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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I have been ordering various merchandise with Light in the Box. Occasionally, wrong or defective products are received. Nevertheless, when I contacted customer services after verifying the facts, they always handled it professionally and satisfactorily. I will continue to be a Light in the Box customer.
I need to return a blouse and although they have responded by offering me various deals in order for me to keep the product and have said if I need to return it that they will send me the instructions on how to do it. After many emails back to them, they have not sent me the instructions, therefore I am holding the blouse that I cannot wear.
As per my review I would have had to pay pretty much the cost of the product to send the items back! So only got 30% back. 🙁
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102326582 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Items did not look like the pictures, and there is a very restrictive return policy.
I probably won't order again for this site
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102326588 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102326593 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Material is cheap and does not look at all like in the pictures. VERY disappointed. Can't return as it will cost too much and the credit given is just to buy more crap- not good!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102326698 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Delivered on time, exactly as described, with a high-quality construction that, considering the low price, surprised me.
I ordered 2 dresses one is not what I ordered and too small I sent a picture to them no response 2nd dress wrong color now I'm out of $329 very unhappy
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102326701 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordered 3 sweaters size XL; 1 of the 3 fit. Other 2 were too small; requested to exchange for 2X; these were my choices, return at my expense (maybe costly); or Keep sweaters and except a $3 coupon on shirts costing $25 each. Now sweaters cost $41+
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102326708 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Love them both. Great products and would recommend buying.
I've purchased multiple times from Light in the Box. I've got some crazy good deals on bicycle jerseys. I just made another order yesterday. On the rare occasion there was a problem they came up with a fair solution. I highly recommend using this company.
I have ordered several items from Litb and they all up to standard. I'm very pleased with the quality
I purchased two-bathroom water faucets for my home and found they could not be connected because there was not adequate room for the additional hose feature for rinsing the sink after use, that attached beneath the sink. They would not accept a return. The package was in the original condition, but their returns policy is not to accept returns for these types of products. This is a Singapore based company that is not up to the standards of American return policies. I would not do business with the company again because of their aggressive unfriendly return policy for the consumer.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102314141 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Achat mal identifié (grandeur de la lingerie),
Retour catastrophiquement impossible (prix de retour = pris d'achat, à mes frais...)
Item cancellé, pas de nouvelle du remboursement!
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 102310513 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aide!
Sincèrement,
Megha
Service client Lightinthebox
The last step in my review was to update information on refund $43.86 from Megha 12/29/23. This case is closed. All went very well with addressing the 2 concerns. I also added photos of both tops, however I do not see them here.
Thank You
Megha
2311272376502103 Ord#.As soon as I opened the plastic bag. The smell was very strong. I loved the sweater, however the smell was intense. The sweater clearly smells like mildew. Several gentle washes / low heat / fabric softener & cold car for 3 days has helped a little. Sweater is pretty but smells bad.
Another sweater is too thin, does not look like the online photo. How do we resolve these 2 concerns?
Thank You Marion
I ordered a blue women top and it was my usual regular size that I wear but this top was so long, it went down to my knees. I was promised a refund but have not received it yet. 😕 I don't know how they gave me the refund and if they did but I keep checking my credit card and my account but can't find the refund. They did tell me it was done but did they or not?
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102192197 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The women's top I bought from Lightinthebox was very big. Was more for a larger person than me. I gave it away.
1st shirt. Blue. 3x
2nd shirt. Blue. 4x
Ordered 1 blue. 1 brown shirt. 3x.
Received 2 blue shirts. 1 3x 1 4x.
Where is my brown shirt?
How do I get this right? Thanks, John Barron. *******594
I had no problems finding the item I wanted and ordering it was quite easy.
Asked for a return authorization. It was promised to be sent in 24 hours. A week later it has not been sent. Their warranty is fake.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102310520 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Had tee shirt sent as Christmas present. The design was not as expected. CS reached out regarding the matter and satisfied the discrepancy.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102310523 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102326574 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox