Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Lilicloth

Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Lilicloth?
grey stargrey stargrey stargrey stargrey star

Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

We monitor reviews for authenticity

Sweden
1 review
0 helpful votes
Follow Denesse B.
Unfollow Denesse B.
Share Review
Report Review

Before I was skeptical of ordering from this boutique on the web. I had a chance. And it was worth every penny. Although the clothes are reasonably priced, the quality they offer is amazing. Sometimes though there is a delay in shipping. So you have to be patient, but the customer service is very friendly and helpful.

Date of experience: September 22, 2021
GB
1 review
0 helpful votes
Follow Shauna T.
Unfollow Shauna T.
Share Review
Report Review

I bought online here a couple of very nice and high quality accessories, good packaging. I am very satisfied!

Date of experience: September 22, 2021
Florida
1 review
0 helpful votes
Follow Mary O.
Unfollow Mary O.
Share Review
Report Review

Lilicloth Halloween tees
September 22, 2021
Updated review

I was very pleased with the quality and sizing of the tees. I just took a long time for them to arrive, which I know is a problem with a lot of companies at this time and is beyond your control. I would definitely order products again.

Date of experience: September 22, 2021

Jedi pullover
January 28, 2021
Previous review

I really like the softness of the top and the color. I ordered a small and it ran a little big, but it is so comfortable.

Date of experience: January 28, 2021

Site easy to nagivate and user friendly
January 7, 2021
Previous review

Site easy to nagivate and user friendly.

Date of experience: January 7, 2021
Georgia
1 review
0 helpful votes
Follow Anthony H.
Unfollow Anthony H.
Share Review
Report Review

Halloween
September 22, 2021

Shipment took longer than expected but it finally showed up.

Date of experience: September 22, 2021
Wyoming
1 review
0 helpful votes
Follow Karen E.
Unfollow Karen E.
Share Review
Report Review

It was good. Loved the bracelets. It was hard to find customer service number.

Date of experience: September 21, 2021
New York
2 reviews
0 helpful votes
Follow Helen M.
Unfollow Helen M.
Share Review
Report Review

Ok
September 21, 2021

The website is fairly easy to use and has lots of nice stuff.

Date of experience: September 21, 2021
Virginia
1 review
0 helpful votes
Follow Ruth M.
Unfollow Ruth M.
Share Review
Report Review

My Review
September 21, 2021

I love the "statements." Great looking clothes, great colors, but they do run small and they are baggy. The shoes also run small. I have gotten many compliments and enjoy wearing them.

Date of experience: September 21, 2021
Oklahoma
1 review
0 helpful votes
Follow Kimberly F.
Unfollow Kimberly F.
Share Review
Report Review

Wrong color and size.
September 21, 2021

My phone went back to the original settings. I changed the size to 3x and the color to blue. The order went back to the original settings when I ordered.

Date of experience: September 21, 2021
New York
1 review
0 helpful votes
Follow Betty D.
Unfollow Betty D.
Share Review
Report Review

Nice styles
September 21, 2021

Easy, quick; hey looked like a good buy for the price, but the quality is just not there, very skimpy, not true to size at all

Date of experience: September 21, 2021
Texas
1 review
0 helpful votes
Follow Karen I.
Unfollow Karen I.
Share Review
Report Review

Not all the items were true to size.
September 21, 2021

I ordered small and medium sizes, some of my items could have fit a toddler, others were about a 3X. ONLY 3 of the 9 items i ordered were true to size

Date of experience: September 21, 2021
California
1 review
0 helpful votes
Follow Nicole V.
Unfollow Nicole V.
Share Review
Report Review

Well made clothing
September 21, 2021

Excellent products and prices! Very unique styles.

Date of experience: September 21, 2021
GB
1 review
0 helpful votes
Follow Stacy N.
Unfollow Stacy N.
Share Review
Report Review

I received my order on time, a nice executive style pants, and it was as expected, so I am satisfied and I hope to make purchases with your website again!

Date of experience: September 21, 2021
Switzerland
1 review
0 helpful votes
Follow Yois C.
Unfollow Yois C.
Share Review
Report Review

I have made two purchases online here I have not found any problem. Both items (a pair of sandals and a business style dress) were as described and arrived on time. It is cheap but without losing quality, so I am happy to recommend it.

Date of experience: September 21, 2021
California
1 review
0 helpful votes
Follow Dorothy U.
Unfollow Dorothy U.
Share Review
Report Review

The website was a joy to shop on. I found Christmas presents already, yea. Shipping was not very long at all. Lots of options.

Date of experience: September 21, 2021
Pennsylvania
2 reviews
0 helpful votes
Follow Anna C.
Unfollow Anna C.
Share Review
Report Review

First time user
September 21, 2021

Easy and quick and hopefully secure. Don't have time to write more

Date of experience: September 21, 2021
Kentucky
1 review
0 helpful votes
Follow Anna H.
Unfollow Anna H.
Share Review
Report Review

Not happy with quality
September 21, 2021

Articles received are cheap, thin version of items in ad.

Date of experience: September 21, 2021
Minnesota
1 review
0 helpful votes
Follow Sharon L.
Unfollow Sharon L.
Share Review
Report Review

Review
September 21, 2021

Sizes on one group of shirts do not seem to match size chart

Date of experience: September 21, 2021
Australia
1 review
1 helpful vote
Follow Daina G.
Unfollow Daina G.
Share Review
Report Review

What the actual...
October 21, 2021

Barely recognize the clothing that arrived from the order. I had to look at the sight to see what was going on. The material of the clothing was nothing like pictured. Photo showed a vintage wash T shirt, reality was a cheap polyester rag. Another photo of a blouse showed beachy crinkled linen look. Reality was again a nasty polyester square cut box with fake buttons (no actual button holes).
Refund NOW! PS had to give a 1 star rating because the review wouldn't submit without it

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 20, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected].

California
1 review
0 helpful votes
Follow Danny W.
Unfollow Danny W.
Share Review
Report Review

Very impressed with this website. I bought a dress, the size small in the previous order, although it fits me, the M is roomier. As for the pants, there is a bit of room to stretch in the crotch area. I got this for a workout and it's definitely squat proof. The top also fits very comfortably. I'm small but my shoulders are fairly broad so I prefer the way the M fits. I usually wear a UK size 6-8 or an xs or s. Therefore, I would recommend wearing this one for a more comfortable fit. It took 18 days to arrive from the order date.

Date of experience: September 20, 2021
Texas
1 review
0 helpful votes
Follow Karen T.
Unfollow Karen T.
Share Review
Report Review

Good shopping experience
September 20, 2021

Easy shopping with lots of selection and great prices

Date of experience: September 20, 2021