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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The jury is still out awaiting my sweaters which are taking longer than anticipated
It's like Christmas every time I receive a package. I have had amazing experience with this company. Customer service is top-notch. I have had to change orders for sizes after I've placed the order. I have had no problem changing order sizes after I placed the order. Customer service is quick to respond Quality of products above and beyond. You need to make sure you read reviews and thoroughly check size chart. A whole order sizes larger than you take.
I have been purchasing products with Light in the box for 2 months. Have had so much fun shopping. It's been like Xmas waiting for my packages to see what I've received. So far have been very happy with everything I've gotten. And customer service has benn Great! I'm
For many years I couldn't wear nice clothes, because nothing fit. Now I have lost a lot of weight. So I needed all new clothes I found Lighting in a box. It wasn't too expensive and the clothes are stunning. Would recommend this sight to all of my friends and family.
KEN ZE REEDS LANG EN NOOIT KLACHTEN GEHAD! EVENALS MINI IN THE BOX DENK ZELFDE WEBSITE OF VERGIS IK MIJ?
Shorts and shirt looks amazing and quality seems good. My issue was USA sizes are not the same. Clothes are cut smaller. I will say the company made things right 😁. I will still use the site and buy more clothes.
I have bought several blouses and sweat shirts and been very happy for those. Only two items I received which didn't fit so well but can be used.
My friends have also started to purchase from here after they have seen my sweat shirts.
Bijna alle kleding past perfect en is zoals de beschrijving aangeeft,mooie stoffen en designs.
Alleen ik bv. Rokken bestel dan staat erbij één maat maar die vallen heel erg klein uit dat is me twee keer overkomen en dan kom ik er niet in,dat is zonde want het waren mooie rokken en die heb ik dus weg moeten geven, maar verder ben ik zeer tevreden over jullie kleding en daarom ga zo door.
Arvostan suuresti hyvää asiakaspalvelua ja ostosten tekemisen helppoutta. Myös muut asiakkaat vaikuttavat ostopäätöksiin. Olen ollut tyytyväinen kokonaisuuteen.
All the items ordered were exactly what I wanted, right size and also the price was reasonable. Products was delivered promptly and efficiently.
I have purchased over the last several months a lot of clothes; such as, tops, jackets, jeans, slacks because of the weight I have lost and everything that I have purchased has fit me very nicely.
From the time I purchase the item to the time I receive the item is unbelievable; meaning it could take less than two weeks.
It has been great on every transaction. Even when I returned something the transaction went very well.
The parcels all arrived before date which was good as they got here in time for Xmas
The sizes did not all fit the same but it worked out as the one large was like a medium which worked out as we just exchanged tops between the two of us. One large was quite large and one was smaller
Shorts were awesome but shirt had odd marks on it print marks
,really liked the product and it came in a timely fashion, the only problem I had, was a few days after I placed my order, my debit card was hacked, not saying they did it but I found it strange it happened after I had placed my order with them.
First and last time ordering clothes from LITB. It was worth "the chance", although I won't wear the $100 worth of clothing purchased. In hindsight, I marvel at the difference in quality portrayed in the images vs. the reality of what arrives. Very clever. You truly get what you pay for…
Everything that I ordered arrived, and all fits perfectly. I was hesitant to order as I had never heard of the company - but I am glad I did.
This is a very nice coat, but I ordered a 2X so it would be extra big wearing a sweater underneath, and it's hardly an XL size - always use the size chart provided!
(Note: the Customer Service Representative, Megha, was very kind and helpful in addressing my problem;-)
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102302589 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
See title for description of problem. T shirt was perfect. The collared shirt was junk.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service