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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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It was easy to order. It came in a timely manner. I am very happy with the product.
All the items I bought were unique. Shopping is so easier. The prices are good, for the quality.
Items I've ordered from here have been great. Will shop here again.
Shopping is easy. So far, everything I've ordered from here has been great.
Before a purchase was to be mailed I requested address change and cancel an order. Your company afterward said their associate was in the wrong, I requested cancel order(NOT DONE) change address! I see today I am getting like 49.00. It cost me $85.00. You admitted YOU CAUSED PROBLEM? I WAS BUYING FROM YOUR COMPANY! I will go on line and give the reviews your company deserves! I am again requesting full $85.00 refund you owe me.
I had complained in an earlier review of the poor customer service and the fact the company did not offer a 100% refund on a return. Well, I'm here to say that the company has responded to my complaints and has given me my full refund for a sweatshirt that I was not happy with. They were apologetic and conveyed to me that they were very concerned about customer satisfaction. So I now recommend buying products from this company if you so choose
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102276747 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
My granddaughters love getting the dresses I find on your website. Thanks for the variety, quality, and low prices
I will only shop at exclusive prices from now on at LightInTheBox
Chinese goods are of poor quality.
They don't match the prices you show in your catalog.
They could match 2x the cheapest offer.
When I received my 1st order I was not expecting to be fully satisfied but I was. I loved how everything was packaged, everything fit. I literally have ordered numerous times because they always have something new and I have loved everything. The shipping wait is not that long. I have to say I love this store.
I was duped again by another Chinese company all these reviews are fake this company does not exist only to take your money they have no products. EBay and Amazon have always delivered their products as promised. I ordered four shirts and they said they have been delivered I am home all day cuz I am retired and I actually received an order from eBay and again they're always here when they say they're going to be here, I'll bet all these reviews saying how satisfied people are are fake. I bet my bottom dollar and I'll bet you you'll say this order number does not exist
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102274959 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I purchased some merchandise in March 2023. I received the items in May, and they were of poor quality. I wanted to return the products and was told to the company would give me some of my money back. I had to pay for postage and once they received the package, I would also be reimbursed for my postage. After 5 additional months, I received the package back saying I did not pay enough postage. They are truly a sham and I rip off. Please do not buy anything from them. You will regret it.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Informed me well when the package will be delivered and ensure that I have received the package. Respond quickly when I asked the question.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102274967 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordine completo giunto a destinazione velocemente e risponde alle aspettative
Ottimo
La merce arrivata non corrisponde alle foto del sito, almeno in un vapo
Bought three polo shirts fits true to size good quality great price got the items within 7 days just before Christmas
These are excellent for the price. The shipping is pretty intimidating, but considering the complete cost per item, it's a decent buy. Love the softness of the sweaters. I would advise people pay attention to the size chart for every item, and if you don't want a fitted garment, size up one size. Overall a good place to buy and I would buy again. Colors were true on the pictures to what I received.
Item is too large. I cannot wear it. I asked about returning it and was told I would have to ship to China. Too costly. Now I have to give it away. Not happy.
After I have a bad review the company contacted me n sent me a full refund happy with their attention to this issue
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102274974 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The customer service agent is there to give the options needed to make you happy!
Not only are the fabrics, designs, colors and fit really great the customer service is very helpful and can make buying from Light in the box really fun and easy!
Je dois vous avouer, jusqu'à aujourd'hui, que les items achetés ont toujours été à l'hauteur de la description, dans mon cas je suis accroc aux chemises imprimées, surtout pour l'été, de beaux imprimés ainsi quelques robes pour mon épouse.l'accessibilité au contenu la prise d'achats est somme toute assez rapide.
Merci
Très beau style, couleur bien choisie chaud et confortable,petit bémol même si je prends du xxxl celui-ci pourrait être un peu plus grand la raison du 4 étoiles.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service