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LightUp Reviews Summary
The company enjoys a strong reputation for its product quality and effective customer service, with many customers praising the reliability and brightness of the lighting solutions offered. Quick shipping and a user-friendly website further enhance the positive shopping experience. Customers frequently commend the responsive and professional support, particularly in resolving issues swiftly. While there are occasional concerns regarding shipping damage, the company demonstrates a commitment to rectifying such problems promptly. Overall, customer sentiment is largely favorable, indicating a solid foundation for repeat business and continued customer loyalty.
This summary is generated by AI, based on text from customer reviews
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Wish shipping was just a little faster but for the price your can't complain. Bought 3 for less than the cost of 1 at Home Depot.
We wired these shades onto our Hyperlite high bay LEDs in our barn and they are great to cut the glare.
The light came in, we installed it for a client and they LOVED how bright it was... And no changing lightbulbs!
We were impressed with the quick delivery and how it lit the garage up
Work perfect for my arcade cabinets. Exactly as described and exactly what I needed
It was a good experience buying these products from lightup
Shipment required an "appointment" and I tried to set it up twice by online chat and three times by phone, and the first two dates came and went and the item did not show. The third time I was told that the apointments are made with the expectation that they would have it in stock but if they don't the appointment is canceled. But when it was canceled I was not notified. And I don't understand why I need to make an appointment, just deliver it. And when it comes into stock, just deliver it. The system used to schedule without tying to physical existing inventory is stupid.
After 2 emails and 2 customer service messages I finally received a call andf everything was worked out.
Dear Craig, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I had a problem with the light and call to customer service resulted in an immediate response. They contacted the light company and a replacement is on the way. Very satisfied.
The shopping experience was swift, complete, and painless. The lamps were delivered as promised and look to be what I was expecting. I have not put any in service yet because the 2 that I need to replace first are in a place that requires the use of an extension ladder and the weather has not been cooperating.
It Traveled a long way. Replacing the cracked plastic cover was more simple than a trans-Atlantic exchange
PayPal payment declined 2X. Had to pay another way. This happens sometimes when I order transatlantic. Frustrating
Quick and easy experience including the ordering program and the quick delivery
I like the way it works and the price was pretty good
Excellent product, prompt delivery and number one customer services.
Once I figured out that the on/off button needed to be up for on (seems backwards), it works great! Excellent light for the flag!
Wished site had more technical info- like if dimmable what type of dimmer is compatible with the lights, and whether one dimmer can support all three lights etc
Site did not properly indicate that I had to select an option - site should have the drop box near the area where further action is required in order to be able to submit the order
I placed an order for some LED lights to replace our 4 ft T8's and it was just so easy to find exactly what I needed. The order shipped quickly and arrived on time. It was packed in a way that the lights wouldn't break. 5 stars all the way.
From the business
Lightup offers thousands of LED lighting products, including bulbs, spots, downlights, T8 and T5 tubes, high bays, low bays, panel lights and more. LED saves you money, save even more with our free shipping and low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bentley, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better. If this still doesn't resolve the issue, please contact our Customer Service Department at [email protected] and we will respond as soon as possible. We appreciate your feedback very much, as it helps us do better.