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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I enjoy some of the styles you offer. I received my orders fairly quickly, no problem.
Great golf shirts and so different from "regular" styles. I always get compliments and everyone wants to know where I got them. Many referrals to you.
Your products are mostly very good. Sometimes colour is different than on a picture, or material. Sometimes size is too small. Twice happened that You didn't send me my order, although You were offering it to other customers. Sometimes You send me coupons which I couldn't use because I've already used them before.
I have the website, the easy to find products and the service is also very good. The products ship fromn China but you get them in atimely manner if you make sure to account for Q/A, and shipping when you estimate the arrival time.
The products I received where 2 shirts, a pair of shoes and a sweater. If you are at all curvy like me nothing will fit you right. The products have no give in the material and a large is more like a small medium. I am not returning anything as it is a really problem so I will donate the sweater and one of the shirts. The other shirt is a Christmas shirt and it is okay. The only product that really works for me are the shoes. They are comfortable and well made. Thank you,
Articoli originali che piacciono e la merce arrivata dal primo ordine che ho fatto è risultata buona, sono rimasto contento.
Your sizing of women's clothing is too varied and off. In some cases, you will see a size XXL with a 35" bust. It says it is for a 20 US size - No WAY. A size 20 US has a much larger bust. Plus, a large in one item is different than a large in another item. There should be consistency.
Shipping and tracking excellent, the clothes are excellent quality
Durant l"année 2023 j"ai du faire 7 a 8 commandes différentes, A chaque occasion la reception aé tel que prévué.Une fois j"ai retourné de la machandise et j'ai été remboursé tel que promis tres rapidement, J'également du transiger avec YOUSSEF du service a la clientele et j'ai été traité comme un VIP En resume mon experience est excellente et je recommande LIGHTINTHEBOX
How can I trust you that you won't send a substitute item again and I have to pay for it? Given credits yes but trust is broken. This was the second time it happened.
ODLIČNA PONUDA I KVAlITETA ROBE.MODERNA I EXTRA PONUDA SVIH ARTIKALA
POŠTOVANI!
4 JE ZBOG VELIKOG KAŠNJENJA ROBE INAĆE ŠTO SE TIĆE SAME KVALITETE I IZBORA BILA BI ČISSTA 5-TICA. NO ŽAO MI JE ŠTO JAKNU MORAM VRATITI TE VAS LJUBAZNO MOLIM POJAŠNJENJE TKO,KADA I KAKO ĆE JE PREUZETI JEER SE BOJIM DA UZMEM I VEĆI BROJ DA BI MI TAJ MODEL IKO SAM MJERILA BIO MALI.STOGA SAM SE ODLUČILA ZA POVRAT SREDSTAVA. TRENIRKE ZA MLADIĆE SU IZUZETNO DOBRE KVALITETE TE JAKO MODERNE, A ŠTO JEEDNA MODERNA BAKA ŽELI? NARAVNO DA I UNUCI BUDU MODERNI, ZATO POTVRĐUJEM DA SAM NEIZMJERNOO ZADOVOLJNA SA VELIKIM IZBOROM I KVALITETOM ROBE. TAKOĐER SAM UZELA BOŽIČNE HALJINICE ZA UNUČICE FENOMENAALNE SU.
HVALA VAM ŠTO NAM PRUŽATE MOGUČNOST DA KUPUJEMO NEŠTO ŠTO JE DRUGAČIJE OD DRUGIH.
ŽELIM VAM PUNO USPJEHA U POSLOVANJU U 2024. GODINI!
S POŠTOVANJEM
Lp
Good merchandise I like this page good communication seller
Megha, made it all ok by giving me a complete refund. She could not have been nicer or more helpful.
I so appreciate the wonderful kind customer service.
Thank you so much!
The products purchased appeared to be quality constructed. They were made of quality materials. They were a fraction of the cost I would expect to pay here locally.
They were listed as stained glass. They are not. They look like a child colored over plastic.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102288518 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordered and loved the many emails showing where my items were. Was even told when delivered. Love this site.
I believe it was the quickest buy I've ever had. So many items to choose from. The size chart was wonderful.
I can order something pretty much anywhere and pay less shipping for heavier products and get it faster than 13-15 days. Your shipping cost are toi high.
Then even though i went by your size charts the shirts were all 2 sizes too small. At the rate of your shipping cost you should cover the cost to return the items for the correct sizes. So when i went to ship them back, guess what? My cost was half of what you charged me to ship. So i would rather give the shirts to someone rather than keep dealing with you
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102288532 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have been looking for shirts with the style and color variations that are different, but are quality made and fashionable, above and beyond the usual shirts seen everyday worn by men. Lightinthebox ended my search. I can't begin to tell you how many compliments that I've received about your shirts. Too, the service and dedication to pleasing your customers is excellent. I continue to be a loyal costumer..
The best dress holidays were due to my purchases from Lightinthebox and the variety of Holiday clothing.
Thank You.
My experience is very good this year with my recent purchases
All orders have been processed and shipped as expected.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102288540 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102288508 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox