On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LilySilk Reviews Summary
LILYSILK is a luxury silk fashion brand offering high-quality clothing, bedding, and accessories made from 100% natural mulberry silk. Their products prioritize comfort, elegance, and sustainability.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought these as a gift for my wife. They are hands down some of the softest sheets I've personally ever slept on and am thrilled with them.
I would highly recommend this product. I'll buy more.
The blouse is truly beautiful, and well made. The reason I am not rating it 5 stars is because the sizing was way off. I normally wear an XL, but bought an XXL to be safe. I would say this blouse is a US size 14
While I know that quality silk satin is something to behold, I ordered two pillow cases from LilySilk as a romantic "couple's present" for Valentine's Day, based upon all the LilySilk hype.
Once they were hand washed and dried, it turns out that they were scratchy and not as nice as our existing cotton sateen pillow cases. They were also noisy whey we lay down on them and they made our heads too hot! My husband immediately wanted his old pillow case back and I said that I felt the same way.
I tried to return the pillow cases to LilySilk but they initially refused to even check to see if they were defective. Ultimately they allowed me to send them to their "silk expert" in London who sent pictures back (attached) showing big smear marks and stains that were NOT on the pillow cases when I sent them. We'd only put our heads on them for about 10 minutes and we certainly did not rub the floor or something with them.
I had to have my credit card company arbitrate to get my money back due to the apparently false claims about in the LilySilk advertising, their lame satisfaction guarantees and their seriously poor customer service. In the end, I got my money back but I would NEVER purchase from LilySilk again!
Buyer beware!
-------------------------------------------------------- U P D A T E -------------------------------------------------------
LilySilk are now implying that I washed the pillowcases incorrectly when, in fact, I have and USED silk wash for the purposes of washing the pillowcases... talk about passing the buck.
I have now used this pillowcase for about a month - just bought my second! I have very long hair and acne prone skin. Since using this pillowcase my face appeared in the AM is much better! The pillowcase is nice and cool when I jump into bed at night - which, helps put me to sleep. After using this pillowcase I probably won't use any other!
Today I receive my first package with 4 different products. Ordering was easy, nice and beautiful overview online, also choosing right size, I pay with PayPal as usually. LilySilk products are high quality, not only material but also design and how is sew it up. Size was perfect. Every ordered piece of clothes was very beautiful packed in separate box. Now I`m waiting for second package with Silk Piyamas. Delivered by FedEx in 5 days, but all proces it takes 14 day from order to delivery. According to quality and delivery I can highly reccomend.
Greetings from Switzerland.
I love these eyes masks! They stay on the whole time and are super soft and silky and they don't feel like they're swishing my head. And getting 2 for the price of one is a great deal. Love it, love it!
Silky soft and generous fitted sheet for a deep mattress. Love them. When it is hot they breathe so well you can stay covered and not sweat more. Feels great on the skin.
I found lilysilk in 2019 after searching for silk pillowcases. I decided to try them and was pleasantly surprised. The pillowcases lasted about 2 years, 19 and 22 momme are good choices, and pajama is nice too!
I found that their products are really good value for money and I like that so much...
I made the purchase online, they respected the delivery times and the packaging that arrives is very nice so I'm satisfied...
Bra is very soft and keeps me cool on hottest days. Doesn't irritate skin even when worn all day. Love it.
It was the first silk pillowcase I've purchased for myself, beyond expectation, and I appreciated the box that the pillowcase comes in, makes it like a gift, and price is nice too.
I love the silk sheet! It's so soft!
And service was exceptional- received it sooner than expected, questions answered promptly by company,
Quality is very good- sewn well, love the navy blue color, it is gorgeous and seems true to the pictures on website, plan to buy a silk pajama to my hubasnd, definitely a good experience.
I loved all the items from LilySilk, the quality for cashmere sweaters is amazing, all the silk garments are perfect.
The service is also very lovely.
