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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Florida
1 review
0 helpful votes
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Difficulty adding items to cart
October 24, 2021
Updated review

Difficulty adding items to cart; required several attempts to get correct quantities & sizes

Date of experience: September 24, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.


Difficulty adding items to cart; required several attempts...
October 9, 2021
Previous review

Difficulty adding items to cart; required several attempts to get everything

Date of experience: September 9, 2021
Louisiana
2 reviews
9 helpful votes
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Sizes run small
September 24, 2021

Nothing fit well and everything need to be dry cleaned

Date of experience: September 24, 2021
New York
1 review
0 helpful votes
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Cute but small n cheap
September 24, 2021

Easy to shop, prices appear good but sizes are very small for USA. Quality nowhere near as pictured.

Date of experience: September 24, 2021
Florida
1 review
0 helpful votes
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Too hard to get free shipping if buying any sale items. Also, tab back doesn't bring you back to where you left off. I am also reluctant to spend too much because my experience in the past and online reviews indicate VERY POOR delivery - long delays in shipping and poor tracking.

Date of experience: September 24, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your order HBKQD00419320 was shipped.

It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Texas
1 review
0 helpful votes
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Unsatisfactory
September 24, 2021
Updated review

Shopping was slow. Very poor quality. Out of 11 shirts only 3 fit.
Will not buy from you again.

Date of experience: September 23, 2021

Pretty good
September 23, 2021
Previous review

Pretty good

Date of experience: September 23, 2021
Arizona
1 review
0 helpful votes
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Materiel is very soft!
September 23, 2021

Receiving my order took a little long but the material is super software! Easy to review and order!

Date of experience: September 23, 2021
Indiana
1 review
0 helpful votes
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Unique Products
September 23, 2021

My wife loved her shirts. I thought shipping was high for two week delivery.

Date of experience: September 23, 2021
GB
1 review
1 helpful vote
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I was so nervous about getting my dress online. I thought it would look nothing like the original image. But they did a good job on this website, thanks

Date of experience: September 23, 2021
California
1 review
0 helpful votes
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BUYER BEWARE!
September 23, 2021

Very disappointed in the quality of all of the items. Also, the sizes ran small, and every one of the items reeked of stale cigarette smoke. CAN'T RETURN THEM... as they apparently must be returned to CHINA... rendering returns to be too costly! IF YOU ARE THINKING ABOUT BUYING FROM THIS SITE... READ THE REVIEWS! Unfortunately for me... I didn't read the reviews... NEVER will I shop this site again!

Date of experience: September 23, 2021
GB
1 review
0 helpful votes
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I have used the online service of this website several times, and my experience is very positive, good prices and good quality especially in their clothes, I bought for my friends and they are delighted! Thank you

Date of experience: September 23, 2021
Minnesota
1 review
0 helpful votes
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Difficult to find sayings I liked a second time, the site was not searchable

Date of experience: September 23, 2021
New Jersey
1 review
0 helpful votes
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Tops Are Really Cute
October 23, 2021

It's difficult to go from one screen to the nex & back again at least for me. I'm not very tech savvy maybe because I'm 74 years old & technical knowledge is not built in my DNA. Lol

Date of experience: September 23, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

New York
1 review
0 helpful votes
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I'm going to shiver! Brrrrrrr
September 23, 2021

It's fabric is a thinnish polyester, not at all like a "true" thick sweatshirt. The picture and printing are very colorful and nicely done. It truly is not made with normal sweatshirt fabric. (Cotton Blend). Disappointed Patty

Date of experience: September 22, 2021
Nevada
2 reviews
1 helpful vote
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WILL NOT PURCHASE AGAIN.
September 23, 2021

I DID NOT BUY A SMALL. I BOUGHT A XXL. PLEASE VERIFY AS SUBORDER SAYS SIZE S.
The size was corrected. The sweatshirt has arrived, and the black color seems obviously faded. It is unlike any other black top I have ever bought. The material appears to be somewhere between that of a sweatshirt and a T-shirt, obviously light weight. There wasn't any paperwork included in the packaging. My opinion is that they don't want product returned. I had intended to buy 2 more sweatshirts, but will not purchase from this company again. The picture did not match what I received due to the off color of the fabric and the quality of the fabric.

Date of experience: September 22, 2021
Washington
1 review
0 helpful votes
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Tshirts
September 23, 2021

Had a hard time selecting submit on items. Then received 2 of 3 items but no communication as to when third item would arrive

Date of experience: September 22, 2021
Texas
1 review
0 helpful votes
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Halloween Shirt
September 22, 2021

So many cute items to choose from. Received in a timely manner. Received lots of compliments.

Date of experience: September 22, 2021
Illinois
1 review
0 helpful votes
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Everything I ordered was FABULOUS!
September 22, 2021

Fabulous & 2nd time ordering. Everything i ordered made my family laugh & they Loved their shirts

Date of experience: September 22, 2021
Florida
1 review
0 helpful votes
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Love Lilicloth
September 22, 2021

My beautiful dress came in a lovely bag with a nice personal note. Fits great & the colors are stunning. Thank you for the dress & I will order in the future.

Date of experience: September 22, 2021
Alabama
2 reviews
0 helpful votes
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Bait and switch
October 22, 2021

$23.99 was the stated value of my purchase... when I went to the payment screen there was np other option but to use Pay Pay. So like a jackass I did. Even tho I input my credit card information (thru Pay Pay). When I got my receipt printed out it turns out that the final charge was 33.98. Either this was a bait and switch, or using the only available payment method (PP), cost me $9.99.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Could you please send us your order number to check for you?

The 9.99 USD might be the shipping charge.

If you run into any issues, please do not hesitate to contact us at [email protected].

Kentucky
1 review
0 helpful votes
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Review
October 22, 2021

Site a little hard to move around. Sizes seemed to be small. More detail needed on product, purchased something that needs dru cleaning according to label. Would not have purchased if I new

Date of experience: September 22, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry for the inconvenience!

Could you please send us the screenshot for your problem to check?

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.