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Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Colorado
1 review
0 helpful votes
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Have not gotten it all yet.
September 17, 2021

Love the products but haven't gotten then al yet. Ordered several things but the one I needed most hasn't come yet.

Date of experience: September 17, 2021
California
1 review
0 helpful votes
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Halloween attire
September 17, 2021

Good selection. Checkout was a little convoluted, but finally figured it out. I ordered seven different items that all shipped at different times over the course of several weeks (about four weeks from the placement of the order to delivery of the last item). That wasn't a problem as I had hoped to spread out presenting the gifts to my wife throughout the month of October. The only concern I have with the products is the laundering labels that suggests most of the clothing be dry-cleaned. That was not mentioned in the catalog, but turned out not to be a problem. We washed them in the washing machine and just hung them up to air-dry rather than put them in the dryer. They turned out just fine using that process.

Date of experience: September 17, 2021
New Zealand
1 review
0 helpful votes
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I have always found the sportswear on this website to be the most comfortable to wear. I have bought other brands online but it is not the same, I always come back!

Date of experience: September 17, 2021
New York
1 review
0 helpful votes
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Thank you for resolving the problem!
September 17, 2021
Updated review

It was difficult to get to the sweatshirt that I was interested in buying and then I had difficulty actually placing the order.

Date of experience: September 17, 2021

It was difficult to get to the sweatshirt that I was...
October 16, 2021
Previous review

It was difficult to get to the sweatshirt that I was interested in buying and then I had difficulty actually placing the order.

Date of experience: September 16, 2021
GB
1 review
0 helpful votes
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The skirts were compressed but very comfortable to wear. The size chart on the website was very useful as it was the first time she tried on her clothes!

Date of experience: September 17, 2021
Massachusetts
1 review
0 helpful votes
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Couldn't get 15% off code to work, even though it said it was good on sale items
Shipping seems higher than most.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 17, 2021
Miss W. — Lilicloth Rep
over a year old

One order can only get one discount.

All of the items in your order are final sale.

They can not be combined with any other discount or offer. All activities are mutually exclusive.

Thank you for your understanding.

Georgia
1 review
0 helpful votes
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First time user very easy pricing seems good and quality thank you

Date of experience: September 17, 2021
New York
1 review
0 helpful votes
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All most perfect
October 17, 2021

Website was a little hard to navigate, but I love the products. The only problem I found was the sweatshirt I purchased that said "Don't be flattered I only look up to you because I'm short" was huge. I purchased 5 different tops, all in the same size, but the sweatshirt is way to big.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 17, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Georgia
1 review
0 helpful votes
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Great shirt!
September 17, 2021

Arrived quickly and was impressed by the quality. I'm giving them as gifts.

Date of experience: September 17, 2021
Pennsylvania
1 review
0 helpful votes
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Great tee shirts at a great price price.
September 17, 2021

I found some tee shirts for my daughters. Probably will be Christmas presents.

Date of experience: September 17, 2021
Ohio
3 reviews
0 helpful votes
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Not happy with tops
September 17, 2021

I ordered several tops... the ones with graphics printed on them... tee and sweatshirt tops. The size wasn't true to normal sizes and the material was cheap. I'm keeping the tops anyway, but probably won't order any more clothes from this shop.

Date of experience: September 17, 2021
California
1 review
0 helpful votes
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Will see on the delivery, sizing and quality. It was fine

Date of experience: September 17, 2021
Georgia
1 review
0 helpful votes
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Checkout is junky. It ended up costing me $10 in extra shipping since it broke my order into 2 parts.

Otherwise a Normal shopping site. Quality less than what I expected. Sizes run larger than expected.

Pretended they were going to give some customer service on my shipping problem, but never did.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 17, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry for the inconvenience!

Could you please send us the screenshot for your checkout problem to check?

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Georgia
1 review
0 helpful votes
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'T' shirts from Lilicloth
September 17, 2021
Updated review

It was just fine. It did take longer for my order to arrive than I had hoped.

Date of experience: September 16, 2021

It was just fine
August 18, 2021
Previous review

It was just fine.

Date of experience: August 17, 2021
France
1 review
0 helpful votes
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Love the different styles
September 17, 2021
Updated review

Love the shirts and different styles. Thanks so much!

Date of experience: September 16, 2021

Cute T-Shirts!
August 17, 2021
Previous review

Cute T-Shirts!

Date of experience: August 17, 2021
Ohio
1 review
0 helpful votes
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Good Job
September 17, 2021
Updated review

Easy to use website. No problems with my order. On time delivery.

Date of experience: September 16, 2021

Easy to use website
August 13, 2021
Previous review

Easy to use website. No probs

Date of experience: August 12, 2021
California
1 review
0 helpful votes
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Oversized T-shirt
September 16, 2021

Frustrating when I got to payment. Paid with Pay Pal and address & name of person didn't transfer properly. Had to change it. Hope it is right because it has Arizona before city of Mesa. Never had this problem when paying with Pay Pa before!

Date of experience: September 16, 2021
Tennessee
1 review
0 helpful votes
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Poor quality
October 16, 2021
Updated review

The shirt was described as a sweatshirt but instead is some very lightweight synthetic fabric. It will need washing before I can wear it because there is a strong chemical smell. It also runs EXTREMELY LARGE... I am not sure it will be wearable.

I love the photos of the clothes that Lilicloth orders, but will not purchase from them again. A shame, they have some really cute graphics, but the reality is not what one expects.

Date of experience: September 16, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will strive to improve the quality of our services and products.


Shipping cost is a bit high
September 16, 2021
Previous review

Shipping cost is a bit high

Date of experience: August 17, 2021
Michigan
1 review
0 helpful votes
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Satisfied
September 16, 2021

But, there is always room for improvement.
Ordering was easy.

Date of experience: September 16, 2021
Arizona
1 review
0 helpful votes
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Enjoyed the variety and available selections.
I returned several items due to size issues and ordered additional items

Date of experience: September 16, 2021