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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Incredible service on the internet, the online store is organized and easy to navigate. This isn't my first time shopping here, I just wanted to start showing how much I love this online boutique! Thanks!
I bought a few days ago in this boutique on the Internet. I was a little nervous because I hadn't heard of them, but I saw an offer on the website and thought I'd give them a try. I am happy that I did. I ordered a dress for myself. They have good deals and very current clothes.
I love my new boots and in particular how well wrapped they arrived. Ordering online here is very simple as it should be, however shipping may take a while. Great online shopping experience.
I am very happy with the service of this online clothing store. I enjoy buying clothes here, especially dresses, they are of good quality and shipping is usually fast.
This is the only place on the internet where I can find clothes that are tight for me, they are the best and so I really appreciate having clothes for natural women. Shipping is perfect and reliable.
I bought two tops and received them in two weeks. It is as advertised, the size was good, they are as advertised and of good quality. No complains
Happy with my online purchases here. I am happy with the various clothes that I have purchased from this online boutique and have received feedback on how beautiful they are. I bought size L and found that they fit me well. Next time I will try to pay with Paypal!
Excellent online service. I ordered 3 tops just before the virus arrived. He was concerned that they would not be able to reach the country or that it could take months, so he asked to cancel the order. They were very helpful, canceled and refunded my money without a problem. I will buy from them again this time as the situation clears up.
The dress is exactly as described on the website. I have read a lot of negative reviews about this online boutique, but I must say otherwise, I loved my coat. Fast delivery, it fits me perfectly too, I checked the size chart to make sure of the size.
Having used the services of this online boutique, I can certainly recommend it. Their fashions are updated with a wide variety for all ages and their catalogs are delicious. Receiving and returning your packages runs smoothly.
I have brought several clothes from this online boutique and have always found them to be of a high standard. High-quality items that are stylish and modern, be it clothing or accessories. I've always been very impressed!
I found on this website a wide range of clothing, it covers a wide range of sizes, good sales, easy to order, easy to return, delivery is fast.
Easy access to the website and quick responses by email (too easy:-) I know what clothing designs here I like and fit me well. Excellent customer service when I have needed it. All well done.
Amazing! Large variety of beautiful dresses, true to size and affordable, good quality clothing, this is my online store. I have never been disappointed with the purchases I have made here.
I love using this online boutique for all kinds of events and just cute everyday pieces. Sometimes it is difficult to know how things will fit together, but it is very easy to return things when necessary! I have several really cool dresses from here that I love to wear!
Beautiful clothing. I love everything I ask for in this online boutique, fast shipping and excellent quality in all clothes. Pricing is standard for clothing these days. The outfits are so cute that the hardest part is choosing just one. I've never had a problem with them before, so I highly recommend this website!
Amazing. The customer service on this website has been so helpful, they have had a hard time receiving my order and they have been very kind with all my questions and emails. I love it definitely recommend it :))
It's always such a nice experience to order clothes at Lilicloth! I literally check every week for new clothing models. It really saved me, less hassle than going to a physical store for me. Add more dresses to my closet!
Great service on the internet! I shopped at this online boutique for the first time recently and was very impressed with the fast shipping. The top is as I imagined, the print is of quality, just like its fabric. I will definitely buy again!
Nice clothes and fast delivery. Absolutely super happy with my two outfits! I couldn't believe how fast they were delivered and how much they looked alike in the photos on the website!
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
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