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LilySilk

2.1

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LilySilk Reviews Summary

LILYSILK is a luxury silk fashion brand offering high-quality clothing, bedding, and accessories made from 100% natural mulberry silk. Their products prioritize comfort, elegance, and sustainability.

This summary is generated by AI, based on text from customer reviews

service
95
value
89
shipping
90
returns
84
quality
87

We monitor reviews for authenticity

California
1 review
0 helpful votes
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So nice!
July 5, 2022

Loved this blouse so much I ordered three and will come back when more colors are available. Thank you so much for quality products.

Date of experience: July 5, 2022
Japan
1 review
0 helpful votes
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Good for vacation!
July 5, 2022

For vacation, summer nights, or lunch dates, this silk camp shirt is a versatile piece that can be dressed up with palazzo pants, and flowery midi-skirts or even worn casually with jeans. The shirt fits very loosely, so I recommend sizing down if you want a more tailored look.

Date of experience: July 5, 2022
Texas
5 reviews
40 helpful votes
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NOT silk
July 4, 2022

I'm not sure what the sleep cap I bought from Lilysilk is made from, since they don't list their fiber content anywhere on the packaging or the item itself- as required by the Textiles and Wools Act- but it isn't silk. The fabric isn't as smooth or slippery as real silk, in fact, a good cotton weave feels softer. It doesn't breath like real silk and my head started getting hot just a few minutes after putting it on. I do not have this issue with my other sleep cap made from 100% mulberry silk, as labeled on the tag.

The company claims to their silk is OEKO-TEX certified, but when I put the label number from their website into the database it stated "The validity of the label is currently under review. Please contact us for further information." See attached photos.

Date of experience: July 4, 2022
Lily M. LilySilk Rep
over a year old

Dear customer,
Thank you for your feedback on Sitejabber.
We feel sorry that the products did not meet your expectations.
There may be some misunderstanding here.

Please rest assured that our sleep caps are made of 100% silk. The reason why there is no label sewn on the nightcap is for comfort.

Our products do have OEKO certification, but since the previous certification has expired, we have re-submitted the certification request, which is currently under review, and you can expect to see our certification again at the end of July.

Meanwhile, we offer a 30-day easy return or exchange guarantee if customers are not completely satisfied with your goods from LILYSILK. If you don't like it, please feel free to contact us, we will reply to you within 24 hours on our business days.

We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.

Please feel free to contact us; we will reply to you within 24 hours on our business days. Here is our email: [email protected].

Best regards,
LILYSILK Customer Service

Japan
1 review
0 helpful votes
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So nice!
June 27, 2022

This pajamas have been the solution for me. They are comfortable, cooling and they fit really well. I got a XXL and they fit perfectly, not to tight or to loose.

Date of experience: June 27, 2022
NL
1 review
0 helpful votes
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Superior
June 22, 2022

I had recently had a lumpectomy for a cancer tumor in my breast. This was followed shortly with a month of radiation therapy. What happened to my skin afterwards made everything uncomfortable and difficult to wear. I needed something soft and light. Something to almost feel as if I wasn't wearing anything at all. This pajama set was perfect.

Date of experience: June 21, 2022
Ohio
3 reviews
6 helpful votes
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Beware of their 30 day satisfaction guarantee
June 16, 2022

They will not let you return anything if it's used or laundered. Their material isn't that great. It's thin. The stitching isn't that great either as you can see in the photo. So the 30 to 60 day satisfaction is a hoax because you can't actually try it or wash it. Even if the item arrives unraveled and starts to fall apart and you try it anyways, they don't care. My sheets came like this and they won't let me return them. I'm currently in the process of getting a partial credit but it isn't working in my favor. It takes 24 hours each response so is taking forever.

Date of experience: June 16, 2022
Lily M. LilySilk Rep
over a year old

Dear customer,
Thank you for your feedback on Sitejabber.
We feel sorry that the products did not meet your expectations.
There may be some misunderstanding here.

Silk, a unique material, needs special and careful care, and it need use the special detergent for silk. Its lasting time can be affected by many factors, such as the using and care methods.
Our products are made of grade 6A mulberry silk and most of them own OEKO certification and are safe and healthy for your skin. So you can trust the quality of our products.

We do offer a 30-day return service, but sorry that according to our return policy, the items in the following conditions cannot be returned, refunded, or exchanged—① Items worn, ②Items washed, ③Items damaged, ④Items without all original labels.

We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.

We are very sorry for this unpleasant shopping experience. We will improve the quality of our service so that you can get a better experience.

