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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Love the products but haven't gotten then al yet. Ordered several things but the one I needed most hasn't come yet.
Good selection. Checkout was a little convoluted, but finally figured it out. I ordered seven different items that all shipped at different times over the course of several weeks (about four weeks from the placement of the order to delivery of the last item). That wasn't a problem as I had hoped to spread out presenting the gifts to my wife throughout the month of October. The only concern I have with the products is the laundering labels that suggests most of the clothing be dry-cleaned. That was not mentioned in the catalog, but turned out not to be a problem. We washed them in the washing machine and just hung them up to air-dry rather than put them in the dryer. They turned out just fine using that process.
I have always found the sportswear on this website to be the most comfortable to wear. I have bought other brands online but it is not the same, I always come back!
It was difficult to get to the sweatshirt that I was interested in buying and then I had difficulty actually placing the order.
It was difficult to get to the sweatshirt that I was interested in buying and then I had difficulty actually placing the order.
The skirts were compressed but very comfortable to wear. The size chart on the website was very useful as it was the first time she tried on her clothes!
Couldn't get 15% off code to work, even though it said it was good on sale items
Shipping seems higher than most.
First time user very easy pricing seems good and quality thank you
Website was a little hard to navigate, but I love the products. The only problem I found was the sweatshirt I purchased that said "Don't be flattered I only look up to you because I'm short" was huge. I purchased 5 different tops, all in the same size, but the sweatshirt is way to big.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Arrived quickly and was impressed by the quality. I'm giving them as gifts.
I found some tee shirts for my daughters. Probably will be Christmas presents.
I ordered several tops... the ones with graphics printed on them... tee and sweatshirt tops. The size wasn't true to normal sizes and the material was cheap. I'm keeping the tops anyway, but probably won't order any more clothes from this shop.
Will see on the delivery, sizing and quality. It was fine
Checkout is junky. It ended up costing me $10 in extra shipping since it broke my order into 2 parts.
Otherwise a Normal shopping site. Quality less than what I expected. Sizes run larger than expected.
Pretended they were going to give some customer service on my shipping problem, but never did.
Sorry for the inconvenience!
Could you please send us the screenshot for your checkout problem to check?
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
It was just fine. It did take longer for my order to arrive than I had hoped.
Love the shirts and different styles. Thanks so much!
Easy to use website. No problems with my order. On time delivery.
Frustrating when I got to payment. Paid with Pay Pal and address & name of person didn't transfer properly. Had to change it. Hope it is right because it has Arizona before city of Mesa. Never had this problem when paying with Pay Pa before!
The shirt was described as a sweatshirt but instead is some very lightweight synthetic fabric. It will need washing before I can wear it because there is a strong chemical smell. It also runs EXTREMELY LARGE... I am not sure it will be wearable.
I love the photos of the clothes that Lilicloth orders, but will not purchase from them again. A shame, they have some really cute graphics, but the reality is not what one expects.
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will strive to improve the quality of our services and products.
But, there is always room for improvement.
Ordering was easy.
Enjoyed the variety and available selections.
I returned several items due to size issues and ordered additional items
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


One order can only get one discount.
All of the items in your order are final sale.
They can not be combined with any other discount or offer. All activities are mutually exclusive.
Thank you for your understanding.