I highly recommend them
The website has pillowcases but you can get some weird cover. Very disappointed. I sent those weird things back, but have not seen their money so far.
Dear customer，
Thanks for your feedback!
We feel sorry that the products did not meet your expectations.
We offer a 60-day easy return or exchange guarantee if customers are not completely satisfied with your goods from LILYSILK. We usually process the refund or exchange once we receive feedback from our warehouse about your return package, which may take 3-4 days after your package is delivered, we appreciate you for your patience.
We have tried to locate your order and check your refund status but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
If you have any problems, please feel free to contact us, we will reply to you within 24 hours on our business days. Here is our email: [email protected].
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Best regards,
LILYSILK Customer Service
I had ordered clothes and other items worth for 3000 dollars. I sended many things back, as I am very tall, almost 6 feet and most of the pyjamas and clothes did not fit me. I sended them back in impeccable, unworn condition with their boxes. Uptil now I have not received my money back, 1850 Euros, more than 2000 dollars, still not after a few months. This is criminal.
Dear Customer,
Thanks for your feedback!
Sorry for the waiting.
We are sorry that we did not find your order according to the information you left. Could you please provide us with the order number or email used to place the order? Then we can check the condition for you and help you solve the problem.
Usually, we will process the refund immediately once receive feedback from the warehouse about the return package.
May I ask the return tracking number and which transport company you used so that we can check further?
We will process the refund once confirm the parcel is delivered to us.
We put customer experience first and will continue to make improvements.
Please feel free to contact us, we will reply to you within 24 hours on our business days. Here is our email: [email protected].
Best regards,
LILYSILK Customer Service
I love these classic and elegant models
Very stylish and comfortable cashmere set. I highly recommend
So I love silk and i have few (depending if my husband or friends ask, you know ladies) pieces. I know how it feels, I can recognise if someone sends me overpriced and bad satin.
This is the case. I also was influenced by The Lingerie Addict, hoping someone who also adores and works with good, selected brands would give good advice. Im heartbroken in the end. Now I have to spend time fighting for refund and sending bac, what I hoped, was a perfect fit for corset for friends wedding.
I always loveto support small, artistbutiques, but I hate when I get scammed.
Dear customer，
Thanks for your feedback.
We feel sorry that the products did not meet your expectations
Please rest assured that most of LILYSILK's products are made of 100% Grade 6A Mulberry Silk and own the OEKO certification. The price maintains the quality of our silk products.
At LILYSILK, we use only premium materials and will not compromise with inferior-quality products no matter how.
When you buy products, you can consult our customer service. We could give you some advice on sizes if you have any doubts before making a purchase and we also provide customized services. The sizes may not match everyone perfectly because everyone would have a different figure.
We offer a 60-day easy return or exchange guarantee if customers are not completely satisfied with your goods from LILYSILK. If you have any problems, please feel free to contact us, we will reply to you within 24 hours on our business days.
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Best regards,
LILYSILK Customer Service
The price was great, very fast delivery, color is perfect, and it is extremely silky and smooth and soft. Couldn't be happier!
My daughter loves her pillowcase.
From the business
LilySilk offers the delicate range of silk pillowcase, silk nightwear, silk comforter, silk pillows, silk sheets, silk bedding sets and fashion silk clothes in different styles and colours.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer，
Thank you for your feedback on Sitejabber.
We feel sorry that the products did not meet your expectations.
There may be some misunderstanding here.
Delicate care is needed with silk products and it need use the special detergent for silk.
Our products are made of grade 6A mulberry silk and most of them own OEKO certification and are safe and healthy for your skin. So you can trust the quality of our products.
We offer a 60-day easy return or exchange guarantee if customers are not completely satisfied with your goods from LILYSILK.
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
We are very sorry for this unpleasant shopping experience. We will improve the quality of our service so that you can get a better experience.
If you have any problems, please feel free to contact us, we will reply to you within 24 hours on our business days. Here is our email: [email protected].
Best regards,
LILYSILK Customer Service