On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Shipping fees are very high and have to make sure you're not going to want to return anything. Returns are a rip off
In the main, everything I have ordered has met or exceeded expectations. The customer service & shipping (with an updated tracking report) is one of the best in the industry.
The quality of items and sizing is inconsistent. The delivery time is regularly later than the estimated timeframe stated at checkout. I am often dissatisfied & hesitant to place future orders.
Produit conforme à la photo de plus date de livraison parfaitement respectée. Merci
Dress was cheaper looking than the picture ordered from. Asked for a 14 I'm a 12 totally sized wrong could have been a 10 or smaller the way it was cut. Customer service refused to give a credit or return till I went to my credit card company then wanted to give 50% back and make me pay for return because it was going back to china. Never again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102349067 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Interesting products,acceptable prices. Witty remarks on T shirts.
While not everything is great, about 90% if what I purchase is perfect.
After I advertised with evidence the negative experience of the local package delivery company, they found another company that works without any problems, and they are very kind. Here is an example that the world can be made beautiful. Thank you
Very easy to use and i am very satisfied. The quality of the product are very good and time of dilivery is adequate
Grate variety at low prices. Chipping is relatively fast. No complaint. I am verysatisfied
Great products for reasonable price.
I have purchased several items with success.
Very good options!
Easy app to use. Love the emails with deals and flash sales
Unique array of products, not often found on other sites, especially at the prices quoted. Relatively simple transaction process, shipping services and time was reasonable, fit and finish of purchased items was great.
For my online clothing experience, LITB cannot be beat. Selections are stylish, and prices are very competitive, especially during their sale events. Transactions are pretty straightforward, and shipping times are very reasonable.
This purchase was a great experience, and I will revisit LITB for future purchases.
Prices cannot be beat, shipping costs are reasonable, shipment time is more-than-acceptable, fit of products spot-on. 2 thumbs up
Good quality clothes at a great price! One is for a gift - I cannot wait to see how it looks on her. I wore mine yesterday and was impressed with the good workmanship. It was lovely to wear.
I ordered this for my bf for XMAS. I ordered it so I would have it before xmas per their website. IT TOOK 28 DAYS TO GET TO ME WHEN I ORDERED IT HAD SAID 7-10 DAYS! My bf's bday is 4 days after xmas. I help onto it for a few more days as his bday is shortly after xmas. When we opened it, it was WAY TO SMALL and not the quality I had expected. Now because I received the order more than 14 days ago I cannot even exchange it! Or return it! Buyer beware! I wouldn't buy from this company... Ill say I understand not allowing to return it(even though it took you 3times longer to get it to me than you had originally quoted when i ordered. So that's ok of course), but I cannot even exchange it? That's bad business! So now I am stuck with a $100 heated outfit that doesn't fit. This is the 1st and LAST time I will shop on lightinthebox. STAY AWAY!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102349093 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Decent time for products to arrive, I am happy with the results
I have purchased unique items from light in the box - and have been generally very pleased with the results - I am always reviewing their sales for items
One of the tops had missing buttons and the other was not the material I thought it would be and both did not fit even though I ordered the size that should have fit. Hoping that I will be compensated before I will make another order.
The garment did not fit. I asked how to return it for one that does fit, and I am told you do not have any reverse shipping. I would have to pay to return the garment back to Asia, out of my own pocket. Not doing anymore business with you.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102349096 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Happy with Light in The Box products and service. What I purchased was exactly as show on the website
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service