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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Asked for a return authorization. It was promised to be sent in 24 hours. A week later it has not been sent. Their warranty is fake.
Had tee shirt sent as Christmas present. The design was not as expected. CS reached out regarding the matter and satisfied the discrepancy.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102310523 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I guess I am very impatient about getting my new products ordered,they are usually gifts and can hardly wait to give them.I am for the most part satisfied with them.not everything is quality.
I purchased a hooded vest in the size I normally wear…large. When it came, it was considerably too small. You asked me to return it by way of the United States post office, and I complied and sent it via the USPO. The USPO said the returned merchandise was received successfully by you.
It took a long time to receive the first vest, and I have yet to hear from you concerning the returned item or whether You're going to actually exchange it or refund the money,
I will not order merchandise from your company until I hear something on this initial order. God bless.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102310525 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The clothes took a very long time to get here. Probably the time of year was a part of it, but, I wasn't happy, none the less. There was only one piece of clothing that fit. The sizing is very inconsistent. The quality was very poor as well. I will NEVER order from your company again! I feel it was a very frustrating and disappointing experience. I will also tell my friends and family NOT to order from Light In the Box!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102310547 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Products bought at two different first times were good quality and service to get to me in Canada was just excellent.
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket # 102310548 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aide!
Sincèrement,
Megha
Service client Lightinthebox
Told jacket 🧥 is coming but not told whenever and can't wait much longer
BOUGHT WHAT WAS SUPPOSED TO BE A 2XL SHIRT AND IT'S BARELY A LARGE WANTED TO RETURN BUT THEY WANT YOU TO PAY $40 FREIGHT TO RETURN WILL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102310564 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The wigs looks nothing like the picture. Poor customer service.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102310566 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The clothing items have the same labeled size but significantly diferent real sizes. Also the colours are not as in the pictures.
Jag får ett sms att varorna ligger i brevlådan men den är tom å inga paket
Kära kund,
Det här är Megaha, handledare för kundservice, Lightinthebox.
Vi ber uppriktigt om ursäkt för det som hände. Vi hedrar dig som vår uppskattade kund, och vi hoppas ärligt att du kan få en enastående shoppingupplevelse här.
För att lösa ditt problem, skulle du vänligen ange din e-postadress som används i köp- och beställningsnummer, så att vi kan sikta på att ordna en lösning så snart som möjligt?
Vänliga hälsningar
Mega
Kundservice
Item was completely different than what was advertised. 2xl size means they don't " scale" properly. The image they advertise is probably a small...when going large sizes the laces stop halfway up the garment. It looks like something young gay men would wear in a gay sexclub. Deep v neck. Very gay.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102310572 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordered 2 items for my brother and wife. They love their little Christmas tree and the Willow lights
Recently purchased two articles described as T-shirts but they are so much nicer and more versatile than the description. I like both very much and can dress them up with nice slacks or emphasize the casual in jeans.
The purchase process was easy, delivery on time, the small size perfect for my frame and the material very comfortable.
These were my first buys from LightInTheBox but they will not be my last.
The sizes of my turtle neck sweater was not the same. The black is too tight and I can't wear it. Also you have NOT send me the right colour. By the I live in Canada and NOT England so don't send me your advertisement with the English Pound. We use here Canadian Dollars
The jury is still out awaiting my sweaters which are taking longer than anticipated
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102310520 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox