On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LilySilk Reviews Summary
LILYSILK is a luxury silk fashion brand offering high-quality clothing, bedding, and accessories made from 100% natural mulberry silk. Their products prioritize comfort, elegance, and sustainability.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Questa è la mia prima federa in seta. Questo tessuto naturale è più fresco ed è molto morbido. Mi piace la dimensione perché è andata sul mio cuscino di gommapiuma senza fatica. La cerniera è nascosta ed è di seta su entrambi i lati.
Un camisón de seda es un elemento básico atemporal que debes tener siempre en tu fondo de armario y este es perfecto
Received the items quickly, packaged well, my husband loves it!
I've washed them several times and haven't seen a difference in the quality.
Will definitely buy more of these...
Can't believe I believed an influencer and spent 180CHF on two "silk" pillowcases. I already own silk pillowcases, and when I received these products, I was horrified. Real silk has a soft, waxy-like texture, when I slide my finger across this pillowcase, it's hard and unpleasant, pulls on my hair and skin worse than cotton. Mixture of polyester most definitely. False advertising and breached Fair Trading Act, reporting to the commerce commission.
I ordered a ‘silk' sleeping cap and ‘silk' pillowcase. The pillowcase has a tag which details that it is made of 100% mulberry silk. My main problem is with the sleeping cap. It has no tag detailing the fabric composition. It feels like polyester. Most damning is the receipt listed on the shipping package which said ‘polyester cap' ‘polyester pillowcase'. The website claims that the products I ordered are 100% silk as well as a card included in my order claiming ‘Lilysilk products are made with 100% pure, natural mulberry silk'. This is false advertising and in breach of the Fair Trading Act which I will be reporting if I don't receive a full refund.
Dear customer，
Thanks for your feedback.
We feel sorry that the products did not meet your expectations
Our products are manufactured in China, which is the home of silk with the best quality of silk. And please rest assured that most of LILYSILK's products are made of 100% Grade 6A Mulberry Silk and own the OEKO certification.
You can refer to this link https://www.lilysilk.com/us/identify-real-silk to identify the real silk.
At LILYSILK, we use only premium materials and will not compromise with inferior-quality products no matter how.
Please feel assured that we provide a 60-day easy return or exchange service if you are not completely satisfied with your products from LILYSILK. If you have any problems, please feel free to contact us, we will reply to you within 24 hours on our business days. Here is our email: [email protected].
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Best regards,
LILYSILK Customer Service
I'm very happy I purchased my pink long-fiber full sized silk blanket. Color was perfect.
I received the shipment in 3 days only -- all the way from Hong Kong!
Thank you Lilysilk
Purchased a head wrap and it doesn't protect my hair at night. Does not feel like real silk? Not sure if it is or not.
Dear customer，
Thanks for your feedback.
We feel sorry that the products did not meet your expectations
Please rest assured that most of LILYSILK's products are made of 100% Grade 6A Mulberry Silk and own the OEKO certification. The price maintains the quality of our silk products.
At LILYSILK, we use only premium materials and will not compromise with inferior-quality products no matter how.
We offer a 60-day easy return or exchange guarantee if customers are not completely satisfied with your goods from LILYSILK. If you have any problems, please feel free to contact us, we will reply to you within 24 hours on our business days. Here is our email: [email protected].
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Best regards,
LILYSILK Customer Service
All their items are made in China. The quality is what you would expect from China. Never buying again
Dear customer，
Thanks for your feedback.
We feel sorry that the products did not meet your expectations
Our products are manufactured in China, which is the home of silk with the best quality of silk. And please rest assured that most of LILYSILK's products own the OEKO certification and are safe and healthy for your skin.
At LILYSILK, we use only premium materials and will not compromise with inferior-quality products no matter how.
We offer a 60-day easy return or exchange guarantee if customers are not completely satisfied with your goods from LILYSILK. If you have any problems, please feel free to contact us, we will reply to you within 24 hours on our business days. Here is our email: [email protected].
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Best regards,
LILYSILK Customer Service
The items are very clearly not silk. The quality is awful, you'd be better off going to Primark and getting better value for money. I purchased pyjamas for my partner and I was too embarrassed to give them to him.
Dear customer，
Thanks for your feedback!
We feel sorry that the products did not meet your expectations
Please rest assured that most of LILYSILK's products are made of 100% Grade 6A Mulberry Silk and own the OEKO certification. So you can trust our quality.
At LILYSILK, we use only premium materials and will not compromise with inferior-quality products no matter how.
We offer a 60-day easy return or exchange guarantee if customers are not completely satisfied with your goods from LILYSILK. If you have any problems, please feel free to contact us, we will reply to you within 24 hours on our business days. Here is our email: [email protected].
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Best regards,
LILYSILK Customer Service
The so-called"customer service" doesn't exist! After 100 orders you wake up with customs fees to pay and lilysilk answer is absolutely disgraceful! They employ some Chinese repeating the same tape in a broken English like a tired cd!
Dear customer，
Thanks for your feedback!
We apologize for this unpleasant experience
Sometimes the additional customs or import duties couldn't be avoided.
But please don't worry. If you are charged with the customs duties later, could you please kindly provide us with the payment receipt and we will compensate for you.
We may not a perfect company, but we do put customer experience first and will continue to make improvements.
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Please feel free to contact us; we will reply to you within 24 hours on our business days. Here is our email: [email protected].
Best regards,
LILYSILK Customer Service
A HAPPY ENDING. Although there were some initial teething problems with our delivery - caused mainly by the tracking number not being recognised by DHL - we since found out that this was nothing to do with Lily Silk but simply down to the fact that the package hadn't, at that point, arrived in the UK and therefore was not recognised by DHL as a item out for delivery. Had DHL explained that, if the package was still in transit (outside the country of destination), the tracking number doesn't work (until package is in a UK DHL warehouse), we would have understood and been less anxious. It was because we couldn't track our package that we started to question the legitimacy of Lily Silk, when, in fact, it was down to an administrative problem with DHL being unable to confirm anything until the package arrived in their UK branch. Lily Silk are a Chinese company and for that reason they generally take 24 hours to respond to emails. Having said that, they did respond and they came up with the goods in the end. The good news is that after waiting a couple of weeks for our delivery, our silk bed set arrived. The quality is second to none. We are so pleased. Lily Silk packaged each item in individual wrapping in one box - some in beautiful little boxes and each wrapped in gold ribbon. We are utterly delighted. We spent £1000 on a silk bed set - duvet cover, fitted sheet, over sheet and four pillow cases - and we slept like royalty last night. Thank you Lily Silk. My advice to future UK customers, expect not to be able to track your parcel immediately- not until it reaches a uk depot - that way you will be less anxious. Lily Silk do deliver outstanding quality silk bed linen and they deserve to be recognised for such.
Bought 2 pillowcases, had a severe rash on my skin, ask to return the one that I didn't use, the response is no, because they were on sale. What a scam! Poor customer service. Wish I read the reviews before
Dear Customer,
Thanks for your feedback!
We apologize for this unpleasant experience and we feel sorry to hear about that.
The pillowcases you ordered are made of 100% Grade 6A Mulberry Silk and own the OEKO certification. So you can trust our quality.
Please rest assured that you can return the pillowcase that didn't use for a refund. If you have any problems, please feel free to contact us, we will reply to you within 24 hours on our business days.
We put customer experience first and will continue to make improvements.
One of our customer service staff will contact you to confirm the details, and we will do our utmost to help you solve the problem.
Best regards,
LILYSILK Customer Service
I brought two sleeping caps that have just finally arrived and they are massive they don't even fit my head.
Wish I didn't bother purchasing and wasting my money as it was quite an expensive purchase so definitely not worth it. Bummed that it was made in China very misleading as website said Australia. Should've just got some silk fabric and had a seamstress make it.
Such a disappointment...
Dear Customer,
Thanks for your feedback!
We feel sorry that the caps did not meet your expectations.
When you buy products, you can consult our customer service. We could give you some advice on sizes if you have any doubts before making a purchase. The sizes may not match everyone perfectly because everyone would have a different figure.
We offer a 60-day easy return or exchange guarantee if customers are not completely satisfied with your goods from LILYSILK.
Our products are manufactured in China, which is the home of silk with the best quality of silk. And please rest assured that most of LILYSILK's products own the OEKO certification and are safe and healthy for your skin.
We may not a perfect company, but we do put customer experience first and will continue to make improvements.
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Please feel free to contact us; we will reply to you within 24 hours on our business days. Here is our email: [email protected].
Best regards,
LILYSILK Customer Service
Ordered a pajama set a week ago and got a DHL tracking code. The status is being Announced for a week already. I already submitted 3 requests via the website, *******@lilysilk.com but it seems like customer support just ignores them.
Dear Customer,
Thanks for your feedback!
We feel sorry for the waiting.
There may be some misunderstanding here.
Generally, we will reply to you within 24 hours on our business days.
Usually, it will take 1-2 business days to process and the delivery time is according to the specific shipping address.
Due to the escalation of prevention of the epidemic, the recent flight plan has changed significantly, resulting in this batch of goods might be a little delayed. We appreciate your understanding.
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Please feel free to contact us; we will reply to you within 24 hours on our business days. Here is our email: [email protected].
Best regards,
LILYSILK Customer Service
I WISH I had the foresight to read these reviews before placing my order. They're an absolute scam, untrustworthy business with the WORST customer service I have ever had the displeasure of dealing with.
Not only were the goods of very, VERY poor quality when they arrived but little did I know that was only the start of my problems with this company. I decided to return ALL of the products I purchased save a blue silk scrunchie which was probably the only nice product that came. I launched this return 15 days after I received my parcel. Flash forward SIX MONTHS, let me say that again. SIX MONTHS after launching this return I have STILL NOT RECEIVED MY REFUND! A refund totally more than $450 AU.
The first time round, my returns parcel actually came back! Australia Post citing that the "address does not exist". Does not exist?!?! So I contact their crappy customer service team and ask for an explanation. They blame me, as if I didn't send it to the right address. I send them screenshots of the tracking details and the parcel as proof that it was in fact not my mistake. They tell me to send it again. I say you can't be serious? Do you think I'm daft enough to reship this parcel, spend another $20 to risk it coming back to me?! They say they'll pay for the return postage. I ask to confirm the address. THEY GIVE ME THE EXACT SAME ADDRESS.
I go fine, screw it. I'll ship it again because getting $400 (after paying shipping twice) back is still better than nothing, plus they've said they'll reimburse me. WHAT A MISTAKE.
It's been THREE MONTHS since I posted that parcel a second time and not a peep out of them. No response to my emails. No phone number to call. I may as well kiss that $450 goodbye because I highly doubt I will ever see that money again.
PLEASE DO NOT FALL VICTIM TO THESE PEOPLE. They're absolute scammers selling overpriced, poor quality goods who do not return your money. I may have made this mistake, but please learn from mine.
Dear Customer,
Thanks for your feedback!
We feel sorry that our products did not meet your expectations
There may be some misunderstanding here.
Please rest assured that most of LILYSILK's products are made of 100% Grade 6A Mulberry Silk and own the OEKO certification. So you can trust our quality.
We offer a 60-day easy return policy if you do not satisfied with your received products.
Usually, we will process the refund once receive feedback from the warehouse about the return parcel.
May I confirm if you have reshipped the parcel out? If so, could you please kindly tell us the tracking number so that we can locate the parcel? Once we confirmed it has been delivered to us, we will process the refund as soon as possible.
We put customer experience first and will continue to make improvements.
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Please feel free to contact us; we will reply to you within 24 hours on our business days. Here is our email: [email protected].
Best regards,
LILYSILK Customer Service
Ordered a blazer and blouse. The receipt in the package states 100% polyester when the website claimed 100% silk. Tried to return and the website says my order number and email don't exist. Please advise how you managed to return items and get a refund.
False advertising and breached Fair Trading Act, will report to the commerce commission if a full refund is not processed immediately.
Dear Customer,
Thanks for your feedback!
We apologize for this unpleasant experience. There may be some misunderstanding between us.
