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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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The quality and subject matter were great. The turnaround time to receive it was a little slow, but it was as promised. I'd buy from here again.
1st Time ordering. Everything went well. Happy with quality of product.
I think you should inform people that it is in USD right up front and not have to wait until final checkout.
Also, totally frustrated with the delivery- if it was clear as to how to track packages (in english) and we were given an idea up front, how long it would take, it would have been better. This should be done in the preamble BEFORE one pays for the item.
The shirts are sized a bit big and kind of cheaply put together but ok and I thought they were going to be sweat shirts. Other purchases have been better.
Loved the items offered and even got a good laugh. Wish I could buy more but will in the future
Good products and reasonable prices. I received my order in a reasonable amount of time. Everyone likes and wants shirts when they see them.
This is my second time to purchase items. With the exception of two final sale items, one arrived damaged with 4 cuts at the bottom of the T shirt and one was too large to be considered a size small which was ordered. I was was very pleased with the remainder of the items. I have noticed some items are very good quality and some are of minimal quality. The quality and the sizing are not consistent.
The top of my sparkly dress is AMAZING, I love it. The dress is actually quite thick and made of good material, however it needs ironing at first, jajaja
Good, however never know what size to order. Sizing not true to size. I have received several items that I sized up 2 sizes and yet they compare to an XL.
Quick & easy. It did take some time to come in the mail but worth it.
My order for 4 blouses has arrived. The size was true to shape. And the quality was excellent. I will not buy clothes anywhere else on the internet
The item looked different in photo online. I don't like the color.
Maybe Chinese workers can't tell the difference in wording of the item? I dunno, I don't speak Mandarin at the same time, but i ordered sweatshirt with one saying and received sweatshirt with another saying. Just um, weird.
The photos in you online ad are not what I received. The product was too small for the size I ordered and return shipping was a joke. I kept getting emails with % discounts off my price to encourage me to keep the item instead of a return label. It would have cost me more than the item was worth to return because it would have had to go back to China.
Sizing info very useful and accurate - everything fit as expected.
Great selection and prices. Am currently waiting for a return authorization, so hope this comes in time to return the items. Items were fine, just wrong sizes. Was surprised that it took almost two weeks to receive the items.
Great service - Did not like the stenciling on the 2 sweatshirts was kind of cheap looking.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Your claim/complaint/feedback is very important to us and to our designers.
We will do our best to address your concerns and serve your fashion needs.