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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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GB
1 review
0 helpful votes
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My best friend told me about this online clothing store, I loved it! The designs are very contemporary, it takes a little time to ship but it is worth it, the customer service is good, I will buy again for sure

Date of experience: September 20, 2021
Kentucky
1 review
0 helpful votes
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SHOPPING ONLINE
September 20, 2021

Good. Had a little difficulty changing sizes. I also was unsure of the materials used.

Date of experience: September 20, 2021
Illinois
1 review
0 helpful votes
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Easy, and many colors to choose from, the colors were great

Date of experience: September 20, 2021
Colorado
1 review
0 helpful votes
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I will order more
September 20, 2021

The options are unique. It takes longer but it is worth it.

Date of experience: September 20, 2021
Texas
1 review
0 helpful votes
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Took a LONG time to receive and then the sizes were just wonky. The sleeves of the more costly top weren't even hemmed but just cut material. Don't waste your time or money...

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 20, 2021
Miss W. Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number & some photos for the received items to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected].

Ohio
1 review
1 helpful vote
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LLilicloth Crappy clothes
September 20, 2021

Sept. 19,2021 I received 5 items from Lilicloth yesterday and 4 were not anything like I expected. One t`shirt had a typo on it (said Gould instead of could) and was supposed to be a small but fits my large size son. Another was supposed to be long sleeve but is 3/4 length, looks little like the picture, and it a weird shiny knit like one of the shirts made for swimming. The other 2 were also way too big and said cotton blend but are an acetate or rayon. One tag says machine wash, another says "dry clean only".
Please save your money or order from Shein where you can get fun, inexpensive clothes. Lilicloth is not worth it.

Date of experience: September 19, 2021
Arizona
1 review
0 helpful votes
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Happy with purchase
September 20, 2021

Easy shopping and convenient
Product were as described

Date of experience: September 19, 2021
New Hampshire
1 review
0 helpful votes
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Sizes not accurate
October 20, 2021

Had a difficult time checking out & used "chat" for help. Both Auroria & Akili said they could not help me. I told them I am 87 yrs old & needed to clear up some confusion, but neither were either interested or patient, or maybe not well trained. This is why I told them I will do without the blouses. Your email made it simple. Thx. Diane

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 19, 2021
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Please change to another browser like google chrome or use paypal to checkout.

If there is still any issue, please tell us what message is shown or email us the screenshot so that we can check and handle the issue.

California
1 review
0 helpful votes
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Just ok.
September 19, 2021

Fairly easy to navigate
Yes, site is easy to navigate.

Date of experience: September 19, 2021
Illinois
1 review
0 helpful votes
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Satisfied customer
September 19, 2021

It was simple and quick, no delays and delivered on time

Date of experience: September 19, 2021
Nevada
1 review
0 helpful votes
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So far good but would have liked the products to arrive faster a couple were birthday gifts and didn't arrive on time

Date of experience: September 19, 2021
Florida
1 review
0 helpful votes
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Great products!
September 19, 2021

Easy! Great prices! I ordered two items at the same time, one came within 10 days, the other took a month……‍

Date of experience: September 19, 2021
California
1 review
0 helpful votes
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Better-than-average experience, except... no matter how many times I go to MENS, when I pick a specific T-shirt design from a page of mens T-shirts it shows me a variety of colors - 75% of which are womens (or maybe just the picture is of the womens version?) and some of which aren't even T-shirts. Nobody else does this, it's hella confusing.
Update after receiving both T-shirts: prompt delivery and basically as-expected, but both shirts look like they are printed just SLIGHTLY crooked. A few degrees, not enough to make it worth returning them, just enough to bug me every time my eye catches it.

Date of experience: September 19, 2021
Ohio
1 review
0 helpful votes
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Excellent experience!
September 19, 2021

Great shirts! Lots of variety. Quick shipping. Hassle free. Everything went well and I will order again.

Date of experience: September 19, 2021
Colorado
1 review
0 helpful votes
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My First Order from Lilicloth
September 19, 2021

This is my first order and your products look great.

Date of experience: September 19, 2021
Tennessee
1 review
0 helpful votes
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So far sorta good. I had a reunion with some friends and wanted to get sweat shirts for us to all wear together and they did not arrive on time for the event. I thought I had placed them in plenty of time. I do like the products but will have to mail them to my friends.

Date of experience: September 19, 2021
New York
1 review
0 helpful votes
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Purchase
October 19, 2021

Confusing site. Shipping too high. Changed first order to one item to decide if I will use again. Though I was satisfied with my purchase I will not use again as I cannot justify spending $10 on a $25 purchase and I will not be bullied into making a larger purchase just to make shipping reasonable.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 19, 2021
Miss W. Lilicloth Rep
over a year old

Sorry for the inconvenience!

Could you please send us more details about your complaint to check?

The shipping cost depends on the destination and the weight of the package.

In addition, international logistics are much more expensive than any domestic logistics.

Hope you can understand.

Romania
1 review
2 helpful votes
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I found the website easy to navigate. Wide variety of products, but not all available in my size. Excellent quality and fast delivery.

Date of experience: September 19, 2021
GB
1 review
0 helpful votes
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I'm having trouble finding clothes on the web, but I bought two leggings here that stay in place, keep the center tight, and feel like butter. I would recommend 100/100 your leggings and other clothes!

Date of experience: September 19, 2021
California
1 review
0 helpful votes
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Product quality
September 19, 2021

Is OK@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Date of experience: September 18, 2021