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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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I ordered 2 t-shirts about 2 weeks ago. After placing my order I decided to check the reviews, they weren't too good and I immediately started to worry. That changed today when I received my order ahead of schedule. The t-shirts were individually packed in a nice zip lock bag and the quality of the t-shirts was really good, they were soft and the printing was not that cheap. The blue shirt with the flowers was cut off a bit, next time I would wear the next size, but the oversized white shirt was perfect, I'm an xs and ordered xs. I will definitely order from this online boutique again.
Everything I have ordered here fits perfectly and is exactly what I expected. I tell EVERYONE I can to buy on this website!
Every item in my online order here (9 shirts + 2 dresses) is amazing and of good quality, the shipping was fast (the order arrived 6 days before the estimated date). Unlike other cheap fashion websites that I ordered in the past (the clothes were too small, the fabric was garbage, and the shirts were badly sewn, plus the bad smell of the dye), I am more than satisfied with this online boutique! I wonder why so many reviews say they are bad, I almost regret it after reading them while waiting for my order, but trust me I really had a good experience online :)
Im very satisfied with my dress and the service I received from this online boutique. My dress arrived a few days after ordering.
This website is the best. Each clothing is priced reasonably for what it is worth. Your shipment is amazing and always arrives on time. Also, from what I understand, they have an excellent return policy. Wow!
I have always been unlucky enough to order online. This website made my orders easy, shipping was fast (free shipping is a big plus, so is the free return label!)
I have had excellent service EVERY time! They are an incredible online boutique! I will continually order, always a good idea to keep checking.
Exactly what I was looking for, an elegant and casual dress, easy to order and pay on the internet, I personally recommend this website.
I made quick and easy purchases in this online store. Beautiful selection of amazing clothes. Excellent client service.
Very original, nice clothes, very good quality, good customer service, fast shipping and comfortable prices, I am really delighted with this website.
I just made my first purchase on this website. It was easy to order, the clothes are true to size, and the quality is good. Also the order arrived quickly, the follow-up was pleasant.
TERRIBLE TERRIBLE COMPANY! DO NOT ORDER from this company. It took forever to get my merchandise. Then when it arrived, the quality was bad (not like in the picture) and the size was not even close to normal sizing. I ordered XL's and the tops were WAY TOO SHORT. These clothes come from china so they must be sized for Chinese people. Then when I tried to return them for a refund, they told me they had to be returned to a location in China. I would have to pay the shipping to return them plus possibly some customs fees. Bottom line - the products are terrible and they make the return charges so high you cannot afford to return them. I would NEVER recommend that anyone buy from them again!
What a pleasant experience it was to buy with this website. I was able to find clothes according to body type, belly, big breasts, long legs, etc., guarantee that the product fits me well. My clothes arrived very fast. The quality of the clothes is also excellent.
My clothing order here was very quick and easy. The delivery is quite fast, I am happy with the entire online shopping process and the shirts I bought.
I am very happy with my online purchase here, the clothes feel quality. Excellent customer service, what more could you ask for? I am delighted with every clothing purchase I make here and of course I will repeat.
Im satisfied with my purchase of clothes on this website. Better price than other pages, good service and fast shipping.
At first I was hesitant about buying clothes online, especially in a place that is not in the US, but until now, I have never had a problem here. My clothes always arrive when expected, sometimes even ahead of time, it is always better than I expect for what I paid.
I can say that I love this online boutique, the clothes are so perfect in size and the shipping is so fast! My advice is to buy from this website because also the staff is very kind to customers.
My dress arrived just in time, I am very happy with it, it has good quality and my sweatpants are very comfortable, I love this online boutique.
I really like the accessories and clothes offered here, the order was delivered earlier than expected, they are worth waiting for. Very happy with the online service and the dress I will continue buying!
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