If you have any problems, please feel free to contact us, we will reply to you within 24 hours on our business days. Here is our email: [email protected].

Best regards,
LILYSILK Customer Service

Singapore
1 review
0 helpful votes
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Beautiful color (dark gray), cool to the touch. Feel great.
Be careful... seller provides VERY SPECIFIC cleaning instructions.

Date of experience: June 8, 2022
Singapore
1 review
0 helpful votes
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This is the first time I have ever purchased silk sheets and spent this kind of money on sheets. However it was worth it. I'm an insomniac and I try so many things to fall asleep. Oddly sometimes I can feel the slightest things in my bed or on my skin. These sheets are dreamy. I'll never go back to cotton sheets.

Date of experience: May 31, 2022
Mexico
1 review
0 helpful votes
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Amazing comfort, made sleeping cool on hot summer nights! Breathable and makes you feel like sleeping on a Cloud! Would highly recommend to friends, family and anyone needing a great sleeping experience!

Date of experience: May 26, 2022
Singapore
1 review
0 helpful votes
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I am so spoiled with this silk sheet. These are so soft and comfortable and feel totally amazing on your skin. I love these sheets and purchased a second set to use while one is in the wash. I will not be going back to my 400 thread count cotton sheets any time soon. In love with these sheets.

Date of experience: May 26, 2022
California
1 review
0 helpful votes
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Ended up being a huge fan of the silk pillowcase! Pricey but I liked it so much I ordered a second one, and plan to order some for my daughter and my mom, it's so perfect!

Date of experience: May 25, 2022
NL
1 review
0 helpful votes
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I was recommended to lose my cotton sheets/pillow cases as it actually absorbs moisture from your skin and switch to silk! What a difference, skin is more moisturized and eczema has completely calmed down. Very pricey pillowcases yet will purchase more!

Date of experience: May 23, 2022
Washington
1 review
0 helpful votes
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Very flattering fits as expected,
Worth the money very classy, I'm loving this purchase, I'm a happy customer now lol

Date of experience: May 17, 2022
California
1 review
0 helpful votes
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Love this shirt! So stunning and chic. I sized up one for an oversized fit, but it's not necessary. I'm obsessed with the color and it wears well.

Date of experience: May 17, 2022
France
2 reviews
14 helpful votes
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Scam company - you will lose your money
May 17, 2022

Please don't believe any of the positive reviews - they must all be fake. Paid for 2 silk pillowcases 3 weeks ago, no email confirmation. Took screen shot of order number. Same things as other negative reviews on here - fake tracking company link - no response to emails or 'fake' webchat. Please please don't give them your money. You will get NOTHING in return.:-(

Date of experience: May 17, 2022
Lily M. LilySilk Rep
over a year old

Dear customer,
Thanks for your feedback!

We are sorry for this unpleasant experience. There may be some misunderstanding between us.

Usually, we will send the confirmation email after customers placed the order. The message may go into the junk email box. Please check it again.

Generally, we will reply to you within 24 hours on our business days.

We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.

Please feel free to contact us; we will reply to you within 24 hours on our business days. Here is our email: [email protected].

Best regards,
LILYSILK Customer Service

China
1 review
0 helpful votes
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Love this! Navy blue is definitely a good choice, same as the picture on their website,will order more in the future!

Date of experience: May 16, 2022
California
1 review
0 helpful votes
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I got this to wear slightly oversized. I'm normally a medium and I got a large. I love how stylish this is!

Date of experience: May 11, 2022
Singapore
1 review
0 helpful votes
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Great
May 10, 2022

These are so soft and comfortable, and they really make difference with your hair. No more bed head!

Date of experience: May 9, 2022
New York
1 review
2 helpful votes
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Good company!
May 9, 2022

I love everything about silk from the way it looks, to the way it feels and the health benefits it possesses. They shipped rather quickly, tracking was easy to manage as well. The hardest part about their silk is honestly caring for it. I do a hand wash with neutral detergent, lay flat to dry with a steamer after it dries to remove leftover wrinkles with the items inside out. It works great.

Date of experience: May 8, 2022
California
1 review
0 helpful votes
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Tina. K
April 27, 2022

This is probably the best made comforter I have had the pleasure of sleeping under! So well made, nice and substantial - so soft I wish I didnt have to put a cover on it!

Date of experience: April 26, 2022

From the business

LilySilk offers the delicate range of silk pillowcase, silk nightwear, silk comforter, silk pillows, silk sheets, silk bedding sets and fashion silk clothes in different styles and colours.


lilysilk.com
Founded in 2010
Pineville, Pineville