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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Nevada
1 review
0 helpful votes
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I have asked twice on this website. Everything perfect, very punctual delivery. The quality of the clothing excellent, such as the descriptions of the garments. The sweaters and blouses are fine, but they are of good quality and very well made.

Date of experience: December 5, 2020
North Carolina
1 review
2 helpful votes
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Rip off
January 5, 2021

Zero stars
Ordered boots described as soft leather, comfy
Got cheap plastic boots, definitely not comfortable
Followed instructions for return request and heard nothing
Total waste of money and total false advertisement of goods
Beware this is a ripoff

Date of experience: December 5, 2020
GB
1 review
0 helpful votes
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All is perfect.
December 7, 2020

Everything perfect with this website! As usual; Fast delivery service and good quality clothing fabrics as well as very original designs.

Date of experience: December 5, 2020
GB
1 review
0 helpful votes
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Good clothes!
December 7, 2020

This clothing from this online boutique is very good, they have very good service, everything is perfect from that clothing line since this company has dedicated itself every day to a better effort to improve its designs.

Date of experience: December 5, 2020
Germany
1 review
0 helpful votes
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Early Christmas surprise
December 6, 2020

Great variety and easy to track my online purchase. My friend loved her early Christmas surprise. I will order again soon in this online boutique.

Date of experience: December 4, 2020
Germany
1 review
0 helpful votes
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I loved
December 6, 2020

I loved the fact that you can check the size before ordering. It makes it much easier. There are certainly a lot of clothes to choose from in this boutique on the internet, very happy with the product upon arrival here.

Date of experience: December 4, 2020
Germany
1 review
0 helpful votes
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Very easy
December 6, 2020

The website was very easy to use and there were sizes available which at this time with COVID is hard to come by. Quality clothing with a large variety available at an extremely good price. I will definitely order from this site again.

Date of experience: December 4, 2020
Germany
1 review
0 helpful votes
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Great shirt
December 6, 2020

Great shirt, I love the quality and it's comfortable all day. The email communication was amazing and I received my order quickly, considering the challenges of mailing at this time. I highly recommend this website :)

Date of experience: December 4, 2020
California
1 review
1 helpful vote
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Should be negative stars. I waited a long time to receive one order which came in 3 shipments. Each garment is just really poorly sewn or of very inferior material. Many have edges which are just cut, not even hemmed. When I went to return I was informed basically that it would cost so much to send back to China, that it would negate the refund.

Date of experience: December 4, 2020
Canada
1 review
0 helpful votes
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Garbage
January 3, 2021

I bought two tops from Lilicloth. I received the tops and they are crap. I won't give them away. The pictures are deceiving. I wanted to return them and was informed I needed to return them to China, which would cost me Hundreds of dollars. The tops cost me $50.00. Please don't buy from them Its a scam.
Garbage garbage. I learned a hard lesson.
Huguette

Date of experience: December 4, 2020
Iowa
1 review
7 helpful votes
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They are horrible!
January 3, 2021

Two of my 5 items I ordered were incorrect. One wording was backwards and the other wording didnt even make sense. Supposed to say "lovely weather for a sleigh ride together" as you can see it doesn't! I have been trying to return for a 100% refund for over a week and they came back and said the most we can offer is a 70% refund if you choose to keep. I DONT WANT TO KEEP! Soooooo frustrating... will never order from them again...

Date of experience: December 4, 2020
Nevada
1 review
0 helpful votes
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The clothes on this website look nice, which is why I ordered two sweaters from them. They evidently ship from outside the country, and although I provided a valid address in CALIFORNIA, the shipment ended up in DELAWARE. It was never re-directed to me in California, so I never got my sweaters. I notified Lilicloth about the problem, but the company refused either to send me another order, or to refund my money. All they said was "it's not our fault". (i. E., go suck eggs). Well, while that is true, it wasn't MY fault either, and I politely asked them to do the right thing by me, their customer, and either re-fill my order or refund my money. They refused to do either. AND they disrespected me to boot. They were dismissive and just plain rude. (And English-challenged). I will not ever shop at this site again, and I am warninganyone else to stay away from them, too.

Date of experience: December 3, 2020
Germany
1 review
0 helpful votes
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Very easy to use
December 4, 2020

The website was very easy to use. Many clothes to choose from. Very happy with my purchase. Thank you

Date of experience: December 3, 2020
Germany
1 review
0 helpful votes
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Very good
December 4, 2020

This online boutique has always provided me with prompt service with excellent backup emails to let me know where my packages are at the delivery stage of my online clothing purchases.

Date of experience: December 3, 2020
Germany
1 review
0 helpful votes
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Incredible
December 4, 2020

Incredible, really cool! Easy to navigate, great variety of clothes and designs. The size was easy to classify with the filter.

Date of experience: December 3, 2020
Germany
1 review
0 helpful votes
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Great variety of fabulous website clothing. All three shirts I ordered fit, so I bought 3 more before the sale ends. I had never bought clothes online before and it was great.

Date of experience: December 3, 2020
France
1 review
0 helpful votes
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Good clothes
December 3, 2020

The perfect treatment, and the clothes in general well; The jacket that I bought in this online boutique was exactly as I expected, it is quite good.

Date of experience: December 2, 2020
France
1 review
0 helpful votes
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Impressive experience
December 3, 2020

Impressive experience, it was incredible to buy clothes and I arrive at my house without problems, I am glad I found this boutique on the internet.

Date of experience: December 2, 2020
France
1 review
0 helpful votes
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Very happy to shop here
December 3, 2020

Finally, there is a way for ordinary people to enjoy beautiful dresses easily and inexpensively. I love the website and decided to give it a try recently. What I love is that you can choose to wear a dress for one month and thus easily buy another one for the following month.

Date of experience: December 2, 2020
France
1 review
0 helpful votes
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I recommend
December 3, 2020

Thank you for your professional and kind treatment, the dress has arrived at my house. I recommend your online boutique to other girls!

Date of experience: December 2, 2020