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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Difficulty adding items to cart; required several attempts to get correct quantities & sizes
Difficulty adding items to cart; required several attempts to get everything
Nothing fit well and everything need to be dry cleaned
Easy to shop, prices appear good but sizes are very small for USA. Quality nowhere near as pictured.
Too hard to get free shipping if buying any sale items. Also, tab back doesn't bring you back to where you left off. I am also reluctant to spend too much because my experience in the past and online reviews indicate VERY POOR delivery - long delays in shipping and poor tracking.
Thank you for your feedback and sorry for the inconvenience.
Your order HBKQD00419320 was shipped.
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Shopping was slow. Very poor quality. Out of 11 shirts only 3 fit.
Will not buy from you again.
Receiving my order took a little long but the material is super software! Easy to review and order!
My wife loved her shirts. I thought shipping was high for two week delivery.
I was so nervous about getting my dress online. I thought it would look nothing like the original image. But they did a good job on this website, thanks
Very disappointed in the quality of all of the items. Also, the sizes ran small, and every one of the items reeked of stale cigarette smoke. CAN'T RETURN THEM... as they apparently must be returned to CHINA... rendering returns to be too costly! IF YOU ARE THINKING ABOUT BUYING FROM THIS SITE... READ THE REVIEWS! Unfortunately for me... I didn't read the reviews... NEVER will I shop this site again!
I have used the online service of this website several times, and my experience is very positive, good prices and good quality especially in their clothes, I bought for my friends and they are delighted! Thank you
Difficult to find sayings I liked a second time, the site was not searchable
It's difficult to go from one screen to the nex & back again at least for me. I'm not very tech savvy maybe because I'm 74 years old & technical knowledge is not built in my DNA. Lol
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It's fabric is a thinnish polyester, not at all like a "true" thick sweatshirt. The picture and printing are very colorful and nicely done. It truly is not made with normal sweatshirt fabric. (Cotton Blend). Disappointed Patty
I DID NOT BUY A SMALL. I BOUGHT A XXL. PLEASE VERIFY AS SUBORDER SAYS SIZE S.
The size was corrected. The sweatshirt has arrived, and the black color seems obviously faded. It is unlike any other black top I have ever bought. The material appears to be somewhere between that of a sweatshirt and a T-shirt, obviously light weight. There wasn't any paperwork included in the packaging. My opinion is that they don't want product returned. I had intended to buy 2 more sweatshirts, but will not purchase from this company again. The picture did not match what I received due to the off color of the fabric and the quality of the fabric.
So many cute items to choose from. Received in a timely manner. Received lots of compliments.
Fabulous & 2nd time ordering. Everything i ordered made my family laugh & they Loved their shirts
My beautiful dress came in a lovely bag with a nice personal note. Fits great & the colors are stunning. Thank you for the dress & I will order in the future.
$23.99 was the stated value of my purchase... when I went to the payment screen there was np other option but to use Pay Pay. So like a jackass I did. Even tho I input my credit card information (thru Pay Pay). When I got my receipt printed out it turns out that the final charge was 33.98. Either this was a bait and switch, or using the only available payment method (PP), cost me $9.99.
Thank you for your feedback and sorry for the inconvenience.
Could you please send us your order number to check for you?
The 9.99 USD might be the shipping charge.
If you run into any issues, please do not hesitate to contact us at [email protected].
Site a little hard to move around. Sizes seemed to be small. More detail needed on product, purchased something that needs dru cleaning according to label. Would not have purchased if I new
Sorry for the inconvenience!
Could you please send us the screenshot for your problem to check?
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.