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LightInTheBoxReviews 13,761

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Tres professionnelle
January 16, 2024

Super service bonne communication bon service apres vente

Date of experience: January 16, 2024
Bulgaria
1 review
0 helpful votes
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Забавени поръчки
January 16, 2024

Здравейте давам 3 звезди защото много се бавят доставките,пишат се едни срокове, а те изобщо не сеспазват и размерите не отговарят,от последната доставка искаx да върна единия продукт защото неработи,а не ми прие изобщо билета,малко е сложно това

Date of experience: January 16, 2024
Canada
1 review
0 helpful votes
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J'ai acheté des produits et je suis satisfaite. S'il y a un problème avec un arcticle, le service à la clientèle est satisfaisant. Il t'offre des rabais sur tes futurs achats. La livraison est quand même rapide, le délai est d'environ 2 semaines tout au plus.

Date of experience: January 16, 2024
Canada
1 review
0 helpful votes
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Heated scarf
January 16, 2024

Good product keeps you comfortable during cold walks

Date of experience: January 16, 2024
France
1 review
0 helpful votes
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Très satisfaisant
January 16, 2024

Déjà trois achat et pas de soucis, je recommande. Je prévoie encore d'autres achats pour la période plus chaude

Date of experience: January 16, 2024
Canada
1 review
0 helpful votes
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Everything I order was perfect the right size thank you 😊

Date of experience: January 16, 2024
Canada
1 review
0 helpful votes
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Good
January 16, 2024

Satisfied with product and post order customer service.

Date of experience: January 16, 2024
Iceland
1 review
0 helpful votes
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Exelend
January 16, 2024

My experience is very god i am very satisfide fór every thing that i haf bouth from Light in the box
Thank you 😁

Date of experience: January 16, 2024
Belgium
1 review
0 helpful votes
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Tshirt 3D
January 16, 2024

Package received consistent with the photo, nothing to complain about

Date of experience: January 16, 2024
Canada
1 review
0 helpful votes
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Great experience
January 16, 2024

I purchased 11 products & everything was of great quality, better than I expected, the prices are so reasonable, there was a small issue and the support staff was amazing, they solved the issue so fast, I was so impressed, overall experience 10 out of 10, I recommend to anyone looking for quality products at reasonable prices.

Date of experience: January 16, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102335065 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

California
1 review
0 helpful votes
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White and Black pants for men
January 16, 2024

Unfortunately I used the sizing chart that they provided and it was way off, like two sizes off. After waiting for a couple of weeks to receive the pants I was so disappointed that I cleared out the additional 20+ items I was going to order. If they can't get something as direct as to get the sizes correct, how can I trust them to get anything else right. Sorry I ever ordered from them.

Date of experience: January 16, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102335090 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Nevada
1 review
0 helpful votes
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I have purchased many items for myself my wife and my family. Never been disappointed.

Date of experience: January 16, 2024
Israel
1 review
0 helpful votes
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10
January 16, 2024

אני נוהגת להזמין מהאתר לפחות פעם/פעמיים בחודש ותמיד האפליקציה קלה לתיפעול והמשלוח מגיע במהירות ומתאים בול להזמנה עצמה

Date of experience: January 16, 2024
District of Columbia
1 review
0 helpful votes
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Shirt for son for Christmas
January 15, 2024

The shirt I ordered was too small. I wanted to exchange it but when I got to the Return or Exchange button on the website, it only addressed Returns not how to Exchange something. Additionally, if something needed to be returned or exchanged it had to be done within two weeks of ordering it. For me this would have been Xmas day when the gift had just been unwrapped! Do not order anything from this site, the quality is not that good and the return or exchange policy is unreasonable.

Date of experience: January 14, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102326469 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

New Jersey
1 review
0 helpful votes
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No way to do business
January 14, 2024

An order was cancelled but I am still waiting for your company to refund my money. Your customer service is nonexistent. Follow your return direction to the letter only to have your submit button not work. Tried it multiple times. You do not provide a number or other way to contact you. Terrible customer service!

Date of experience: January 14, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102326480 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
0 helpful votes
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Great product and well made
January 14, 2024

I have purchased a number of tee shirts and every one fit perfect, wash great and are very well made.
The lettering on the tee shirts is very well made has been washed numerous times and is as good as new. I would recommend this product to anyone.

Date of experience: January 14, 2024
Canada
2 reviews
0 helpful votes
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Shop boots
January 13, 2024

The internal packaging was destroyed but fortunately the outer plastic bag held everything together. Very lucky that there was no damage to the boots.

Date of experience: January 13, 2024
Canada
2 reviews
0 helpful votes
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Deceiving material
January 13, 2024

The main material of the dress is like a piece of silky black handkerchief which is totally different from the picture. It would cling and hitch or tear very easily and looks very very cheap fabric. I couldn't find a way to return this because I'll never wear it and I showed my friends who order online often and they wouldn't wear it either.

Date of experience: January 13, 2024
Canada
1 review
0 helpful votes
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Lightinbox est une compagnie sérieuse
January 12, 2024
Updated review

J'ai eu une bonne expérience avec Lightinbox, j'ai acheté beaucoup de choses, vraiment beaucoup!
Certains articles étaient de bonne qualité et à des prix très resonnable mais d'autres n'étaient pas bons mais quand tu fais une réclamation,le service à la clientèle est la pour aider. Je ne regrette pas d'avoir connu Lightinbox

Date of experience: January 12, 2024

En général Lightinbox est un site très intéressant
March 21, 2023
Previous review

Une belle expérience avec Lightinbox
Parfois les articles sont de bonnes qualité et à des prix très compétitifs mais parfois les articles ne correspondent pas vraiment à ce qui est décrit sur le site.mais en général Lightinbox est un site très fiable et de confiance.

Date of experience: March 21, 2023
Pennsylvania
1 review
0 helpful votes
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Need to return coat
January 12, 2024

Need to know how to do Returns, this is not indicated on the website!

Date of experience: January 12, 2024