LinCareReviews 801

If you have any choice in your CPAP supplier go elsewhere. Their customer service department and phone system are atrocious. The wait times are extremely long and I often end up being disconnected or dropped calls before anyone comes on to speak with me.

Worst customer service ever. Do not set up automatic payments with these people. You will never get them stopped. Even after speaking to customer service rep (after over an hour wait on hold) and being assured the account was cancelled and funds would be refunded, they continue to charge the credit card. I am currently on hold (45 minutes so far) waiting to speak to someone again. This was service for my mother who passed away in December, been trying since then to cancel. Cannot adequately express my disappointment and disgust with Lincare.

Zero stars! It took 3 years for them to process a simple pulse ox sleep study for my husband! Why my pcp goes with this company is beyond me.

Then they never mailed us his pulse ox once we got a hold of them, my husband had to go get it. Now for a follow up, they received the order a week ago and still have not processed it.

LinCare should be put out of business by the feds for their ineptitude, incredibly rude customer service at the central line and also for their inability to bill correctly. Personally, I consider it Medicare fraud!

Why hasn't anyone done anything to run these quacks out of town?!?

On 3/14/22 I called asking for oxygen supplies for my husband, they would not let me pick them up as I have been doing during the pandemic, they insisted on mailing them, then they mailed them to our old address from over 5 years ago, when they did not arrive I called & they promised to overnight them which they did not do. On 3/22 I called back, sat on hold for 24 minutes then they hung up on me so I found the corporate number, tried the I-care team which is apparently a joke, they simply transferred my call back to the Louisville Office. They are now going to allow me to pick up the supplies tomorrow morning just like I asked on 3/14. Took 4 calls & a trip up there and they will only allow me 40' of tubing and a few cannulas. Tempted to reach out to Medicare who pays them on time without them calling 4 times or getting hung up on. Will be looking for another supplier when the contract runs out.

I was enrolled in auto-pay without my permission. Received an inaccurate bill. Hold time of 2 hours. Issues still not resolved. Representative stated that charges on my bill are not what are in the "system". So, they are simply arbitrary numbers? When the 12 month rental on my cpap machine is finished, I'm finished with Lincare. Getting a replacement machine was INSANE! Provided wrong fax number, couldn't find the order when they received the "correct" fax. 2 months total. Very frustrating experience.

Attempting to resolve question on billing while out of town.
"Thank you for waiting, we appreciate your time (WHAT, 1 1/2 plus hours on hold?) & look forward to speaking with you soon (apparently not too concerned).

Now looking forward to finding new provider, actually concerned and responsive to customer needs …..

Almost every call I have had with a Lincare rep. About missing CPAP supplies, incorrect CPAP supplies or defective CPAP supplies has been frustrating, disappointing and annoying. First, there is an unreasonable wait time. Second, if I start to mention problems with an Order, I frequently get disconnected. Third, I am placed on an unreasonable hold when I ask to speak to a supervisor. Fourth, the reps often do not make notes of the complaint, so the next rep. Does not have the history handy. Fifth, the reps do not follow through. For example, I had three phone calls to give notice about missing supplies and none of the three reps ever contact the correct department so that the warehouse could ship out the CPAP supplies it omitted from an order.

I went down to Texas for Thanksgiving and needed an oxygen concentrator for two weeks.
Gretchen at Lincare, spoke with me almost daily to give me updates on the documentation from Mayo and address and phone numbers of the party's in Texas that were involved.
Lincare in Texas, called my son before the delivery so someone would be there. All the cables necessary were there as well. I was very impressed.

Never dealt with such an incompetent company before. Ship wrong items, charge you anyway. Don't answer phones,

When I called about billing issues I was on hold for over an hour with no one picking up. Today I was on hold for another 3 hours before I got a resolution.

Ordered replacement CPAP, wanted another Resmed 10 due to compatibility with SoClean machines. Rep kept pushing Resmed 11. I asked multiple times about compatibility and was assured it was. Took 3 weeks back and forth with doctors office due to them losing paperwork. Another week for approval to be told 3 months for delivery. When I received the new CPAP, found it was not compatible with SoClean or any other cleaning devices, came with incorrect hose, and is basically a $1200 shelf ornament until I can get the correct hose to connect it to head gear. This has been typical of what to expect from this company. If you want horrible service from people who don't know their job this is the place for you.

I have been on hold waiting for Lincare to answer my call... sitting at 1 Hour and 26 minutes. I bet they never answer the phone, because they no why I am calling. I have had my CPAP machine for 7 or 8 months and I changed insurance Jan. 1st - so now they start the clock over on the rent to buy program. I want to just buy it. I have actually reached several people - but they all say the same thing - "oh we can't help you with this, you will need to speak with billing" - then they transfer me and I stay on hold for ever! My advise is to just buy your CPAP machine on-line. I found my mode for $800. Had I just purchased it up front, I would be money ahead and not be a the mercy of this EVIL COMPANY! Still on hold now 1 hour 30 min. And counting.

Billing is rarely accurate, up to date, you name it. We finally had enough after they sent us a 1k bill in 2021 when I've been paying in full every year after insurance since we've been using them. They claimed our insurance told them we weren't insured since 2020 but they never send out invoices (I paid the year in advance plus some) and when I paid in 2021 they didn't tell me until after. 3 way call with my insurance resolved that, asked for a final bill and to close the account, paid that final, and FIVE MONTHS LATER have received ANOTHER bill. No.

This company actually bills Medicare and my supplement, Anthem Blue Cross $1,200.00 for a few cpap filters, a cpap hose, and a new headgear. They already paid over 5 million dollars to settle a law suit for Medicare fraud a couple of years ago. Here they are again. Overcharging Medicare and insurance companies again.

No surprise that Lincare gets such bad reviews! While my CPAP generally works well, I've had 2 nights --last month and night before last -- when it would just shut off when it got up to pressure. I tried about 8-10 times to get it going again, with the same result before I gave up. I called 3-4 times after the first instance, and once again yesterday. I eventually got it to work again, but they appear to have zero interest in being helpful. If you need CPAP, try anyplace else but Lincare.

If I could give no star I would. I had to call for 2 weeks to see why supplies stopped coming, only to find out invoice was returned because "suddently" they had the wrong address. I was told there was bill and that was this issue but it wasn't, account suspended and had to make sure they had the right address 3 times until it was actually changed. Lied to by a manager who never returned a call and then when he finally did told a lie about something being g paid when it wasn't. I was always polite but WOW Horrible! Lincare and Carecentrix