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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Здравейте давам 3 звезди защото много се бавят доставките,пишат се едни срокове, а те изобщо не сеспазват и размерите не отговарят,от последната доставка искаx да върна единия продукт защото неработи,а не ми прие изобщо билета,малко е сложно това
J'ai acheté des produits et je suis satisfaite. S'il y a un problème avec un arcticle, le service à la clientèle est satisfaisant. Il t'offre des rabais sur tes futurs achats. La livraison est quand même rapide, le délai est d'environ 2 semaines tout au plus.
Déjà trois achat et pas de soucis, je recommande. Je prévoie encore d'autres achats pour la période plus chaude
Everything I order was perfect the right size thank you 😊
Package received consistent with the photo, nothing to complain about
I purchased 11 products & everything was of great quality, better than I expected, the prices are so reasonable, there was a small issue and the support staff was amazing, they solved the issue so fast, I was so impressed, overall experience 10 out of 10, I recommend to anyone looking for quality products at reasonable prices.
Unfortunately I used the sizing chart that they provided and it was way off, like two sizes off. After waiting for a couple of weeks to receive the pants I was so disappointed that I cleared out the additional 20+ items I was going to order. If they can't get something as direct as to get the sizes correct, how can I trust them to get anything else right. Sorry I ever ordered from them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102335090 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have purchased many items for myself my wife and my family. Never been disappointed.
The shirt I ordered was too small. I wanted to exchange it but when I got to the Return or Exchange button on the website, it only addressed Returns not how to Exchange something. Additionally, if something needed to be returned or exchanged it had to be done within two weeks of ordering it. For me this would have been Xmas day when the gift had just been unwrapped! Do not order anything from this site, the quality is not that good and the return or exchange policy is unreasonable.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102326469 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
An order was cancelled but I am still waiting for your company to refund my money. Your customer service is nonexistent. Follow your return direction to the letter only to have your submit button not work. Tried it multiple times. You do not provide a number or other way to contact you. Terrible customer service!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102326480 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have purchased a number of tee shirts and every one fit perfect, wash great and are very well made.
The lettering on the tee shirts is very well made has been washed numerous times and is as good as new. I would recommend this product to anyone.
The internal packaging was destroyed but fortunately the outer plastic bag held everything together. Very lucky that there was no damage to the boots.
The main material of the dress is like a piece of silky black handkerchief which is totally different from the picture. It would cling and hitch or tear very easily and looks very very cheap fabric. I couldn't find a way to return this because I'll never wear it and I showed my friends who order online often and they wouldn't wear it either.
J'ai eu une bonne expérience avec Lightinbox, j'ai acheté beaucoup de choses, vraiment beaucoup!
Certains articles étaient de bonne qualité et à des prix très resonnable mais d'autres n'étaient pas bons mais quand tu fais une réclamation,le service à la clientèle est la pour aider. Je ne regrette pas d'avoir connu Lightinbox
Une belle expérience avec Lightinbox
Parfois les articles sont de bonnes qualité et à des prix très compétitifs mais parfois les articles ne correspondent pas vraiment à ce qui est décrit sur le site.mais en général Lightinbox est un site très fiable et de confiance.
Need to know how to do Returns, this is not indicated on the website!
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.
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Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102335065 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox