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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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The products were ordered December 1st, they arrived December 31st. Ordering a Christmas sweater doesn't really work when Christmas is almost a week over when the sweater arrives.
Quick, efficient, hope the merchandise lives up.
Shipping cost is too high! I will check the shipping cost before I OK the order next time.
The only problem was what I was going to order. But I found some tops and sweatshirts that appealed to me.
Very good. I only gave 4 stars (I NEVER give full stars on anything) because no one or anything is perfect!
Had trouble fa la la la la, la la la
I am not happy with the whole thing, the thing.
Wonderful. You had the product I wanted and, she didn't know it, but she did, also,
The reason for this low rating is because I tried to back up in the process, could not, lost the cyber Monday discount and could not retrieve that. Man!
The entire order has been handled to my full satisfaction.
Website ist sometimes a little confusing.
After placing an article into the cart, I cannot continue viewing on the page, i was before. I had to return to the first page of the category, I wanted to see.
The quality tends to not be as good as it looks in the photos... even magnified photos. It tends to be quite light, synthetic material, even if it says "cotton blend".
Sizes are about 2 smaller than N. America, so order larger.
Good customer service and quick delivery.
Great trade simple site to make purchase good communication
This is my first time ordering but was happy with what I purchased
I was so confused. Very confused… by all these games you play with discounts. Just put the discounts on at the end. Dont make me try multiple discounts to get the best deal. I was about to trash this whole thing out of frustration. Dont make it so complex.
I ended up getting a item i didnt want due to the stressful ordering process. Also, i received 1/2 order before christmas and other items after christmas. Quality is below avg but acceptable for short term wear.
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I was so confused. Very confused… by all these games you play with discounts. Just put the discounts on at the end. Dont make me try multiple discounts to get the best deal. I was about yo trash this whole thing out of frustration. Dont make it so complex.
I waited quit a while for my order it came in two different packages and one of my shirts was totally not finished. The neck, sleeves and around the bottom were not hemmed. Also, I ordered five different sweatshirt type shirts, all the same size and one was totally not the same size. I cannot comfortably wear it and the others fit. So basically I can wear three of the five I ordered. NOT GOOD! Won't order again.
First, my items arrived well after Christmas. It was pointed out that there could be delays on the site, but not after Christmas delays. Second the material of my product was not what I expected. But I don't blame lillicloth. I blame myself for expecting high quality from a not well known source. Lesson learned.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
A little worried because the items came separately, even the one that I ordered 2 of.
I ordered a shirt for Christmas on December 4 for a Christmas present but it didn't arrive until December 29th. The company never contacted me about the delivery issue. I had to contact them and their only response was to give me the USPS tracking number which I then had to track on my own. Product was nice when I finally received it.
Thank you for your feedback and sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Recently parcels have been stuck at customs due to severe customs check as Christmas was approaching. We do apolgize for this issue and next time we will inform our customers of the delay issue.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
A little confusing on payment method & who was actually the seller. Delivery took way to long and concerned me if I had been scammed. I was delighted when my merchandise finally arrived.
It is very difficult to maneuver from shopping cart, back to shopping. It takes too long and you always end up in women's shirts, for some reason!
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and sorry for any inconvenience caused.
Would you please email us a picture of the wrong item you received so that we can handle this issue for you?
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!