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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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My best friend told me about this online clothing store, I loved it! The designs are very contemporary, it takes a little time to ship but it is worth it, the customer service is good, I will buy again for sure
Good. Had a little difficulty changing sizes. I also was unsure of the materials used.
Easy, and many colors to choose from, the colors were great
The options are unique. It takes longer but it is worth it.
Took a LONG time to receive and then the sizes were just wonky. The sleeves of the more costly top weren't even hemmed but just cut material. Don't waste your time or money...
Sept. 19,2021 I received 5 items from Lilicloth yesterday and 4 were not anything like I expected. One t`shirt had a typo on it (said Gould instead of could) and was supposed to be a small but fits my large size son. Another was supposed to be long sleeve but is 3/4 length, looks little like the picture, and it a weird shiny knit like one of the shirts made for swimming. The other 2 were also way too big and said cotton blend but are an acetate or rayon. One tag says machine wash, another says "dry clean only".
Please save your money or order from Shein where you can get fun, inexpensive clothes. Lilicloth is not worth it.
Had a difficult time checking out & used "chat" for help. Both Auroria & Akili said they could not help me. I told them I am 87 yrs old & needed to clear up some confusion, but neither were either interested or patient, or maybe not well trained. This is why I told them I will do without the blouses. Your email made it simple. Thx. Diane
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It was simple and quick, no delays and delivered on time
So far good but would have liked the products to arrive faster a couple were birthday gifts and didn't arrive on time
Easy! Great prices! I ordered two items at the same time, one came within 10 days, the other took a month……
Better-than-average experience, except... no matter how many times I go to MENS, when I pick a specific T-shirt design from a page of mens T-shirts it shows me a variety of colors - 75% of which are womens (or maybe just the picture is of the womens version?) and some of which aren't even T-shirts. Nobody else does this, it's hella confusing.
Update after receiving both T-shirts: prompt delivery and basically as-expected, but both shirts look like they are printed just SLIGHTLY crooked. A few degrees, not enough to make it worth returning them, just enough to bug me every time my eye catches it.
Great shirts! Lots of variety. Quick shipping. Hassle free. Everything went well and I will order again.
This is my first order and your products look great.
So far sorta good. I had a reunion with some friends and wanted to get sweat shirts for us to all wear together and they did not arrive on time for the event. I thought I had placed them in plenty of time. I do like the products but will have to mail them to my friends.
Confusing site. Shipping too high. Changed first order to one item to decide if I will use again. Though I was satisfied with my purchase I will not use again as I cannot justify spending $10 on a $25 purchase and I will not be bullied into making a larger purchase just to make shipping reasonable.
Sorry for the inconvenience!
Could you please send us more details about your complaint to check?
The shipping cost depends on the destination and the weight of the package.
In addition, international logistics are much more expensive than any domestic logistics.
Hope you can understand.
I found the website easy to navigate. Wide variety of products, but not all available in my size. Excellent quality and fast delivery.
I'm having trouble finding clothes on the web, but I bought two leggings here that stay in place, keep the center tight, and feel like butter. I would recommend 100/100 your leggings and other clothes!
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Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Sorry that you are not satisfied with the item(s).
Could you please send us your order number & some photos for the received items to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected].