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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Everything perfect, I love the two dresses that I ordered on this boutique online, quality and fabric design that fully meet the expectations I had!
Very good and appropriate online clothing store, quite a variety of clothing designs and accessories, very good customer service. The sweater I received looks exactly as it does in the photo on the website.
This is my second skirt that I have ordered here; As always, the quality, fit, customer service, and shipping are excellent. It is obvious that this online boutique cares about its clothes and its customers. I will order again.
The high waisted jeans that I bought from this website are the correct size. My excess fat is not falling off the side, my breathing is not restricted, and my butt looks perfect.
I ordered on October 16th, I received 3 out of 11 items in a month, tried to cancel and they said they already shipped it, but they didn't, they shipped it out three weeks later, still have not received 4 items in almost two months and never received nor a refund. This place is really scary, and I am out money I will never see again - they just rip you off. If you open a case, they tell you to close it for a refund, then you close it, and they say they will refund you, just look for it... and it never comes.
This company sells absolute crap. What you order, is not what you will receive. Huge gapping holes in the seams, raw edges with no seam, poor quality paper thin material that smells like cat urine. Took 6 wks to receive half my order, I contacted lilicloth to complain and they offered me a 15% discount for their worthless crap to keep it. I refused and they cancelled the other half of my order and refused to refund me. I am now battling a lengthy paypal dispute and had to spend 37.00 to return thier crap to China. They are NOT located in the US. Do not be taken by this scam company like I was, lesson learned.
I don't know what they use for fabric in their products but it's not like anything I've ever seen. It's stiff and unwearable on most of the items.
Secondly, if you have any issues with any item know that they will not do a return unless YOU pay to ship it back and wait a REALLY long time for them to accept and acknowledge the product when it gets back to them in China.
Third, shipping times are VERY long plus nothing arrives together. Tested the company with 4 pieces and after over 5 weeks, still waiting for 2 of them to arrive.
Fourth, if you are used to US sizing, you'll be surprised. The sizing on the items is a lot different than US sizes.
Overall, it's a waste of money time and energy. HIGHLY recommend passing on this company and going somewhere else.
Prices were too good to be true... BEWARE! I purchased 7 items, received the first of 7 3 weeks after the order. The last item ws received 6 weeks after the order. All items went into the clothes donation bin. Quality is absolutely horrible. Material is not as it appears online. Sizes extremely small, seams are not straight, and sweaters were shiny tshirt material. The other reviews must be paid by the company.
When I order online here, I never worry about my clothes. They are always delivered when they should and are always well packaged, what I buy is what always arrives!
If something happens to my order, I know that your online customer service group will respond to me very quickly, so I am happy to shop with this online boutique! Well done!
One of the best online customer services I've ever had! Very helpful and fast and contact me! I would definitely recommend wearing them to any girl looking to dress well at comfortable prices and decent quality!
I have bought a lot of clothes on this website, they all arrived very well. The quality after washing was quite noticeable, it is very good, especially in the red dress, the color is still vibrant!
Shipping of my new clothes was faster than on other websites. The dress I ordered was too small. The customer service refunded my money as a larger size was no longer available. They were quick to help and gave me several options that I could choose from that best suited my needs.
You do not get what she advertises... all the shirts I bought are not what she has on her site... a nice denim shirt is nothing more than CHEAP cotton shirts. As well... she rips you off, charges you an extra forty dollars on your order for NO REASON whatsoever. My order was 108 dollars with tax and delivery... but she charged me 147 dollars. NOTHING more than CHEAP clothing and false advertising. I bought a shirt that was supposed to be cotton but ended up being polyester and it was NOT the same shirt, but same design... yet not the same design. BEWARE of Lilicloth deceiving you.
Amazing clothes! Incredible prices on quality clothing, very fast shipping and excellent online service. I love the styles and designs of the clothes here, it makes me feel amazing.
Beautiful clothes, good prices, good shipping! Everything about this online boutique is great and easy to use! I love you so much! I will definitely use it more often
5 stars for this website! They deserve it! It is my favorite online store. Somehow I came across when looking for clothing stores to browse online. Always has discounts for amazing clothes. You can get great products at a great price, they also have my taste in clothes that convinced me. I don't think any other online store can make me change my mind.
We ordered in Sept. Almost Dec and 4 items havent even left China yet... halloween and xmas clothing.
This online clothing store is very special. I appreciate the time and love that they put into creating my boots. They are efficient and use their creative ingenuity to carefully select designs and sizes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members