Lily Ann CabinetsReviews 1,268

Not sure I'd use this for my next remodel. Promised a
"1-14 day" shipping speed, but it took 21 days. Worse was they shipped a wrong cabinet. I ordered a sink base for our remodel, and they shipped a microwave base. I spoke with customer service, they 'owned up' to the mistake, but it's been over a week and still no response despite the fact I've tried reaching back out to them multiple times to see if the correct cabinet has been shipped or not. This means my remodel is about a month behind schedule - the contractors I'm using are getting fed up with me because the whole project is on hold until I can get this last cabinet.
Overall, the cabinets are well crafted and look really great. If I could have my last cabinet, this could have been a 4 or 5-star review!

My only issue with lily Anne cabinets is that the toe kick isn't finished and you have to order a toe kick piece to give it the finished look and to have just that piece shipped is outrageous so we will be buying an unfinished toe kick piece at a different hardware store and staining it with the extra stain we ordered. This is my second time orderOmg RTA cabinets but my first time with Lily Anne and my first set of cabinets had a finished toe kick

The 3-D service kept crashing. I also had trouble getting to the final shopping cart and had to re-do it like 4 times. Ordered cabinets and it took over 4 weeks to get them. I'm not sure if any of that was due to COVID but when I did get them, I had none of
My undermount glides. I contacted the company who told me to do a ticket which I did. I never heard back from anyone for 10 days. Finally I called and talked to the owner who got someone to call me to send me glides. So it's been almost 2 months since I ordered and still can't install my cabinets...nice solid cabinets for a good price, but either they are struggling to keep up or don't have good processes they follow to get the job done and help customers.

Loved designing my new kitchen with this company, the website is so user friendly! My cabinets were delivered well within the time frame I was given at the beginning of the process, and they worked with my husband to schedule a time that worked for us to take delivery. We had gotten quotes for new cabinets from several large home improvement stores that were upwards of $10,000, we spent less than half of that with LilyAnn Cabinets. And the best part...my new cabinets are gorgeous!

Ok I registered for the 3D design and all I got was a link to your video resources, which I had already watched. Then nothing.
The second problem is that all you cabinet pictures show both real pictures and computer generated design concepts. There is no consistence in lighting and cabinet color or wood grain. This is a big problem when trying to figure out how a cabinet would go with a counter-top. All the computer generated images should be scraped! Here is a thought, create quality door front images that people could print out with a photo printer. Save a lot of time when trying to make a style decision. THis would have saved me money on having to buy door samples.

My two cents... While the overall cabinet quality was fine. I did have a wall cabinet door with a poor finish. The Thing I feel the need to point out to you is... Your assemble instructions are HORRIBLE. There is no consistency in instructions. First thing is you should tell customers to ignore assemble instructions included with the cabinets and use assemble instructions provided on the website. Then you have to actually need to provide links to quality "CORRECT" instructions for EVERY cabinet. (Some have links some do not? Whats up with that!) Graphic quality is very poor. Some cabinets come with pan head screws some with flat head, but the directions give you no guidance on which to use where. Dont expect much more help from the videos. Some videos use the one screw and others use the other. Also what to glue and what not to glue differs from one video to the next. Many of your videos show someone on your assembly for putting together cabinets. Who has a 5x10 work bench to put your cabinets together. Not realistic. You need to go through your videos and update them and make them consistent. I purchased a 18" pantry the direction link on the website where for the wrong type of assemble. I had to search through the website to find one that matched my pantry.

Suggestion. Higher this guy to create accurate assemble videos for your cabinets. (youtube channel: Home RenoVision DIY) I have no connection to him but have watch many of his videos. He has a great screen presents and a very genuine delivery. Great edge when people are trying to decide which RTA cabinet manufacturer to buy from.