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LightUp Reviews Summary
The company enjoys a strong reputation for its product quality and effective customer service, with many customers praising the reliability and brightness of the lighting solutions offered. Quick shipping and a user-friendly website further enhance the positive shopping experience. Customers frequently commend the responsive and professional support, particularly in resolving issues swiftly. While there are occasional concerns regarding shipping damage, the company demonstrates a commitment to rectifying such problems promptly. Overall, customer sentiment is largely favorable, indicating a solid foundation for repeat business and continued customer loyalty.
This summary is generated by AI, based on text from customer reviews
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Shopping online was quick and easy. I will definately use your website in the future.
Package arrived broken, I called and called customer support with no answer. I emailed and asked how to proceed with a very vague response. I left a voicemail to ask what the procedure is to get the light replaced and told them how frustrated I was, someone called me within the day. Finally got a plan to replace the light, waiting on replacement now hoping the light doesn't get broken during shipping again.
Overall very satisfied with product and packing. The delivery tracking was rather confusing and somewhat non-standard. Not a major issue but the difference between 4 and 5 stars.
Very nice light, good light spread, I would recommend
So far easy shopping. They have many products to choose from. No problem with check out or payment!
The lights thar were purchase worked out well
Wasn't happy with the 4ft to cheap looking for kitchen but that was my fault should gotten a more expensive one
LightUp did an excellent job. The ordering process was simple. The product was delivered ahead of schedule. And the lights exceeded my expectations.
Fair price and no shipping cost is a plus. The lights were all taped together...! I received them broken inside the package. Most of them did not work. The ones working turned off after 10mins. Wondering if this happens to LED lights as well?
Dear Gopal, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Fair price and no shipping cost is a plus
Very helpful. Thank you and I will use you in the future.
We asked to get a quote for the roof line and some small trees. After the installation, we were stunned that ONLY the front edge of house (not sides) was done. When we inquired about why the rest of the roof wasn't done, they said this was called "RIDGE" line", not "ROOF" line. Unless you are in the roofing business, I'm not sure how you would know to ask for this?! The company claimed the picture attached to the quote showed where the lights would be. The picture just showed a light-yellow line that extended several inches beyond the house... clearly lights couldn't go where the line was placed but we didn't think much of it because the quote clearly said roof line. Even if this meant only the edge of the house, why wouldn't the sides of the house be included? Just be sure to use RIDGE LINE if you want more than just the front edge of your house.
The installed lights looked good, but wow, we paid three times the amount quoted!
Dear Patti, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
One of the lights arrived perfect. The other was dented in shipping. But we put it up anyway as it wasn't too awful and we were desperate for lighting in our dining area.
Dear Dona, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Easy to find items and pay for purchase. Wish shipping was free without spending $100
Good rate but you can buy if you want it after 2 weeks. Website doesn't tell you the right info about delivery
Dear Zeeshan, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.
I have not installed any of these tubes yet but will next week.
From the business
Lightup offers thousands of LED lighting products, including bulbs, spots, downlights, T8 and T5 tubes, high bays, low bays, panel lights and more. LED saves you money, save even more with our free shipping and low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Justin, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!