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LightInTheBoxReviews 13,761

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Hawaii
1 review
0 helpful votes
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Poor customer service.
January 16, 2024

The items arrived on schedule and no unexpected costs. I love the swim suits except they are to small. I want to exchange them for a larger size and there is no way forward. I tried everything for days, emails etc. this is the first communication I have had. I am disappointed.

Date of experience: January 16, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102334937 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
0 helpful votes
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Great company great service
January 16, 2024

I have been dealing with Lightin the Box for a while now have had great service from them, the products are of good Quality. Always easy to talk with and quick with a reply.My experiences with them have always been good

Date of experience: January 16, 2024
NL
1 review
0 helpful votes
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Inspirerend
January 16, 2024

Lightinthebox inspireert op vele manieren. Ik heb er heel leuke en aparte kleding gevonden maar ook geweldige gadgets voor in huis. Keukenhulpen maar ook wanneer je op zoek bent naar een cadeautje voor iemand kun je hier meestal slagen. De prijzen zijn bijzonder laag en de klantenservice is erg goed. Als er iets is reageren ze snel en een probleem wordt doorgaans naar tevredenheid opgelost

Date of experience: January 16, 2024
Florida
1 review
0 helpful votes
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Polo de golf
January 16, 2024

Bien reçu et très satisfaite, belle qualité et grandeur excellente

Date of experience: January 16, 2024
Canada
1 review
0 helpful votes
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Delivery
January 16, 2024

There are significant delays in the delivery of the products once ordered. In addition, the initial order if broken down into smaller orders with delays on receiving. General sizing is acceptable with size charts

Date of experience: January 16, 2024
California
1 review
0 helpful votes
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Fit and Quality
January 16, 2024

I'm very happy with the fit. I'm a XL. All shirts I've order have fit perfect. The quality of the material is very good. I will continue to shop for more cloths that I like.

Date of experience: January 16, 2024
Illinois
2 reviews
0 helpful votes
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Decent set
January 16, 2024

The vest, hat, and pocket watch were perfect! The prop items (glasses, fake cigarette's, tie clip, etc. were all cheap/plastic and more like toys for kids. Not useful for my purposes.

Date of experience: January 16, 2024
California
1 review
0 helpful votes
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Great golf clothes
January 16, 2024

Nice clothes at a very good price and fast shipping

Date of experience: January 16, 2024
Canada
1 review
0 helpful votes
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Delivery date is good and the prices are great. I did nit return anything

Date of experience: January 16, 2024
Georgia
1 review
1 helpful vote
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ForeverInTheBox
January 16, 2024

I do like the products; however, shipment times can seem otherworldly. I guess it's the price you pay for cutting out the middleman - your prices are great, and I enjoy the unique design. Some product wording is extremely offensive and tasteless, however. Mixed bag.

Date of experience: January 16, 2024
New Mexico
1 review
1 helpful vote
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Awful
January 16, 2024

I have yet to get any response on my request for a return of an outfit that looks nothing like the picture. The outfit looks horrendous. It is not "custom made". Way too much material for the jacket. Order at your own risk! Highly recommend ordering from another business

Date of experience: January 16, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102334995 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Iowa
1 review
0 helpful votes
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Inexpensive should not mean cheap
January 16, 2024

The dress I ordered I ordered had white seam binding at the neck and the hem had a double row of stitching. Made it look cheap. I was able to take some stitch withers and fold the binding under. Looks better. The picture in your ads show neither of these things. One top fits very strangely - large bust but tiny waist

Date of experience: January 16, 2024
Canada
2 reviews
0 helpful votes
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Paul's Perusal
January 16, 2024

Two of the three items I had purchased were not satisfactory, but customer service and I came to a mutually agreeable solution.

Date of experience: January 16, 2024
New York
1 review
0 helpful votes
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Good selection
January 16, 2024

Great product, packaged well and delivered on time.

Date of experience: January 16, 2024
Germany
1 review
0 helpful votes
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Vielseitige Angebote quer Beet
January 16, 2024

Viele Interessante und praktische Dinge erhältlich. Bei der Konfektion ist jedoch genaues Messan angesagt, wobei es dennoch nicht ganz passt. Rücksendung umständlich. Sonst ist vieles sehr schön, praktisch und preiswert. Werden weiter einige Dinge kaufen.

Date of experience: January 16, 2024
Canada
1 review
0 helpful votes
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Most items are a good value
January 16, 2024

Most items are a good value but always check sizing as it can be different item to item.

Date of experience: January 16, 2024
Canada
1 review
0 helpful votes
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Two articles received, but neither of them fit. Tried to return the items and could not get an answer from the Customer Service. I am willing to pay the return shipping. I don't want to keep items that do not fit.
I will NEVER order from them again.

Date of experience: January 16, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102335028 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Alabama
1 review
0 helpful votes
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Pleasantly surprised
January 16, 2024

Everyone told me my order would arrive in weeks, if at all. They said the quality would be inferior and I would regret doing business with a place in China.
They were wrong.
Thank you, Light in the Box, for being prompt and for being attentive to me as your customer.

Date of experience: January 16, 2024
Hawaii
1 review
0 helpful votes
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Great Products
January 16, 2024

I am so pleased with the quality of the products I've purchased and the service.
There are so many wonderful things to choose from along with great deals. Great gifts for friends and family.

Date of experience: January 16, 2024
Alabama
1 review
0 helpful votes
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On the fence
January 16, 2024

Nothing wrong with the products it's the delivery times you say 5 to 7 days and it's really 2 to 3 weeks.

Date of experience: January 16, 2024