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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I love Light In A Box, the prices are good and has nice products like bras, panties, shirts, dresses and other things. I'm happy I started ordering from Light In A Box.
Delivery was good.
Bought 3 items. 2 items fit nicely but one item was tight.
The size XL fit tighter than the L.
All items are clearly and consistently described. It is easy to match your measurements to the chart to determine the size to order for each item. Both items I ordered were the right size. Delivery timeframe was accurate.
I ordered three pieces according to the size guide and the pictures. OMG they look nothing like the pictures. AVOID AVOID AVOID - i am still trying to get my money back but its looking like i should write it off. They tell you how to return items, but the system doesnt work. They tell you to make contact with customs services, but there arent any. Go back to the High STreet, because this is just a scam of an outfit
Le pantalon est très beau
Je suis satisfait du service mais qu'allez-vous faire pour la
Grandeur
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102341490 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Pullover gift with zipper...broke at first use. Notified LightInTheBox and they sent new pullover AND told me to keep the faulty one too...no extra charges. Good customer service
Nice golf outfit, rather quick delivery and size as ordered. Will order more after this excellent experience.
I really liked the dress I bought but it was too big in the chest, and I would really like to return it. I followed all your directions of how to return the dress to your company for money back, but I've waited now a week and no response from anyone there. I love a lot of your clothes, but I won't purchase anything else unless I hear from you about my return.
J'ai commendé 3xl car j'ai 46 de chest et j'ai recu une vest 40 de chest je veut l'échangé pour ma grandeur SVP indiqué moi ce que je doit faire et l'adresse du retour
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 102339706 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aiderai!
Sincèrement,
Megha
Service client Lightinthebox
Love the colours and fit of products...sizing might be a bit off but can live with it
I had ordered 3 christmss items, 1 short sleeve, 1 long sleeve and 1 hoodie,received the hoodie and long sleeve right away but short sleeve was delayed à long time, would of been nice if someone would of contacted me to tell me about the delay and see if I wanted to change my order
I have ordered a few things from Light In The Box and have been very pleased. Very resonably priced and shipping was not bad!
It is easy to find a good offer and the prices are very good. Shipping is affordable and relatively quick.
Very helpful when you have any issue.
Products match the description and fast shipping. I would order again.
Easy returns.
I ordered few pieces sizes were too large.
Return was easy and convenient
Anything I've ever ordered from the site has been mostly great quality. Once you get used to there sizing and read the descriptions properly shouldn't have a problem. I've been pleased with most items I have ever received. Thanks
Horrible! Their return policy says I can return within 7days. So I bought 3 gown knowing I would be able to return 2. I have been to by them I can return be because they were special order, although no measurements was ever given. Horrible! And now I'm stuck with to gowns that I don't need
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102334588 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Lights didn't fit and I cannot get a return address. Please either let me return or credit my account.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102334594 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Sales was simple and delivery was fast. Very pleased with the product and company
Great clothing at affordable prices and fast shipping. Have never had a problem with LightInTheBox and the shipping time is reasonable.
0 star, false advertising, Received goods with wrong colors, no lether, with button insted of black. Impossible to contact customer services for refund. Goods coming from China, so too expenseve to return.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102334599 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered a dress from Lightinthebox on 1/4/24. I received the order on 1/13/24. The dress does not fit and seems different from description. I have tried multiple times to contact customer service to no avail. This company makes it impossible to initiate a return.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102334605 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102341487 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox