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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Takes too long to receive your orders.to receive packages
I have ordered 5 items and three items very lose lightin the Box customer service help me to resolve the problem.Thanks a lot
Мне нравится, что LightInTheBox довольно быстро отправляет заказы, и не очень нравится, что
LightInTheBox слишком часто дублирует в рассылках одни и те же товары - так, что я не успеваю их просматривать...
Извините...
Good except for long wait on items. Other than that items were satisfactory.
L'article *******: "Femme Legging Toute la longueur Polyuréthane Micro-élastique Taille médiale... Fin de semaine Noir Taille unique...",
Avait un petit trou dans la dentelle juste sous le niveau de la ceinture. J'ai donc dû le porter chez un couturier pour résoudre le problème avant d'offrir ce cadeau à ma femme.
Mais ce collant est très joli et très sexy, à porter avec quelque chose en-dessous si à l'extérieur vu la transparence à l'avant.
L'article ******* "Robe en jean Femme Mini robe Jean Mode... Col V Zippé Ceinture à nouer Manche Courte Eté Printemps 2022 Mince Noir S,
Est très joli et de bonne qualité.
L'article *******: Homme Chemise boutonnée Chemise décontractée... d'été Rouge manche longue Abstrait Revers...
Est très joli et le tissus semble de bonne qualité. La chemise taille M est cependant trop ample, surtout à la taille, et j'ai dû la porter chez le couturier pour la faire reprendre sur au moins 5 à 7 cm de chaque côté des aisselles à la taille, ainsi que sur toute la longueur des manches qui étaient trop larges.
Cela fait (25 €), elle est magnifique et tombe maintenant très bien car beaucoup plus près du corps.
I would buy more if I knew the credit I had on your books.
J'aime beaucoup tous vos vêtements, belle qualité des tissus, ils sont magnifiques.
J'ai 2 autres commandes à recevoir et j'ai hâte de constater qu'ils soient aussi beaux que mes autres chandails reçus.
There were so many issues with delivery! Product wasn't as it is portrayed to be. Dresses were supposed to be full of glitter/sparkles and there was absolutely none ( pretend star like images instead).
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102292672 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
J'aime mon expėrience. Je déteste aller magasiner,je me gâte en magasinant en ligne chez moi avec Lightinthebox. Pouvons nous communiquer en français comme les autres fois.
My experience with the site of LightIn TheBox was excellent products, easy to shop and cheap compared to other sites over all its the Best site for shopping.
All Christmas gifts were from LightinTheBox, all came in a timely manner, even had to reorder one for a bigger size and it was delivered Christmas eve.
Great products for cheap prices. The products also have really good quality for what they are worth.
I enjoyed light in the box and their products are pretty cheap but of course because of this their products are cheaper made but it's definitely still worth it
DO NOT DO BUSINESS WITH THIS COMPANY. The item was beige not white & the item was substandard quality. It was mailed in an envelope with the name "Jane" with an incomplete N.J. Address. No U.S. address to make a return. Many many emails to customer service were useless. I wanted to return it for a full refund as I was adhering to the return policy including actually measuring the garment, and sending them pictures of any tags on it, & the plastic bag it arrived in! They delay and delay any way possible so you will give up and let them have your money. They refused to refund me & told me to put it towards another order, NO! They jerked me around so long I finally wrote it off which it what they want, to keep our money. The cheap clothes are from China there is no place in the U.S. to return items. Light in the Box is a sham Chinese business with shoddy merchandise. There is not enough room here to detail all the communication between myself and Light in the Box. Save your money time and sanity, don't buy from them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Did not like the fabric at all. Did not discribe in the ad that it was fleece fabric & not a winter coat😡. I want to return them. How do I do that?
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102288488 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I purchased two items separately. Both items came to me postage due. One for 11.00 dollars. The other for 8.00 postage due. I think this money should be refunded or given a credit.
No item was as described. Wrong color and way smaller than sizes ordered.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102288503 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Je suis très satisfait de ma commande, merci beaucoup
Bernard
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service