Our products are manufactured in China, which is the home of silk with the best quality of silk. And please rest assured that most of LILYSILK's products own the OEKO certification and are safe and healthy for your skin.
You can refer to this link https://www.lilysilk.com/us/identify-real-silk to identify the real silk.
Please feel assured that we provide a 60-day easy return or exchange service if you are not completely satisfied with your products from LILYSILK.
Usually, we will process the refund once receive feedback from the warehouse about the return parcel.
We put customer experience first and will continue to make improvements.
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help you to return the items.
Please feel free to contact us; we will reply to you within 24 hours on our business days. Here is our email: [email protected].
Best regards,
LILYSILK Customer Service
I have made multiple purchases from the site. There silk is beautifully made, and very comfortable. Very nice silk clothing.
I want to say that I see the Lily Silk has responded to many of the comments below, as if they fixed them. However, I want to note that while they do follow up, the offer no solution. My last interaction with them began with this sentence - "sorry for the trouble you caused." I run a large tech firm with many customer service staff. If any one of my staff ever wrote this sentence, I would fire them immediately. DO NOT purchase anything from this company. There is no way to make a return if you are dissatisfied.
Dear Customer,
Thank you for your feedback.
We apologize for the mistake we caused and this unpleasant experience.
There may be some misunderstanding between us.
Please rest assured that we offer a 60-day easy return policy if you do not satisfied with your received products.
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
We may not a perfect company, but we do put customer experience first and will continue to make improvements.
You could reach our customer service team via [email protected], and we are here to help.
Kind Regards
LILYSILK Customer Service
I purchased a wireless bra which was a 'one size' fits most but the information said "it is best suited for anyone who wears a traditional band between 31.5-40" and an A-D cup" In reality this is a 30 or 32a-b bra for a small teenager and of no use to me. This was not cheap at $89AUD. I will now test their return policy but don't hold out much hope. Do not waste your money!
Dear Customer,
Thank you for your feedback.
We feel sorry that the bras did not meet your expectations.
When you buy products, you can consult our customer service. We could give you some advice on sizes if you have any doubts before making a purchase. The sizes may not match everyone perfectly because everyone would have a different figure.
Please rest assured that we offer a 60-day easy return policy if you do not satisfied with your received products.
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
You could reach our customer service team via [email protected], and we are here to help.
If you have any further questions, please feel free to contact us.
Kind Regards
LILYSILK Customer Service
Well I have looked at all these reviews and decided not to buy anything from Lily silk.
In fact I can say in my experience of buying from China, it has become very hit nad miss buying any clothing.
They seem to put whatever description they want in order to sell the item. How can this be?
What has happened to consumer protection when; falsifying product descriptions, fraud, deciet, lies etc.
Dear Customer,
Thank you for your feedback.
Our products are manufactured in China, which is the home of silk with the best quality of silk. And please rest assured that most of LILYSILK's products are made of 100% Grade 6A Mulberry Silk and own the OEKO certification. Our descriptions are based on the products themselves.
At LILYSILK, we use only premium materials and will not compromise with inferior-quality products no matter how.
We may not be a perfect company, but we do put customer experience first, and we will continue making improvements. You could reach our customer service team via [email protected], and we are here to help.
If you have any further questions, please feel free to contact us.
Kind Regards
LILYSILK Customer Service
From the business
LilySilk offers the delicate range of silk pillowcase, silk nightwear, silk comforter, silk pillows, silk sheets, silk bedding sets and fashion silk clothes in different styles and colours.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer，
Thanks for your feedback.
We feel sorry that the products did not meet your expectations
Please rest assured that most of LILYSILK's products are made of 100% Grade 6A Mulberry Silk and own the OEKO certification. The price maintains the quality of our silk products.
At LILYSILK, we use only premium materials and will not compromise with inferior-quality products no matter how.
We offer a 60-day easy return or exchange guarantee if customers are not completely satisfied with your goods from LILYSILK. If you have any problems, please feel free to contact us, we will reply to you within 24 hours on our business days. Here is our email: [email protected].
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Best regards,
LILYSILK Customer Service