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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Package received consistent with the photo, nothing to complain about
I purchased 11 products & everything was of great quality, better than I expected, the prices are so reasonable, there was a small issue and the support staff was amazing, they solved the issue so fast, I was so impressed, overall experience 10 out of 10, I recommend to anyone looking for quality products at reasonable prices.
Unfortunately I used the sizing chart that they provided and it was way off, like two sizes off. After waiting for a couple of weeks to receive the pants I was so disappointed that I cleared out the additional 20+ items I was going to order. If they can't get something as direct as to get the sizes correct, how can I trust them to get anything else right. Sorry I ever ordered from them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102335090 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have purchased many items for myself my wife and my family. Never been disappointed.
The shirt I ordered was too small. I wanted to exchange it but when I got to the Return or Exchange button on the website, it only addressed Returns not how to Exchange something. Additionally, if something needed to be returned or exchanged it had to be done within two weeks of ordering it. For me this would have been Xmas day when the gift had just been unwrapped! Do not order anything from this site, the quality is not that good and the return or exchange policy is unreasonable.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102326469 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
An order was cancelled but I am still waiting for your company to refund my money. Your customer service is nonexistent. Follow your return direction to the letter only to have your submit button not work. Tried it multiple times. You do not provide a number or other way to contact you. Terrible customer service!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102326480 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have purchased a number of tee shirts and every one fit perfect, wash great and are very well made.
The lettering on the tee shirts is very well made has been washed numerous times and is as good as new. I would recommend this product to anyone.
The internal packaging was destroyed but fortunately the outer plastic bag held everything together. Very lucky that there was no damage to the boots.
The main material of the dress is like a piece of silky black handkerchief which is totally different from the picture. It would cling and hitch or tear very easily and looks very very cheap fabric. I couldn't find a way to return this because I'll never wear it and I showed my friends who order online often and they wouldn't wear it either.
J'ai eu une bonne expérience avec Lightinbox, j'ai acheté beaucoup de choses, vraiment beaucoup!
Certains articles étaient de bonne qualité et à des prix très resonnable mais d'autres n'étaient pas bons mais quand tu fais une réclamation,le service à la clientèle est la pour aider. Je ne regrette pas d'avoir connu Lightinbox
Une belle expérience avec Lightinbox
Parfois les articles sont de bonnes qualité et à des prix très compétitifs mais parfois les articles ne correspondent pas vraiment à ce qui est décrit sur le site.mais en général Lightinbox est un site très fiable et de confiance.
Need to know how to do Returns, this is not indicated on the website!
These shoes are gorgeous! This was my 1st time purchasing from lightinthebox and everything went great, shoes arrived in perfect condition and there were updates along the way during shipping as well.will definitely shop there again!
Received two shirts same color Single order for grey again,got another blue. 3 blue now. Can't Return
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102326569 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have been ordering various merchandise with Light in the Box. Occasionally, wrong or defective products are received. Nevertheless, when I contacted customer services after verifying the facts, they always handled it professionally and satisfactorily. I will continue to be a Light in the Box customer.
I need to return a blouse and although they have responded by offering me various deals in order for me to keep the product and have said if I need to return it that they will send me the instructions on how to do it. After many emails back to them, they have not sent me the instructions, therefore I am holding the blouse that I cannot wear.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102326574 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
As per my review I would have had to pay pretty much the cost of the product to send the items back! So only got 30% back. 🙁
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102326582 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Items did not look like the pictures, and there is a very restrictive return policy.
I probably won't order again for this site
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102326588 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102326593 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Material is cheap and does not look at all like in the pictures. VERY disappointed. Can't return as it will cost too much and the credit given is just to buy more crap- not good!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102326698 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102335065 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox