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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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I was checked out before I even saw a prompt for the discount code!
I was checked out before I even saw a prompt fir the discount code!
A little hard to navigate but I managed. The shipping situation makes things a little dicey, but everything finally arrived.
A little hard to navigate but I managed.
Ordering was fine and shirts were very good. Just slow. Ordered on December 11th - promised 12-15 day delivery which I suppose under the Covid/Christmas/Supply Chain world we live in was to be expected. Got 2/3 of my order on December 27th and the final shirt on January 10th.
Pretty easy. I'm anxious to see how delivery goes.
Didn't get my discount for my first order when I used the code!
GREAT SELECTION! Half the blouses I bought were cut WAY WAY TOO LARGE! I look like a COMIC CHARACTER! My husband wears a size LARGE. I measured his T shirts and laid out the ones I purchased from you over his and they were sightly larger than his size LARGES. The ones I purchased were for me and a size SMALL. I can possibly take them in, but not before Christmas! TOO BAD!
Took a longer to receive than promised. No emails that it had been sent, a delay.
Easy to navigate the site and the products are beautiful.
Asy to see items, easy to fill out the shipping form, and PayPal makes it easier!
The sweatshirt arrived, but was more like an XL than a M in size. When I contacted Lilicloth for how to return/exchange the shirt, I was informed that I would need to pay the return freight to China, and then wait a number of weeks until all the charges would settle and I could order a smaller size. Not acceptable!
All is well don't need much more explanation keep up the good work
Delivery of product takes to long. 3.5 weeks from order date to actual delivery.
Very pleased with the design and quality of this product. Enjoyed viewing the many choices of clothing. Beautiful designs and prices reasonable
Shipping costs are very high and only declared at end!
Dear customer,
Shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping service for orders reaching a certain amount (excluding pre sale items and final sale items).
So when your order amount is less than the certain amount you`ll be charged the shipping fee. Hope for your understanding.
Thank you for your feedback and sorry for the inconvenience.
We will keep improving our service.
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected].
First time customer. Took over 5 weeks for delivery & tracking was pretty much useless regarding delivery info. Would not recommend this company.
Thank you for your feedback and sorry for any inconvenience caused.
As we check, your parcel was delayed as it was held at customs. We do apologize for this issue.
Norally:
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 12-15 Business Days.
And for the email reply issue, we found that we had replied to your email in 15 hours. Could you please double check the spam emails in this case?
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
First time customer. Ordering went smoothly. Love my selections.
Let's see if it lands by Christmas. Nope but OK. We have a much loved Tuxedo cat and it greatly resembles him.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Sorry that the items are not suitable for you.
Size of different items from different designer would be different.
For choose size. We recommend you use “Size chart “ to better determine your ideal size, because sizing varies between our items.
”Size Chart” with detailed product measurements is included on each product page.
Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
Thank you for your feedback and sorry for the inconvenience.
We will keep improving our service.
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected].