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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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I am always looking for new websites to buy fashionable things, and I found this online boutique! I love how cute and easy this website is. It's perfect for my new clothes shopping!
I previously wrote a review because I was disappointed that my order did not arrive. They arrived today and I am very happy, the quality is great and they fit very well. The online customer service was also very helpful. A recommendation would be to make sure that the clothes are delivered on time, since this generates dissatisfied customers, but I understand that due to the pandemic it may take much longer than expected!
I love this online boutique, I have been shopping for clothes on this website for a short time and it has never failed. High quality clothing, appropriate size and fast delivery. You can wear different clothes from other people with such a good price and quality. I definitely recommend this website!
Less than two weeks ago I ordered a red plus size sweater. It came earlier than expected and it fitted wonderfully. The stitching and fabric were of good quality, with a comfortable fit and a soft touch. It will definitely look good! Thanks!
Website so cute and modern! I love everything from the designs to the clothing options to the price tags!
When I finally received my clothing (that I ordered 6 weeks prior), I was extremely disappointed. All of the descriptions said made from cotton, BUT they were CHEAPLY made of polyester! They look nothing like they do in the online photos. In addition, the colors of some of the items were not as depicted online. Everything was very cheaply made. I tried to send the items back for a refund, but they apparently are shipped out of CHINA. It cost $70 to ship back! Ridiculous false advertising. The country of origin should be stated online with the advertisment! Please dont waste your money like I did. I ended up giving most of the brand new items to Good Will. :(
I love their clothes, prices and options! They have many sizes for all types of girls and they have really cute styles.
I am so happy to find this online boutique, I hope to buy again soon! You guys have amazing clothes!
High quality clothing, excellent online service, if I would buy here again! It is so modern and cute!
Easy to use and navigate website, they answer questions by email in a reasonable time and with good quality for the little money that any clothing or accessory costs.
The pants I bought here arrived the day before my expected date, with an extra dress that I ordered from my checkout on a whim. Incredible clothing page on the Internet.
I needed a shirt to get back to work after quarantine so I bought several from this website. I found the perfect page. Will be ordering again soon for a wedding.
I needed a dress for an event, so I expected my order in a few days. The dress arrived earlier than calculated, the order arrived perfect. I got a lot of compliments that night. I will definitely recommend this website to my friends, especially if they need a nice dress at a good price. They are a much cheaper option than buying a dress in a physical store.
With clothes I changed the way I see my body, I am a curvy girl and in my country there are very few clothes for people like me. And I am very grateful that this website takes us into account in that sense, that helps our self esteem and I feel fabulous. Sincerely thank you very much.
These clothes are terrible! Very poor quality. Nothing like what is pictured. If you make the mistake of buying from here, do not open the package, just write "REFUSED" and have it sent back. You will thank me.
I love the quality of all the clothes that I buy in this bouituqe on the internet, when I have something that I don't like (only once) they always change it without problems.
Website that treats me with kindness. They always answer questions and help. Good online shopping experience, good job. Excellent clothing designs and everything Good good good good
Ordered 5 items a month back (30 days before my wife's birthday) and I have yet to receive any items. Contacted their customer service and they said the goods are on the way but did not know where they were or had any tracking info.
Is this a drop-shipper ordering from China when they get my money or just a scam?
Will never use them again.
Guy
I have been using this website for a long time and have always received my packages on time. I love the quality of the clothes
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

