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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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I love shirts that they have given me, they bought them on this website. The delivery is fast, they have amazing customer service, I highly recommend it, I will be a regular customer of this online clothing store.
I really appreciate the patience you had with me at this online boutique. I know I had a lot of questions, all answered promptly and courteously by email.
Fast delivery, excellent communication and very accommodating. I needed an outfit for a very special occasion, they quickly answered my questions and helped me find a solution. Now I consider myself a regular customer of this online boutique.
I bought a beautiful sweater from this website. Great fit and quality. I can't wait to see what they have to offer this season.
This online boutique has excellent quality dresses, plus fantastic service! The requests are also sent quickly. 5 stars in all areas. I will definitely be a repeat customer.
Beyond shocked that this merchant gets ANY good reviews. Out of the 6 shirts I ordered not one is wearable as each size is different. Not to mention poor quality. They hide behind their return policy of returning item to CHINA at our expense which defeats any savings while making you think they are U.S. based.
I am satisfied with all my online purchases here. The quality of the clothing is consistent and I love the fact that my purchases are reliable. Delivery is always fast.
Simple online shopping with good size availability. Super fast delivery. My two teenage daughters are very happy with their new pants. I hope to see how they wash up, but I am pretty sure I will be a regular in the very near future.
I loved the dress that I bought on this website, it exceeded all my expectations, it also arrived very quickly. Thanks for your service.
It is a pleasure to order on this website. Very efficient and useful in every way. Last year I ordered 3 jumpers, I love them, they all look great, despite the washes. I love seeing more options for my online purchase this year.
One of the best online boutiques to buy clothes that I have discovered, I recommend it. Garments of excellent price and quality, from the best clothing web pages.
I loved making my first online order with this website, I bought shorts, a blouse and a dress, the quality is very good and the prices are worth it as they are very cheap.
From the beginning it was a good online shopping experience. In the end, and after seeing many clothing designs, it was reduced to two dresses. A difficult choice as everything is fabulous. So since this special dress is for a special occasion, I decided to shop here again. A wonderful experience.
Easy to navigate website, dress design I bought here was not easy to come by. The sizes are consistent with what I expected, I highly recommend them.
All the clothes in this online boutique stand the test of time. Good quality, original and the best online store that guarantees products. All aimed at girls of all ages. You can't go wrong with the clothes on this website
The shirts here are very nice and reasonably priced. I have never had a problem with this website, customer service is very helpful in getting it right. I would buy again.
The package arrived within the indicated period. I bought some sandals, the quality is very good, they are beautiful and also at a very good price. I am delighted and will buy again through this website without hesitation.
I love all the clothes in this fabulous little boutique! I ordered two knit dresses that fit perfectly, they look the same as the image on the web and the quality exceeded my expectations. Excellent customer service and fast delivery. I will buy again.
It is very easy to navigate this online boutique. I found the dress I wanted quickly and received it within a few days! Very impressed with the quality and service!
Having used Lilicloth's services online, I can certainly recommend them. Their fashions are updated with a wide variety for all ages and their catalogs are good. Receiving and returning what I don't like works smoothly.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

