINCARE!

Lisa Simoneau in Gastonia, NC office was very helpful on initial visit, then was helpful in solving problem with mask size and type.