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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Overall experience is great. Would love for shipping to be quicker but totally understandable
I love my Christmas/winter top with snowflakes on it and the beautiful fur collar.
The kids are playing with them. They were excited to get them.
I ordered a figure skating dress, which is quiet adventurous - you never know if it fits really according to the measures indicated. But everything is fine! The dress from Light in the Box looks exactly like on the photo, and it fits absolutely well, just as described! I'm really happy with it.
Every step of the delivery was acompanied by e-mail, so that I always knew where my dress was. It arrived as announced, and was in perfect condition. After I got it, Light in the Box asked again, if I have got it. I appreciated this sort of reliable delivery very much.
Only four stars, because it took more than a month until the dress arrived.
The delivery was fast (not fast enough for Christmas, but okay) and the items are really good. Better quality than expected...
En general bien, temas tengo una devolucion pendiente pero por lo demas bien
I have purchased from Light in The Box for a number of years. I choose carefully and have been most satisfied with the products. The sizing is still very confusing. If I choose US size, it does not work with the measurements. Some things come too big, others too small. But, I keep trying. Shipments are made quickly. Returns are more complicated.
The bag is exactly like I expected to be,the material is soft and the size perfect.
I did bye another one before that and I was very happy with.
I recently lost so much weight I had to rebuild a brand new wardrobe. I did not win the lottery, and so I didn't have an endless supply of money. Light in the Box allowed me to build a great wardrobe with interesting and wonderful new products and I saved a ton of money.
I've been very fortunate. I lost a lot of weight and I was forced to buy a whole new wardrobe. Light In the Box has allowed me to buy trendy new clothes at affordable prices. I feel very lucky I found light in the box.
I've made a handful of purchases from Lightinthebox and I must say, I've been mostly impressed. If you are looking for clothing and products that are unique and stylish that won't break the bank, you've come to the right place. You won't find better deals for quality products. You'll score even bigger if you happen to catch one of their "lightning deals". There are times where the product picture doesn't fully match the product and sometimes the shipping can take a bit long. However, the customer service is very responsive and fair! Overall, I recommend shopping here.
User friendly website. Great products and very good quality.
Terrific experience. My son loved his shirt.
They did a fabulous job.
Fast service and great products!
Thank you! The sound bar is awesome and works great
I have been trying to do an exchange and have had nothing but hoops to jump through!
I have not asked for a refund! I need a different size!
Next step is to call my credit card company! I am so frustrated!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102282385 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Great deals and many products to choose from good luck on deciding
It was easy to order. It came in a timely manner. I am very happy with the product.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102288559 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox